spooler subsystem app stopped working and was closed

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Mentos - 09 Jul 2007 08:50 GMT

hi, i get message " spooler subsystem app stopped working and was closed"

i go to services.msc and start "print spooler". i see the printers again but
2 mins later, i get the same error message and i need to restart

it was all working fine until after this morning, when i installed roxio
easy media creator (for burning discs).

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Vista Business

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Cari (MS-MVP) - 09 Jul 2007 17:49 GMT

Do you see the same pattern if you uninstall Roxio? I have Roxio v9 on my
Vista PC and do not see what you describe.

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Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows

> hi, i get message " spooler subsystem app stopped working and was closed"
>
[quoted text clipped - 4 lines]
> it was all working fine until after this morning, when i installed roxio
> easy media creator (for burning discs).

Reply to this Message

Mentos - 10 Jul 2007 11:50 GMT

hi, i have uninstalled everything related to roxio but i still get the same
problem!!

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MS SBS 2003 SP2

> Do you see the same pattern if you uninstall Roxio? I have Roxio v9 on my
> Vista PC and do not see what you describe.
[quoted text clipped - 6 lines]
> > it was all working fine until after this morning, when i installed roxio
> > easy media creator (for burning discs).

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Cari (MS-MVP) - 10 Jul 2007 18:27 GMT

Use System Restore to go back to before you installed Roxio... or a day or
so before. If you can remember when you last printed successfully, that
would be the one to try first.

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Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows

> hi, i have uninstalled everything related to roxio but i still get the
> same
[quoted text clipped - 14 lines]
>> > roxio
>> > easy media creator (for burning discs).

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Mentos - 11 Jul 2007 02:56 GMT

thanks for the suggestion, i have tried several restores before installing
roxio - not just on that day but a day, 3 days, 5 days before. when vista
restarts, each time, i get a

"system did not complete successfully. your computer system's files and
settings were not changed

details: an unspecified error occurred during system restore"

then the same problem persists. bummer

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MS SBS 2003 SP2

> Use System Restore to go back to before you installed Roxio... or a day or
> so before. If you can remember when you last printed successfully, that
[quoted text clipped - 17 lines]
> >> > roxio
> >> > easy media creator (for burning discs).

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Dan [MSFT] - 16 Jul 2007 17:19 GMT

Mentos,

The most common reason for the spooler to go down is when a bad driver gets
installed. Because of the way printer connections work, you could have
gotten a new driver & not really noticed it.

Temporarily deleting all of your printers & removing their drivers from the
system should allow the spooler to become stable again. Assuming that stops
the spooler crashing problems, add them back one at a time until the problem
comes back. The printer that causes it to come back is either in need of an
updated Vista driver, or simply won't work with Vista until such time as the
hardware vendor produces an updated driver.

It can be difficult to remove drivers when the spooler won't stay up very
long. If you have problems with that, see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

Dan

> thanks for the suggestion, i have tried several restores before installing
> roxio - not just on that day but a day, 3 days, 5 days before. when vista
[quoted text clipped - 30 lines]
>> >> > roxio
>> >> > easy media creator (for burning discs).

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Mentos - 17 Jul 2007 11:24 GMT

thank you very much dan. it was a very frustrating problem indeed

i followed all the steps as per the microsoft note and it worked.

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MS SBS 2003 SP2

> Mentos,
>
[quoted text clipped - 49 lines]
> >> >> > roxio
> >> >> > easy media creator (for burning discs).

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Dan [MSFT] - 31 Jul 2007 00:48 GMT

Mentos,

Glad things are working for you agian.

Dan

> thank you very much dan. it was a very frustrating problem indeed
>
[quoted text clipped - 67 lines]
>> >> >> > roxio
>> >> >> > easy media creator (for burning discs).

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