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Windows Forum / Windows Vista / Printing and Faxing / May 2008Epson Perfection V200 Photo Scanner
I cannot install an Epson Perfection V200 Photo Scanner on my Vista Home Premium equipped PC. Epson technical support personnel have been zero help. This is a new model scanner that is supposed to work with Vista. I have used the software disk that came with the scanner, and I have downloaded and used the latest driver from the Epson website. I have installed, uninstalled, and installed both of these numerous times. I always get the same error message. I always get a message the software installation was successful. However, when I plug in the scanner USB cable after software installation, I always get the error message “Windows found driver software for your device but encountered an error while attempting to install it.” “The system cannot find the file specified.” When I double-click Epson Scan on the desktop, I get “Epson Scan cannot be started.” In Device Manager, the scanner shows up under Other Devices with a yellow exclamation point. When I double-click on the scanner here, in the Device Status box I get, “The drivers for this device are not installed (Code 28).” “The system cannot find the file specified.” I have tried using different USB cables and plugging into different USB ports. I tried installing the scanner on my old Windows XP PC, and total installation was successful. I was able to do a scan. When I installed it on the XP PC, during installation I got the message “The scanner has not passed Windows logo testing.” I clicked to continue. I do not get this message (do not know if I’m supposed to) on the Vista PC. Among the many things Epson personnel had me try was do a STOP and then START on Windows Image Acquisition (WIA). This made no difference. Nothing the Epson personnel have come up with made any difference. So if you can fix this problem, you can probably get a job at Epson. Try the following 2 items: 1. Disconnect the scanner. Go to device manager, right click on the scanner and then uninstall. Reconnect the scanner, you should get a pop-up in the taskbar installing new hardware. if that doesn't work, 2. Go to device manager, right click on scanner and click update driver. Choose install manually in the window that pops-up. Then direct the application to look in the Epson folder that should be under C: ( C:\Epson) That's all I got! Good luck. > I cannot install an Epson Perfection V200 Photo Scanner on my Vista Home > Premium equipped PC. Epson technical support personnel have been zero help. [quoted text clipped - 31 lines] > the Epson personnel have come up with made any difference. So if you can fix > this problem, you can probably get a job at Epson. Neither option worked. (1) When I disconnect the scanner, it disappears in Device Manager. I tried uninstall when it did appear in Device Manager and then disconnected and reconnected it to get to New Hardware found. Still ended up with same error message. (2) Manually directed it to the driver in c:\Epson; still ended up with same error message. I keep thinking something is conflicting with it, but I do not know what. It installs okay on my old XP PC, but not on the new Vista PC. Both PCs have exactly the same programs except for operating systems. > Try the following 2 items: > [quoted text clipped - 45 lines] > > the Epson personnel have come up with made any difference. So if you can fix > > this problem, you can probably get a job at Epson. 2008 Update Driver Software – Epson Scanner Windows encountered a problem installing the driver software for your device Windows found driver software for your device but encountered an error while attempting to install it. Epson Perfection V200 The system cannot find the file specified Have exact the contingency described here. Is the error a result of Epson Software product quality? > Neither option worked. (1) When I disconnect the scanner, it disappears in > Device Manager. I tried uninstall when it did appear in Device Manager and [quoted text clipped - 55 lines] > > > the Epson personnel have come up with made any difference. So if you can fix > > > this problem, you can probably get a job at Epson. We got an All in One Epson CX8400 and couldn't get the scanner installed. These are the steps we took to finally solve the problem after Epson told us is was the WIA service in Windows. Didn't seem to be because we got the same error message whether WIA was on or off. We downloaded the newest drivers from the website (Epson12347.exe). Updated the system BIOS and did a clean install of the system to rid ourselves of any Epson files installed since we didn't feel that we were getting rid of everything. When the system was rebooted I ran the Epson12347 program which made and Espon folder off the C: drive with drivers in it. I then plugged in