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Windows Forum / Windows Vista / Performance and Maintainance / May 2008unexpected shut down brant new laptop recently purchased
Hi, I;m getting unexpected shutdowns so often that i can barely do anything on my pc. i've already had three this morning. this is what the problem info reads on the first two; Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 8A8539FF BCP3: 973377E8 BCP4: 00000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\Mini011908-01.dmp C:\Users\Carrie\AppData\Local\Temp\WER-48609-0.sysdata.xml C:\Users\Carrie\AppData\Local\Temp\WERF575.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 and the second one; Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: d1 BCP1: 00000000 BCP2: 00000002 BCP3: 00000008 BCP4: 00000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\Mini011908-02.dmp C:\Users\Carrie\AppData\Local\Temp\WER-34289-0.sysdata.xml C:\Users\Carrie\AppData\Local\Temp\WERE55E.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 i noticed that they are different, but my computer shuts down very frequently. I'm comfortable on computers but i'm not very advanced. Could some one tell me what this means and how i can prevent it from happening again? if it that new, take it back. sudden shut down like that can usually be traced to heat/power supply problems. best to have it looked at by the people you bought it from. mikeyhsd@sprintpcs.com Hi, I;m getting unexpected shutdowns so often that i can barely do anything on my pc. i've already had three this morning. this is what the problem info reads on the first two; Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 8A8539FF BCP3: 973377E8 BCP4: 00000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\Mini011908-01.dmp C:\Users\Carrie\AppData\Local\Temp\WER-48609-0.sysdata.xml C:\Users\Carrie\AppData\Local\Temp\WERF575.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 and the second one; Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 4105 Additional information about the problem: BCCode: d1 BCP1: 00000000 BCP2: 00000002 BCP3: 00000008 BCP4: 00000000 OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\Mini011908-02.dmp C:\Users\Carrie\AppData\Local\Temp\WER-34289-0.sysdata.xml C:\Users\Carrie\AppData\Local\Temp\WERE55E.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 i noticed that they are different, but my computer shuts down very frequently. I'm comfortable on computers but i'm not very advanced. Could some one tell me what this means and how i can prevent it from happening again? Hi Carrie, Both are driver errors. As the system is new, you should exercise warranty support. There may be known issues with some of the hardware used to build the machine, and the manufacturer is responsible for fixing it.  SignatureBest of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com > Hi, I;m getting unexpected shutdowns so often that i can barely do > anything [quoted text clipped - 54 lines] > some one tell me what this means and how i can prevent it from happening > again? Hello Carie, I have been trying to investigate the same problem on my laptop for a while and never get a solution that solve it. Why don't we try to communicate directly to compare our system and help find a way out ? André Landreau amlandreau@wanadoo.fr > Hi, I;m getting unexpected shutdowns so often that i can barely do anything > on my pc. i've already had three this morning. this is what the problem info [quoted text clipped - 52 lines] > some one tell me what this means and how i can prevent it from happening > again? Andre, My laptop is still covered under the manufacturers warranty and when i brought up the problem to the store i purchased it from they told me that the only thing i could do is sent it to HP and have them address the issue. Now my computer is gone for 2 weeks. Hopefully they come up with a solution and if they are kind enough to let me know what the issue was and i'll happily pass on the information. Carrie > Hello Carie, > I have been trying to investigate the same problem on my laptop for a while [quoted text clipped - 62 lines] > > some one tell me what this means and how i can prevent it from happening > > again? I got the exact same issue on my brand new desktop HP, but I had it for a month now and I have no extended warranty so I can't take it back. Hey Rick, what makes you think it's a driver issue? It sounded to me like a faulty RAM module, but then I'm far from being an expert on these matters. Signatureflyboy http://forums.techarena.in |
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