Problems setting up Fax Account in Windows Vista Ultimate

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ashforma - 29 Dec 2007 19:26 GMT

I have Windows VISTA Ultimate. I have a recognised fax modem installed. I
have verified VISTA can test and validate it is working.

When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts /
Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in
this field, I get an error message "The mentioned fax server is not
available. Please correct the server name and try again"

Can you suggest a solution?

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Russ Valentine [MVP-Outlook] - 29 Dec 2007 20:38 GMT

Just because Vista can recognize your modem does not mean it is a fax modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.

Signature

Russ Valentine
[MVP-Outlook]

>I have Windows VISTA Ultimate. I have a recognised fax modem installed. I
> have verified VISTA can test and validate it is working.
[quoted text clipped - 6 lines]
>
> Can you suggest a solution?

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ashforma - 30 Dec 2007 01:16 GMT

Russ,

Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP
Driver Update SP36392 HP released it 2007-07-30

This seems to be the modem installed in HP Pavilion laptops.

It is on COM3, it passes the windows device manager test.

It appears to be a 56k fax data modem, I believe it is class 1

FYI, UAC is disabled; I am the administrator of the system.

Mark

> Just because Vista can recognize your modem does not mean it is a fax modem
> that supports Class 1 or Class 2 and is on the VHCL. Verify that it is.
[quoted text clipped - 8 lines]
> >
> > Can you suggest a solution?

Reply to this Message

Russ Valentine [MVP-Outlook] - 30 Dec 2007 01:33 GMT

So answer my question. Or did you expect me to check the VHCL for you?

Signature

Russ Valentine
[MVP-Outlook]

> Russ,
>
[quoted text clipped - 27 lines]
>> >
>> > Can you suggest a solution?

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ashforma - 30 Dec 2007 12:00 GMT

Yes, I did. The entry in teh compatibility list is:

Works with Vista:
http://winqual.microsoft.com/HCL/ProductDetails.aspx?m=v&g=d&cid=707&sv=&f=&pn=C
PT3843%2c%20HDAUDIO%20Soft%20Data%20Fax%20Modem%20with%20SmartCP&oid=126

M

> So answer my question. Or did you expect me to check the VHCL for you?
> > Russ,
[quoted text clipped - 28 lines]
> >> >
> >> > Can you suggest a solution?

Reply to this Message

Russ Valentine [MVP-Outlook] - 30 Dec 2007 18:10 GMT

The verification report does not look encouraging, neither does the fact
that it's not certified.

Signature

Russ Valentine
[MVP-Outlook]

> Yes, I did. The entry in teh compatibility list is:
>
[quoted text clipped - 37 lines]
>> >> >
>> >> > Can you suggest a solution?

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ashforma - 30 Dec 2007 22:41 GMT

So this is teh end of the line? not much I can do about it as it is a laptop
and HP sell it as a VISTA certified machine.

I'll Pass this onto HP.

Thanks for trying.

> The verification report does not look encouraging, neither does the fact
> that it's not certified.
[quoted text clipped - 39 lines]
> >> >> >
> >> >> > Can you suggest a solution?

Reply to this Message

Russ Valentine [MVP-Outlook] - 31 Dec 2007 00:51 GMT

I'd also try opening an incident with Microsoft since they did certify the
modem as "working."

Signature

Russ Valentine
[MVP-Outlook]

> So this is teh end of the line? not much I can do about it as it is a
> laptop
[quoted text clipped - 50 lines]
>> >> >> >
>> >> >> > Can you suggest a solution?

Reply to this Message

ashforma - 31 Dec 2007 01:48 GMT

Thanks again.
Mark

> I'd also try opening an incident with Microsoft since they did certify the
> modem as "working."
[quoted text clipped - 52 lines]
> >> >> >> >
> >> >> >> > Can you suggest a solution?

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