the scanner. When the found new hardware came up I directed it to the Epson folder. Scanner was installed and worked! The Found new hardware was activated again and this time the drivers it needed were not in the Epson folder. With much hesitation I put in the install disk. It found the drivers (I had to choose French or English) and properly installed the printer. I checked and the scanner still worked. In then started to load the software that came with the scanner. When I tried to install the Scan update program, the scanner stopped working and gave me the same error message as before. I didn't even try to manage it just went back to the clean install and got everything working and then installed the manual and the Arc Soft software but not the Scan update utility. It all works fine now after several days of my husband and I working on this problem. > I cannot install an Epson Perfection V200 Photo Scanner on my Vista Home > Premium equipped PC. Epson technical support personnel have been zero help. [quoted text clipped - 31 lines] > the Epson personnel have come up with made any difference. So if you can fix > this problem, you can probably get a job at Epson. Thank you for contacting EPSON e-mail support. The issue you are experiencing is in relation to a communication problem between the scanner and the computer. EPSON would also always advise that you have all the updates for your Windows Operating System which are available from: http://windowsupdate.microsoft.com The next thing that will need to be checked will be the cable connections. Make sure that the scanner is connected directly to the back of the computer and is not connected to a USB hub. If the scanner is connected correctly, please perform the following: 1. Click on “Start” and the “Control Panel”. 2. Click on “Device Manager”. 3. Select “Continue” if you receive an “User Account control” message. 4. In this window, make sure that there are no “Exclamation marks” next to any of the options listed under “Universal Serial Bus Controllers”. If there are, this may be the cause of the issue and you will need to contact your PC vendor for further assistance. 5. Look for a heading labelled “Imaging Device” and click the + next to it. 6. Remove the entry listed by right clicking and then clicking “Uninstall”. 7. Confirm that you wish to remove the device and it will disappear from Device Manager. 8. Look for a heading called “Other Devices” and click the + next to it. 9. Remove all entries listed below here that refer to an EPSON device. 10. Close all windows until you are back to the desktop. 11. Switch the scanner off and disconnect the USB cable. Next the scanner software needs to be removed: 1. Click on “Start and then “Control Panel”. 2. In Control Panel, double click on the icon called “Programs and Features”. 3. Remove the items listed below by highlighting each one individually and clicking on the button called “Uninstall” (if at any stage you are asked if you wish to restart the computer you must say no) EPSON Twain/EPSON Scan, EPSON Smart Panel/Creativity Suite. 4. Once all items listed have been removed, close all the open windows back to the desktop and restart your computer. Now run the downloaded driver from the below link and follow the on screen prompts to reinstall the driver. http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=mbqAVwjIQ4AL7zg BWTKBIsPrYCUmeNUMkDgSxSKZyCoU003D&tc=6 The EPSON product should now be installed and ready to use. If the issue is still not resolved, please can you try the following. Windows uses several background programs called “Terminate and Stay Resident” or TSRs for short. These can be put into the computer when loading programs such as virus checkers. They become active when Windows is loading and will remain active without your knowledge, sometimes these programs can begin to conflict with each other hindering the performance of both software programs and hardware. I suggest disabling your Start-up Group Items by following these instructions (this will not stop these programs and applications from functioning, it will just stop any memory resident programs from loading at startup): 1. Click on Start, and type in MSCONFIG in the “ Start Search” field and press Enter. 2. Press “Continue” If the “User account Control” message appears. 3. Go to the tab titled Start-up. 4.Click Disable All. 5. Then click on Apply and OK but say NO to restarting your PC. Then shut your PC down completely, leave it for 10 seconds and then turn your unit back on. 6. Once it has finished rebooting, please try using your product again. 7. If the problem does not reoccur, then you will need to re-tick the files in MSCONFIG one at a time, until the problem resurfaces. By narrowing down the programs in this way, you can then work out which program is causing the conflict. If the above does not resolve your issue then the issue you are experiencing may be related to the `Still Image Service` not being available on your computer. You may need to re-start the Still Image Service. 