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Windows Forum / Windows Vista / Printing and Faxing / May 2008Can print documents, but not photos? Help please.
I have Vista Home Premium and a HP 2610 all-in-one printer. Just recently, I noticed it will not print photos from any program (Windows Explorer, Photo Gallery, Paint Shop Pro, etc), yet it will print documents from Word or Firefox. For example, if I'm in Explorer and double click a picture file and click print, I select the printer and click "print" yet the printer doesn't do anything. I do notice however that once I click print an icon comes up on the system tray that says "0 documents pending for (user name)". Shouldn't that mean "1 document pending"? I used to be able to print photos so this isn't a problem with the printer or driver (or at least it shouldn't be?) First, I made sure I used the correct 4x6 photo paper and all settings were correct. Didn't work. I made sure I had the latest driver from HPs website. Didn't work. Next, I uninstalled everything and started over. Didn't work. Next, I hard resetted the printer. Didn't work. Tried a new beta version of HP Photosmart software. Didn't work. So I'm lost. It's got to be something with Vista, but what is it? HP has no idea. Thanks for any help. Just to eliminate -- did you set a printer as the default printer? > Just to eliminate -- did you set a printer as the default printer? Yes, I did. Does this seem like a Vista driver problem or printer hardware issue? Thanks for your help. Greatly appreciated. It sounds more like a printer set up problem. Again, eliminating -- when you installed did you install the HP software and driver before the USB cable from the printer was plugged into the PC? If not do a complete uninstall and clean up with the printer USB cable unplugged from the PC, reboot and reinstall the software -- do not plug the USB cable into the PC until the installation procedure tells you to or you reach Finish. Try installing using Run as Administrator -- right mouse click on the downloaded exe file and select Run as Administrator and OK your way out. Can you do a test print from the Printer Properties screens? Download and try the HP Printing Diagnostic Utility that is on the HP VISTA Download page for the 2610 (which one is it you have) You could also check out: » Print Jobs are Stuck in the Print Queue and Do Not Print with USB Printers in Windows XP » Windows OS: The All-in-One Will Not Print FAQs on this web page: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=44564&lc=en &cc=us&dlc=en&product=421139&os=2093&lang=en Everything was installed correctly. Yes, USB was plugged in during software install at the right time. I did not try doing it with the Run as Administrator option. As I said, it has been working fine since June when I upgraded to Vista. All of the sudden, it just randomly decided not to print pictures. Could a Windows Update have caused this? Yes I can do a test print. And I downloaded that utility. It says that everything was working just fine. =/ Thanks for your help again. > It sounds more like a printer set up problem. > [quoted text clipped - 25 lines] > http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=44564&lc=en > &cc=us&dlc=en&product=421139&os=2093&lang=en I can only suggest: What happens when you look inside the Printer Spooler -- double click on Printer icon -- does it show documents queued there but not moving on to print? Check the spooling settings in the Printer Properties including setting it not to spool but to print direct to printer and if set like this works then check that Spooling is enabled. Check in Services to see that Spooling is enabled. I've never had to mess with this but there are messages about it here. You'd find Services through Control Panel but I'm not in VISTA at the moment to check exactly where. I actually accidentally fixed it. Just to test, I changed the paper setting in the print dialog box and it worked. I moved the setting back to 4x6 and it worked to... Strange.... But thanks for your help. > I can only suggest: > [quoted text clipped - 10 lines] > Services through Control Panel but I'm not in VISTA at the moment to > check exactly where. > I actually accidentally fixed it. I only all accidents were so helpful -- I'll pass on your experience; thanks for the feedback!. Hi, I'm having exactly the same issue. Exactly how did you fix it? I have tried a few things now and it is very frustrating!! Any help gratefully received Nigel > I actually accidentally fixed it. Just to test, I changed the paper setting > in the print dialog box and it worked. I moved the setting back to 4x6 and it [quoted text clipped - 14 lines] > > Services through Control Panel but I'm not in VISTA at the moment to > > check exactly where. Did you read his message and try what he did? << I changed the paper setting in the print dialog box and it worked. I moved the setting back to 4x6 and it worked to... Strange... >> He changed from whatever paper size the printer was set to -- probably US Letter? -- and back and then the number of copies printed matched the number set. Please let us know if this works for you. dcoaster;551517 Wrote: > I have Vista Home Premium and a HP 2610 all-in-one printer. Just > recently, I [quoted text clipped - 27 lines] > > Thanks for any help. I am having the same issue and I can't seem to resilve it! Regular documents print fine, but I can't print 4x6 photos. I have a Photosmart 2610. I reinstalled updated drivers and everything. Did you ever find a solution? Thanks!  