Help with compatiblilty with printer and Windows Vista

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dmhutch - 27 Dec 2007 03:21 GMT

I have a Microsoft Window Vista Home Premium Laptop. I received a HP
Photosmart A616 Printer for Christmas and it is not compatible to my Vista.
The paper work that came with it says go to www.hp.com/go/windowsvista. Well
I went there and couldn't fine anything to help me with this problem. I want
to be able to print picture off my computer, not only from a memory card.
Hope you can help me. Thank You,

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Cal Bear '66 - 27 Dec 2007 03:28 GMT

Vista drivers for the PhotoSmart A616 are here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1839067&lc=en&cc=us&
dlc=en&lang=en&cc=us

Follow instructions carefully. Install the software first and ONLY plug in the
USB cable when prompted to do so.

I Bleed Blue and Gold
GO BEARS!

>I have a Microsoft Window Vista Home Premium Laptop. I received a HP
> Photosmart A616 Printer for Christmas and it is not compatible to my Vista.
> The paper work that came with it says go to www.hp.com/go/windowsvista. Well
> I went there and couldn't fine anything to help me with this problem. I want
> to be able to print picture off my computer, not only from a memory card.
> Hope you can help me. Thank You,

Reply to this Message

huwyngr - 27 Dec 2007 22:57 GMT

They wanted you to click on:

HP & Windows Vista®
» Support & Drivers

and fill in your printer model and it will take you to the driver &
software page for it and the files for VISTA:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
=en&product=1839067&lang=en

» HP Deskjet and Photosmart Full Software and Driver

03-2007 080.001.225.000 - 95.84M

Don't choose the basic driver.

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JP - 29 Dec 2007 08:17 GMT

In my experience with HP technical support for Photosmart C4385 and C4280 and
Windows Vista, i noticed there are lots of conflicting information. The HP
website below states that the Scan button on the printers (all HP printers?
HP website does not specify) does not work with Vista. And I spend 5 hours
with HP technical support because they told me the button would work, and we
did not make the Scan button to work. Once the Scan button is pushed, there
is a Error message displayed on the screen. When you click on the HP possible
solution, you are presented with an HP website that does not have anything
Vista in it, only XP, 2000,etc. !!! Really confusing!
The HP website is:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00809848
&dlc=en&printable=no&encodeUrl=true&
The statement on this HP website contradicts the meaning of the logo "VIsta
Certified" because the printer should work with Vista. But they do not (at
least with my machine, PC Tablet, Toshiba Portege M400-ST4001, Vista
Ultimate, 4GbRAM.
My impression of HP is that it might be a case of false advertisement !Which
is pretty bad !
JP

> They wanted you to click on:
>
[quoted text clipped - 12 lines]
>
> Don't choose the basic driver.

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huwyngr - 31 Dec 2007 00:03 GMT

Sorry I can't help you.

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