1. Click on Start > Control Panel (if necessary select ‘switch to classic view’). 2. In the Control Panel window double click on the Administrative Tools icon and then the Services icon. Press continue on the “User Account Control” message if required. 3. In the Services window scroll down the list in the right hand pane until you can see the Still Image Service. 4. Right click on the entry and click start. Close all the windows down and try using Epson Scan again. Finally, if necessary, try the scanner on another computer completely to establish where the problem lies. If the scanner still does not work on another computer, then having gone through all of the above it would suggest that there is a hardware issue with your product. Followed your proposed procedure exact and the driver installation status is unchanged the EPSON product is not installed and ready to use it is FAILED with original reported error message Note that device manager says that the device driver is unsigned. Is it possible that Epson do not have an adequate driver for the Microsoft Vista OS? > We got an All in One Epson CX8400 and couldn't get the scanner installed. > These are the steps we took to finally solve the problem after Epson told us [quoted text clipped - 57 lines] > > the Epson personnel have come up with made any difference. So if you can fix > > this problem, you can probably get a job at Epson. Hello cordially, I live in Europe and I have exactly the same problem described. My model is EPSON Perfection V200 Photo; and previously I bought Epson Perrfection V10. I returned the V10 because I thought that it was a problem of this model and I changed it in the store for the V200. My OS is Windows Vista Premium. The error messages that describes my computer they are exactly the same ones that those that John explains. And I have also made exactly the same thing that John to try to solve it. And I have not gotten anything. I have contacted with Epson Help Center in Europe and they offer me solutions that neither have worked. My conclusion--and from my people computer´s experts--it is that the drivers of this model EPSON they NOT are the appropriate ones for Windows Vista. Neither the drivers from the CD inside the product box ( that specifies the logo of WVista ), neither those that are in the Epson Website, presumably up to date for WVista. I wanted to know if it exists some of you that it has gotten that this works. I have proven ALL the possible alternatives here described and NO has gotten anything. I am Lawyer with 28 years of experience and if I confirm that my suspicions are certain, I will begin possibly legal procedures in the Tribunals of Justice against Epson. I would thank to you if you help me from the view of technician in computers. The legal aspects I will already assume personally them. Waiting your help, PLEASE. THANK YOU VERY MUCH IN ADVANCE !. > Thank you for contacting EPSON e-mail support. > [quoted text clipped - 158 lines] > > > the Epson personnel have come up with made any difference. So if you can fix > > > this problem, you can probably get a job at Epson. Hello cordially, I live in Europe and I have exactly the same problem described. My model is EPSON Perfection V200 Photo; and previously I bought Epson Perrfection V10. I returned the V10 because I thought that it was a problem of this model and I changed it in the store for the V200. My OS is Windows Vista Premium. The error messages that describes my computer they are exactly the same ones that those that John explains. And I have also made exactly the same thing that John to try to solve it. And I have not gotten anything. I have contacted with Epson Help Center in Europe and they offer me solutions that neither have worked. My conclusion--and from my people computer´s experts--it is that the drivers of this model EPSON they NOT are the appropriate ones for Windows Vista. Neither the drivers from the CD inside the product box ( that specifies the logo of WVista ), neither those that are in the Epson Website, presumably up to date for WVista. I wanted to know if it exists some of you that it has gotten that this works. I have proven ALL the possible alternatives here described and NO has gotten anything. I am Lawyer with 28 years of experience and if I confirm that my suspicions are certain, I will begin possibly legal procedures in the Tribunals of Justice against Epson. I would thank to you if you help me from the view of technician in computers. The legal aspects I will already assume personally them. Waiting your help, PLEASE. THANK YOU VERY MUCH IN ADVANCE !.  