Print Spooler Crash - repeatedly

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Scuba Steve - 02 Jan 2008 22:10 GMT

Vista Ultimate Edition
3rd - clean reinstall.

When connecting to network print devices.

Printer Spooler - crashes repeatedly.

This happens on startup - occationaly.
It happens when running logon scripts.
I have tried numerous scripts - VBS and BAT files.
All of which work - 100% on XP boxes.

When connecting manually - it will load 1 or 2 devices - then spooler will
fail.

I notice that there are 1000's of posts related to this issue.

Is there a FIX or Workarount from Microsoft?

Vista will never go in my enterprise at this rate...

Any assistance is greatly appreciated.

Feel free to contact me.

Steve Wingert
swingert@brandt.ca

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Alan Morris [MSFT] - 05 Jan 2008 01:33 GMT

If you have any HP laserjet printers, make sure you have one of the latest
drivers. At minimum, you must have version 16 of an HP installer file
HPBMINI.dll. This file checks the OS version and terminates the spooler
process since it does not understand OS version 6.

XP works since the old version of the HP installer file was built for OS
version 5.

Signature

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

> Vista Ultimate Edition
> 3rd - clean reinstall.
[quoted text clipped - 23 lines]
> Steve Wingert
> swingert@brandt.ca

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GoMCSE - 07 Mar 2008 21:58 GMT

This problem is extremely frustrating. Microsoft blames third party drivers,
but this looks more like a Vista problem.

I have not updated the drivers on my computers, and two of them are now
throwing the "spooler app" error.

I have cleared the registry and uninstalled the drivers, I have deleted all
items from the Printers folder, and I have shut off the Internet Printing and
turned on LPR & LDR.

The spooler still crashes. I've been working on this problem for 3 days now.

Does anyone have a better or alternative answer?

Dave H.

> If you have any HP laserjet printers, make sure you have one of the latest
> drivers. At minimum, you must have version 16 of an HP installer file
[quoted text clipped - 30 lines]
> > Steve Wingert
> > swingert@brandt.ca

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Rlummis - 29 Mar 2008 04:21 GMT

I am running Windows Vista Ultimate (??!!) on my home machine with two days'
worth of downloaded patches, fixes, and updates through SP1. I am trying to
print to an OKI 5200n printer, and I have the same problem, including
Microsoft's non-responsiveness to thousands of people having the same issue.

I have discussed this with our corporate IT provider and our CEO and we will
not be switching to Vista.

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huwyngr - 29 Mar 2008 16:22 GMT

> I have the same problem, including
> Microsoft's non-responsiveness to thousands of people having the same issue.

Did you know that MS have an 800 number on line for people with SP1 problems!
Not saying they have enough staff to answer the calls but this really is
unusual for them!

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Alan Morris [MSFT] - 31 Mar 2008 19:09 GMT

I see that Okidata does not have a Vista driver but the XP driver (version
1.2.7) installed fine both as a local printer and connected to a machine
sharing the printer.

I do not have the device so I sent the 5200 data to a 5800 on the network.
The spooler did not fail with this driver.

Be sure to send your appcrash files to Microsoft. If it's a driver issue
they will be forwarded to Oki if this is the only print driver installed on
your machine.

Signature

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

> I am running Windows Vista Ultimate (??!!) on my home machine with two
> days'
[quoted text clipped - 7 lines]
> will
> not be switching to Vista.

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