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Windows Forum / Windows Vista / Performance and Maintainance / May 2008

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Windows Explorer has stopped working!?

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Penicillin - 16 May 2008 02:20 GMT
Hello
I have a folder named "Mutimedia" its size is 3 GB and it contains a lot of
files (mp3, rm, wav, ...).
Many times when I open this folder, I got "Windows Explorer has stopped
working" message and the folder stopped working.
WHAT'S THE SOLUTION OF THIS DILEMMA?
Also I formatted my computer and reinstalled Vista again, my issue wasn't
resolved.

Here's problem details:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.0.6001.18000
Application Timestamp:    47918e5d
Fault Module Name:    rpshellextension.dll
Fault Module Version:    1.0.0.113
Fault Module Timestamp:    4775b9c8
Exception Code:    c0000005
Exception Offset:    0000759a
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    10241
Additional Information 1:    40d4
Additional Information 2:    4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3:    40d4
Additional Information 4:    4062ad41ec8067256aa4c5e2b56d3c79

PS. I have Vista Home Premium SP1.
Please help
Thanks
propman - 16 May 2008 04:40 GMT
> Hello
> I have a folder named "Mutimedia" its size is 3 GB and it contains a
[quoted text clipped - 4 lines]
> Also I formatted my computer and reinstalled Vista again, my issue
> wasn't resolved.

Some URL's you might want to check out:

http://forums.microsoft.com/technet/showpost.aspx?postid=1260280&siteid=
17&sb=0&d=1&at=7&ft=11&tf=0&pageid=4

Go to the bottom of the page to read about a possible fix.....

http://tinyurl.com/5k6ubw

Microsoft's Forums site with messages dealing with same problem........

http://support.microsoft.com/kb/937093

Offical Microsoft answer to the same problem with Digital Vault software
installed.
Penicillin - 16 May 2008 23:08 GMT
Thanks for reply
Links you gave never helped me.
But users said if I turn UAC on, my problem will be solved.
Are there other solutions or sites?
And I don't have Digital Vault software.

> > Hello
> > I have a folder named "Mutimedia" its size is 3 GB and it contains a
[quoted text clipped - 20 lines]
> Offical Microsoft answer to the same problem with Digital Vault software
> installed.
propman - 17 May 2008 00:45 GMT
> Hello
> I have a folder named "Mutimedia" its size is 3 GB and it contains a
[quoted text clipped - 12 lines]
> Application Timestamp:     47918e5d
> Fault Module Name:     rpshellextension.dll

Hmmm......couple of things I didn't notice when I replied
previously......

1)  The file "rpshellextension.dll" seems to be one of Real Player's
files which, as a possible source of the problem you are experiencing,
ties  into the contents of your "Multimedia" directory.

2)  I didn't notice you had reformatted and reinstalled Vista....seems
like that should have cleared the original problem up. If you have done
the usual malware, spyware, virus scanning routines then I would be
taking a hard look at uninstalling Real Player.......use an alternate
media player for a while to see if the error still occurs.  If it
doesn't grab a fresh copy of Real Player, install and take it from
there.

PS.....don't really see how UAC would affect it unless either unless a
call to the UAC is required by a routine in the affected dll......I have
been known to be wrong before and will be again I am sure! <grin>  
But....you could always just try turning it back on again to make sure.  
:-)
Penicillin - 17 May 2008 12:06 GMT
But I'm using RealPlayer to play rm files.
Do you know any alternate player for playing ram and rm files?

> > Hello
> > I have a folder named "Mutimedia" its size is 3 GB and it contains a
[quoted text clipped - 33 lines]
> But....you could always just try turning it back on again to make sure.  
> :-)
propman - 18 May 2008 03:11 GMT
http://www.free-codecs.com/download/Real_alternative.htm

> But I'm using RealPlayer to play rm files.
> Do you know any alternate player for playing ram and rm files?
[quoted text clipped - 36 lines]
>> But....you could always just try turning it back on again to make sure.  
>> :-)
 
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