SignatureThe Lawyer1958 Carl Ainsworth e-Service Support Technician EPSON Customer Inter@ction Centre Followed your link procedure exact, downloaded Epson Scanner v3.123 and not surprised that installation of your current suggested Vista tested Epson Scanner V200 device driver failed. Microsoft Vista Business OS Device Manager for Epson Scanner driver message states; The drivers for this device are not installed. (Code 28) The system cannot find the file specified. To reinstall the drivers for this device, click Reinstall Driver. What does Epson Corporation propose now? I intend returning my Epson V200 scanner to the supplier for a full refund. What manufacturers scanner model in fact works with Microsoft Vista? > Hello cordially, > [quoted text clipped - 41 lines] > > THANK YOU VERY MUCH IN ADVANCE !. Epson Scanner V200 Driver Set up FAILED message “Windows encountered a problem installing the software for your device”. Email to Epson Support staff 13 Feb 2008. My son is an IT Manager where 350 desktop pc’s installed; I suggest that you are living in cuckoo land because they have identical FAILED experience when attempting Epson Printers and Epson Scanners Set-up across a wide range of their pc’s using mostly Microsoft Windows XP. I suggest that you cut and paste in your Internet Explorer this Vista Error message “Windows encountered a problem installing the software for your device”. There are numerous Internet forum pages showing pc users challenged with contingencies installing Epson software device drivers. Your suggestion I refer my query to my hardware supplier is ridiculous, I suggest that the issue is more likely a combination of imperfect Epson Driver and Imperfect Microsoft Windows Vista and Windows XP software product. Perhaps you would like to tell PC World and Acer Corp that their ACER ACERPOWER M6 SEM 3000+ Vista logo desktop pc is incompatible with Epson Scanner Vista logo software? And you forgot to mention that perhaps I should wait another month and hope that Microsoft Windows Vista Service Pack 1, when released, will fix Epson Scanner driver installation errors. I can confirm that I have installed Windows Vista SP1 Hot fix that suggests cures your problem and guess what “It makes no difference” Perhaps when there is next released Windows Vista Epson Scanner V200 Driver you will tell me? > Hello cordially, > [quoted text clipped - 41 lines] > > THANK YOU VERY MUCH IN ADVANCE !. > Epson Scanner V200 Driver Set up FAILED message “Windows encountered a > problem installing the software for your device”. [quoted text clipped - 80 lines] >> >> THANK YOU VERY MUCH IN ADVANCE !. Have you downloaded and installed the driver found here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 88043&prodoid=63070037&infoType=Downloads&platform=All This is off the Epson site itself. This is my 3rd printer and they all do the same thing, will not detect the driver and when you go to the manufactures site the driver there will not work either. What on earth are we going to do? Nothing works and the store is not going to take back another one they already think its me not the printer. Epson CX8400 all in One Stylus. I have to have a printer my business depends on it. Help Help Help. I paid a lot of money for my Vista. Thank You > > Epson Scanner V200 Driver Set up FAILED message “Windows encountered a > > problem installing the software for your device”. [quoted text clipped - 87 lines] > > Hello cordially again, I have still the problem,--after 4 weeks -- BUT I know now wich is the problem: An error of one of webmasters from Epson website. Incredible but true !. One friendfrom another Forum help to me and afirm: "I've been analysing the contents of this drivers package, and unfortunately the installation package will NOT let to install the drivers in Vista. If you look at the configuration settings in Setup.ini you can see : Code: [General] Setup="EPSON Scan" InfoVer=1.00 DefaultLocale=0809 Sif="LIB\\%s\\ES%s.sif" 9X_Ver=4.10 NT_Ver=5.00 NTx64_Ver=5.2 [Support] num=1 0=7A ... and the part which says : 9X_Ver=4.10 NT_Ver=5.00 NTx64_Ver=5.2 strongly suggests that this is a drivers package for Windows 98, Me, XP, and XP x64, but NOT Vista I also doubt that a manual hack of the contents of setup.ini will allow proper drivers installation ... --- Drivers installation packages for Vista look COMPLETELY different to the contents of this Zip folder It's probably just a mistake on the part of one of Epson's webmasters, but you should DEFINITELY get on their backs to try and get a solution for this issue. You should NOT tell them that the drivers installation package "doesn't work", or you'll just be given the usual "Customer Support" runaround --- instead you should tell them that they have a faulty link on their webpage, so that the drivers installation package for Windows 98, XP, and XP x64 is downloaded instead of the installation package for Vista " AND ME, THE LAWYER1958, I have contacted several times with EPSON USA to explain