Windows Vista Reboot

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DWJ - 20 May 2008 00:51 GMT

When I try to restart my computer after upgrading my count down meter stops
responding at 26 seconds. I will then power off and wait for 50 seconds and
restart my computer. Vista Home Premium is my operating system.

This started to happen when I installed an external Hard Drive as a back up
Disk onto my computer in order to have Windows do a auto back up every week.
I do not get any error messages during reboot just freezes up count down.

If I disconnect my external Hard Drive everything works just fine.

Please let me know if you can tell me if there is a fix for this issue.

Thank You.

DWJ

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propman - 20 May 2008 01:22 GMT

> When I try to restart my computer after upgrading my count down meter
> stops responding at 26 seconds. I will then power off and wait for 50
[quoted text clipped - 12 lines]
>
> DWJ

USB external? Have you checked the manufacturer of your hard drive's
web site?

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DWJ - 20 May 2008 06:22 GMT

Yes it is USB External . I've sent the manufacture Western Digital's
support a E-mail and waiting for a reply. I can't figure out why Windows
Vista just freezes on reboot . If I turn the computer off and start it back
up everything works fine. It's just If I reboot it Windows Vista freezes at
countdown. Tried to unplug the USB External hard drive and then rebooted
Windows Vista and it worked just fine ? I'm thinking Vista sees this
External device and does not know how to process so it just freezes during
count down to open Windows Vista operating system .

Any help is appreciated
Thank You
DWJ

>> When I try to restart my computer after upgrading my count down meter
>> stops responding at 26 seconds. I will then power off and wait for 50
[quoted text clipped - 16 lines]
> USB external? Have you checked the manufacturer of your hard drive's web
> site?

Reply to this Message

propman - 20 May 2008 13:16 GMT

> Yes it is USB External . I've sent the manufacture Western Digital's
> support a E-mail and waiting for a reply. I can't figure out why Windows
[quoted text clipped - 8 lines]
> Thank You
> DWJ

If you have SP1 installed, your problem could be related to the USB
issues arising from installing it. Someone mentioned in one of the
newsgroups I read that MS is offering free support relating to the
USB/Sp1 bug so it might be an idea to touch base with them.

Reply to this Message

DWJ - 20 May 2008 23:39 GMT

Great Thank you. I will check any issues with Service Pack 1 since I already
updated all Vista updates. Looked at the Windows crash log and it just
states that it maybe a driver issue. I will go see if there is a fix at
Microsoft. since all My Windows Updates are current and I have my computer
set to automatically download and ask to install .

Thank You for the tip.

Regards,
DWJ

>> Yes it is USB External . I've sent the manufacture Western Digital's
>> support a E-mail and waiting for a reply. I can't figure out why Windows
[quoted text clipped - 13 lines]
> read that MS is offering free support relating to the USB/Sp1 bug so it
> might be an idea to touch base with them.

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