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Windows Forum / Windows Vista / Printing and Faxing / July 2007

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Upgraded to Vista Ultimate and cannot now print from Internet Expl

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fcat317 - 22 Jul 2007 23:52 GMT
I have a HP a1540n computer and a HP Officejet 6310 printer.  I use an USB
cable for connection of the printer.  I "upgraded" to Vista Ultimate from XP
Pro, and now unable to print anything while using Windows Internet Explorer.  
I can print when using ANY other browser.  How can I fix this problem?
Reply to this Message
BillR [MVP] - 23 Jul 2007 03:13 GMT
Have you tried Vista drivers with it?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&produ
ct=1119598&lang=en

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Bill R MVP

>I have a HP a1540n computer and a HP Officejet 6310 printer.  I use an USB
> cable for connection of the printer.  I "upgraded" to Vista Ultimate from
> XP
> Pro, and now unable to print anything while using Windows Internet
> Explorer.
> I can print when using ANY other browser.  How can I fix this problem?
Reply to this Message
fcat317 - 23 Jul 2007 14:24 GMT
Yes, I have downloaded all HP 6310 printer drivers for Vista from HP and
Microsoft, and I update automactically every night.  

> Have you tried Vista drivers with it?
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&produ
ct=1119598&lang=en
[quoted text clipped - 5 lines]
> > Explorer.
> > I can print when using ANY other browser.  How can I fix this problem?
Reply to this Message
Dan [MSFT] - 31 Jul 2007 00:44 GMT
Are you running in low rights?  There is a known problem with some HP
drivers + IE's low rights mode.  You can check this easily enough by running
IE without the low rights mode & printing something on your local machine.

If this turns out to be your problem, you need to talk to HP for a fix.

Dan

> Yes, I have downloaded all HP 6310 printer drivers for Vista from HP and
> Microsoft, and I update automactically every night.
[quoted text clipped - 10 lines]
>> > Explorer.
>> > I can print when using ANY other browser.  How can I fix this problem?
Reply to this Message
 
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