to them what my expert friend told me, about the error of one of the webmasters and them NO understands anything. I am not able to pass over the first level of technical support and they insist in the fact that the driver of the website it is the correct one for WVista and that it works perfectly. Hereinafter, I copy for you the absurd dialogue that I have exchanged with them. I would thank you vastly your expert helps another time. (.................................) Thank you for contacting the Epson Connection. Your issue may be with your browser not being able to communicate with the FTP download site. Please try the following to resolve your issue: 1) In Internet Explorer, click on the TOOLS menu, then click on INTERNET OPTIONS. 2) Click on the CONNECTIONS tab, then click on LAN SETTINGS. Ensure that PROXY SERVER is not selected then click OK. 3) Click on the ADVANCED tab and scroll down until you see USE PASSIVE FTP. Ensure that it is selected and click OK. Try to download the file again, and all should be well. If the difficulty persists, the only other thing we can suggest to do would be to temporarily disable any firewall or internet security software that you are running and try to download the file again. To remove and install only the scanner driver for your product, please follow the steps below. *Note: If you see a window that says User Account Control at any point, click CONTINUE. SCANNER DRIVER REMOVAL 1. Disconnect the USB cable from the printer and close any open windows. 2. Click START, then click CONTROL PANEL. 3. In the window that opens, click UNINSTALL A PROGRAM under the Programs heading. 4. Select EPSON SCAN, then click UNINSTALL/CHANGE. 5. Follow the on-screen instructions to complete the removal and restart your computer. Once the removal is complete, please do the following: SCANNER DRIVER DOWNLOAD 1. Go to www.epson.com and select USA or CANADA. 2. Click DRIVERS & SUPPORT. 3. Under SCANNERS, select PERFECTION Series, then select your model from the list. 4. Click DRIVERS & DOWNLOADS. 5. Download the most current version of the Scanner Driver for your Windows operating system to your Desktop. Make a note of the file name in order to easily retrieve it. SCANNER DRIVER INSTALL 1. Double click the downloaded file on your DESKTOP. 2. Click OK, Unzip, then OK again. 3. Follow the on-screen instructions to complete the installation and license agreement. The installer will copy the files to the system. 4. Click FINISH when prompted. 5. Turn your unit on and reconnect it to the computer after the installation is complete. Windows should detect new Hardware and complete the installation automatically. (If a New Hardware Wizard appears, allow it to search automatically.) 6. If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO TESTING, click CONTINUE ANYWAY. Then click FINISH. 7. Restart your computer before testing the scanner software. If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue. If you have a different issue, please submit another E-form via our website (http://www.epson.com), and we will respond in a timely manner. Thank you again for contacting Epson. Dylan R. Epson Connection --Your original question has been attached below-- Hello, Thanks for the answer, BUT I believe that you have NOT understood me. I have already made several times these general instructions, obviously !. For 3 weeks I have lost 26 hours of my time as Lawyer in this idiot thing. ****** EPSON WEBSITE ( you ) have a faulty link on YOUR webpage, so that the drivers installation package for Windows 98, XP, and XP x64 is downloaded instead of the installation package for Vista ****** Windows Operating Systems [+] TWAIN Driver and EPSON Scan Utility v3.12A Windows Vista 64-bit Edition, Windows Vista 32-bit Edition, Windows XP, Windows XP 64-bit Edition, Windows 2000 epson12526.exe - 10.9MB - posted on 01/03/08 This self-extracting file contains the Epson Perfection V200 Photo EPSON Scan Utility and TWAIN Driver v3.12A for Windows XP, XP 64-bit Edition, 2000 and Vista 32-bit and 64-bit Editions. This file extracts to your hard drive and is placed in a folder that begins with c:\epson\epson12526 IS NOT FOR WINDOWS VISTA !!. Error of one of your Webmasters !. OK ?. PLEASE, check it with the high technical level experts inside Epson. It is possible ?. WAITING YOUR QUICK ANSWER, PLEASE. Thanks, *************************************************** Thank you for contacting the Epson Connection. I tested the link, and it is working fine. Please ensure that your pop-up blockers are off, and that you have your anti-virus software disabled. Also, I found out that you are downloading the wrong file. To remove and install only the scanner driver for your product, please follow the steps below. *Note: If you see a window that says User Account Control at any point, click CONTINUE. SCANNER DRIVER REMOVAL 1) Disconnect the USB cable from the scanner and close any open windows. 