Signaturemkuenne > , but I can't print 4x6 photos. Any error messages or do the print on normal sized paper instead? If so check the Properties / Advanced of the printer to see if it is set up to use the 4 x 6 paper "tray". huwyngr;659209 Wrote: > In article <mkuenne.36qso0@xxxxxx-mx.forums.net>, Mkuenne wrote: > > > > [quoted text clipped - 4 lines] > If so check the Properties / Advanced of the printer to see if it is > set up to use the 4 x 6 paper "tray". Thanks. I have tried both and they are set correctly. The odd thing is the Job pops into the Print queue for just a second and then dissapears. Non photo jobs print just fine. I have also been able to successfully able to print to other printers. Seeing that this used to work, I am wondering if it has to do with a Microsoft Update, etc. Maybe Vista SP1 could have a 'magical fix' Any other ideas? Signaturemkuenne > Maybe Vista SP1 > could have a 'magical fix' I wouldn't bet on it fixing anything that goes wrong and it could break a few things that work so I would not try it as a cure for anything -- unless specifically mentioned in its Readme file. I can't think of a quick answer as to why it should not print photos. What software did you install? From a CD or downloaded from the HP website? How is the device connected to the PC? USB? What version of VISTA are you using? huwyngr;659952 Wrote: > In article <mkuenne.36r102@xxxxxx-mx.forums.net>, Mkuenne wrote: > > > > [quoted text clipped - 13 lines] > > What version of VISTA are you using? I am using Vista Home Premium. I downloaded the most vrevent version from HP's website just a few days ago. The device is attached via USB. Signaturemkuenne > The device is attached via USB. Did you disconnect the USB cable from the printer to the PC at the PC end before you installed the software from HP? That is essential for USB connected devices especially if there is a generic or simplified driver in the operating system package already. If there is then Windows grabs control and installs that instead of the newer one from HP. Do disconnect the USB cable from the PC, delete any icons for the printer that shows in Printers / Folders or elsewhere, uninstall any HP Software relating to the printer using Control Panel / Remove Programs, and then reboot the PC. To reinstall the HP software, locate the file you downloaded: AIO_CDB_Full_Network_enu.exe (163.07M) RIGHT mouse click on it and select Run as Administrator in the context menu that comes up and OK your way out until it starts installing. Don't connect the USB cable until the installation procedure tells you to or you reach [Finish]. It can often help to disable any antivirus program and firewall program you may have before starting the installation, but don't forget to re- enable them again afterwards! Note that the VISTA Home Premium does not include the VISTA Fax and Scan Utility so you will have to rely on HP's or another third party application to achieve this. But let's cross that bridge when you get there! huwyngr;660505 Wrote: > In article <mkuenne.36sdm2@xxxxxx-mx.forums.net>, Mkuenne wrote: > > > > [quoted text clipped - 37 lines] > > But let's cross that bridge when you get there! Still no luck - I tried hooking this u to another computer and same problem (Vista also) With all the printer sales recently, I may just relegate myself to another printer. Its just too bad as this one worked great! I am s Mike Signaturemkuenne I'm sorry I can't try to help you any more since you just do not answer the questions I ask in order to understand what is happening. Good luck. huwyngr;666537 Wrote: > I'm sorry I can't try to help you any more since you just do not answer > the questions I ask in order to understand what is happening. > > Good luck. Thanks. I actually did answer your questions, just not one by one... I tried disconnecting the USB doing a complete uninstall, then a reinstall using the newest update from the HP website. I also tried it again using the Run As command. My account is the Computer Administrator anyway. I also disabled the Windows firewall and my Antivirus (AVG) and also SpySweeper. I also went an additional step and uninstalled Adobe Photoshop elements in case there was a conflict... Signaturemkuenne Sorry none of it worked. Hmm...I'm having this exact problem. It was working great then just stopped wanting to print pictures. For me it seemed to stop working after I installed the latest HP software/drivers that I downloaded a few days ago. All other types of documents print fine. No errors. I tried doing an uninstall of the software and went back to the old drivers I had, and that didn't help. There has to be a fix for this? SignatureKristoph > For me it seemed to stop working > after I installed the latest HP software/drivers that I downloaded a few > days ago I hope someone can help you sort this out. It's frustrating when something just stops working. Any solutions... I've been experiencing similar problem too. Some HP Photopapers do work, some do not. I've experienced the same problem before/after SP1. I blame HP VIsta version of their software. very buggy. Signaturelsourdis lsourdis;709197 Wrote: > Any solutions... I've been experiencing similar problem too. Some HP > Photopapers do work, some do not. I've experienced the same problem > before/after SP1. I blame HP VIsta version of their software. very > buggy. ::I believe I have a solution for a network connected 2610. Similar may work with a USB connected but I have not confirmed. 1) Run services.msc (you may have to enable the run option from the menu since it’s not available by default in Vista). Find ‘HP Network Devices Support’ and double click on it. Set the Startup type to Disabled and click on “Stop” to stop the service. Click OK and closed Services. 2) Set the to 2610 to a static IP on from the physical printer. 3) From the Vista control panel select printers and delete the 2610. 4) Add a new printer. Select network printer and enter the IP selected above.:: After doing this I was able to print document and photos and scan; however, the HP Solution Center will not launch. Since I do everything I want from third party software I don’t care about the HP Solution Center. Signaturegmccarty > I blame HP VIsta version of their software. very buggy. You might try installing the HP Printing Diagnostic Utility 01-2008 from: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=m p-56143-2&lc=en&cc=us&dlc=en&product=421139&os=2093&lang=en and see if it comes up with anything. Also check for updates to the HP Imaging software (or uninstall it) since I'm pretty certain I've had several updates come down for it. |
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