HP ScanJetG3010 get stuck

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Riccardo - 17 Dec 2007 17:08 GMT

I have the HP ScanJetG3010 scanner with the last hp driver
(setup_full_G3010_4370.exe ) for vista 32bit. With this package installed,
when I try to operate the scanner, it get stuck (program is running but
nothing happen); reverting to the basic driver (setup_basic_G3010_4370.exe),
the scanner works (with a very limited I/F and no OCR etc.). I have Vista
enterprise 32 bit. Anybody got the same problem and have suggestions?
Thanks in advance
-----------------------
Riccardo

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Cari (MS-MVP) - 17 Dec 2007 19:29 GMT

Contact HP and ask them, you may need to run the program as an
Administrator.

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Cari (MS-MVP Printing & Imaging)
http://www.coribright.com/windows

>I have the HP ScanJetG3010 scanner with the last hp driver
>(setup_full_G3010_4370.exe ) for vista 32bit. With this package installed,
[quoted text clipped - 6 lines]
> -----------------------
> Riccardo

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JP - 29 Dec 2007 09:01 GMT

You might try the solution posted on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00809848
&dlc=en&printable=no&encodeUrl=true&
I also have problems with scanning from HP Photosmart printers.
Good luck,
JP

> I have the HP ScanJetG3010 scanner with the last hp driver
> (setup_full_G3010_4370.exe ) for vista 32bit. With this package installed,
[quoted text clipped - 5 lines]
> -----------------------
> Riccardo

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