2) Click START, then click CONTROL PANEL. 3) In the window that opens, click UNINSTALL A PROGRAM under the Programs heading. 4) Select EPSON SCAN, then click UNINSTALL/CHANGE. 5) Follow the on-screen instructions to complete the removal and restart your computer. Once the removal is complete, please do the following: SCANNER DRIVER DOWNLOAD AND INSTALL 1) Go to http://support.epson.com and select your scanner model. 2) Download the Scanner Driver for your Windows operating system and save it to your desktop. Make a note of the file name in order to easily find it. TWAIN Driver and EPSON Scan Utility v3.12A Windows Vista 64-bit Edition, Windows Vista 32-bit Edition, Windows XP, Windows XP 64-bit Edition, Windows 2000 epson12526.exe - 10.9MB - posted on 01/03/08 3) Double-click the downloaded file. 4) Follow the on-screen instructions to complete the installation and license agreement. The installer will copy the files to the system. NOTE: If you get the message "The publisher could not be verified. Are you sure you want to run this software", select RUN. 5) Click FINISH when prompted. 6) Turn your unit on and reconnect it to the computer after the installation has completed. Windows should detect the new Hardware and complete the installation automatically. (If a Found New Hardware Wizard appears, allow it to search automatically.) 7) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO TESTING, click CONTINUE ANYWAY. Then click FINISH. 8) Restart your computer before testing the scanner software. If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue. If you have a different issue, please submit another E-form via our website (http://www.epson.com), and we will respond in a timely manner. Thank you again for contacting Epson. Greg L Epson Connection --Your original question has been attached below-- Hello, PLEASE, I AM WAITING YOUR ANSWER. See you below. Error of one of your Webmasters !. OK ?. PLEASE, check it with the high technical level experts inside Epson. It is possible ?. Thanks, ************************************************************ SO, at the moment I HAVE STILL THE SAME PROBLEM, after more than 4 weeks !!: MY NEW SCANNER EPSON PERFECTION V200 PHOTO DON´TWORKS WITH Windows Vista. I can´t have the DRIVERS for that !. HELP ME, PLEASE. Thanks in advance. > Epson Scanner V200 Driver Set up FAILED message “Windows encountered a > problem installing the software for your device”. [quoted text clipped - 72 lines] > > > > THANK YOU VERY MUCH IN ADVANCE !. Well i found the solution for everyones scanner problems. No well im taking to much credit someone else in another forum found the solution. Apperantly some how the usbscan.sys that is suppose to exist in windows\system32\drivers folder is gone has vanished and that i dont know how it happens maybe some old virus a clean that went wrong or an uninstall that just wiped it out. I found this in another forum. i was having the same problem everyone is having with my epson cx4200... RBBRITTAIN [image: http://help.lockergnome.com/vista/modules/Forums/images/avatars/gallery/blank.gif] Joined: Nov 05, 2007 Posts: 1 [image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/icon_minipost.gi f](Msg. 9) Posted: Mon Nov 05, 2007 1:56 am Post subject: I know this is an old thread, but I had a similar problem with my Epson CX6000. After reaching dead ends with Epson support and searching the net, I finally opened C:\Windows\inf\setupapi.dev.log in Notepad and searched from the bottom up for the error message. A few lines above the last message, I saw lines indicating it was looking for the file usbscan.sys in the C:\Windows\inf directory. Sure enough, it wasn't there; it was in C:\Windows\System32\drivers instead. (blazinbear82 me again i found on my system the file was actually missing in the c:\windows\system32\drivers folder so just copy the missing file to both c:\windows\system32\drivers and c:\windows\inf folders that should clear everything up) To fix this problem, you have to open either Windows Explorer or a command window as an administrator, then copy the missing file to the correct location, then reinstall the driver in Device Manager. Once I copied usbscan.sys to C:\Windows\inf, my driver finally installed. 'Back to top' (http://help.lockergnome.com/vista/epson-4490-vista-compatible-driver-install-fto pict39993.html#top)[image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/lang_english/ico n_email.gif] (javascript:alert('To View: Login first please')) Login to vote [image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/star_on.gif][image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/star_on.gif][image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/star_on.gif][image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/star_on.gif][image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/star_on.gif] (1 vote) [image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/spacer.gif][image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/spacer.gif]*mad_ as_hell * [image: http://help.lockergnome.com/vista/modules/Forums/images/avatars/gallery/blank.gif] Joined: Nov 19, 2007 Posts: 1 [image: http://help.lockergnome.com/vista/themes/DeepBlue/forums/images/icon_minipost.gi f](Msg. 10) Posted: Mon Nov 19, 2007 9:45 pm Post subject: I just wanted to give a special thanks to RBBrittain. I have had this problem of the "cannot find the file specified" message when trying to get my Epson RX700 printer/scanner to work with Vista. Epson came close in recognizing that I needed a usbscan.sys file and told me that I needed to get it from Microsoft. Right. Microsoft said I'd have to talk to Dell, who, after a good hour and moving up to a supervisor level, said that I had a compatibility problem, that usbscan.sys wasn't compatible with Vista, etc. In short, not their problem. Then I found usbscan.sys in one of the Windows subfolders. After reading RBBrittain's message, I took a look at C:\Windows\inf\setupapi.dev.log. There I learned that my driver installer was looking for usbscan.sys in a different Windows subfolder, and I copied it there. Other than having to figure out how to get "permission" to do the copying, everything worked great, and the scanner is now functional. For anybody with the same problem, I would suggest opening C:\Windows\inf\setupapi.dev.log. Then go to the bottom of the log file and search upward for the phrase "cannot find the file specified." A few lines above that you should see "SourceFile - [usbscan.sys]", and just above that "SourcePath - [-Path-]", where -Path- will be the path to the folder that is being searched for the usbscan.sys file. Then search your C: drive to find usbscan.sys file and copy it to that folder. Then run your driver installer and pray. Signatureblazinbear82 I have the same problem with my Epson CX7400, or more specifically with the Epson Scan software. I copied the usbscan.sys file from another computer I own, and put it on my Vista computer, but I cannot copy it into the folder that (C:/windows/system32/driverstore/.....etc.) Windows won't let me do it even when I run Windows Explorer as an administrator. -From previous post: "Other than having to figure out how to get "permission" to do the copying, everything worked great, and the scanner is now functional. "- How do you get permission to do the copying of the usbscan.sys file into the proper folder? Thanks for any help. I realize this thread is several months old but it's the closest one I could find to addressing my situation. Signaturepakman5 pakman5;681869 Wrote: > I have the same problem with my Epson CX7400, or more specifically with > the Epson Scan software. [quoted text clipped - 13 lines] > Thanks for any help. I realize this thread is several months old but > it's the closest one I could find to addressing my situation. --- Im not really sure.. I didnt have to do no tampering to get my computer to have permissions to copy the file from here to there. hmmmm theres this program called own that might let you have priviledges to the folder but im not sure i know you can also do something similar under windows- control panel - administrative tools - local security policy-................ and than i dont know but try this go to the folder where you want to paste the copied file and well actually the folder previous. choose the folder you want but dont open it instead right click it and click properties than try to remove the read only. that should enable you to write as well to it and than under the tab security go to permissions and click advance and there should be soemthing that should enable you as the administrator to enable full permissions to the folder please help me on this if it works for you. Signatureblazinbear82 Thanks Blazinbear82. I was able to copy usbscan.sys in the folder, but when I tried to install the Epson Scan software it didn't work. I checked the install log, and apparently it was now looking to install from another folder, so I copied usbscan.sys into that folder. When I tried to install the Espon Scan software again, the usbscan.sys file was missing. I copied it back in that folder again, same thing happended. At this point, I just give up. Epson is marketing its product (here a Epson All In One CX7400)as "Windows Vista compatible" but it's only partially true, you can print, but you can't realistically use the scanner. This seems to be happening for many Epsons scanners, someone should file a class action suit. Signaturepakman5 pakman5;695064 Wrote: > Thanks Blazinbear82. I was able to copy usbscan.sys in the folder, but > when I tried to install the Epson Scan software it didn't work. I [quoted text clipped - 8 lines] > scanner. This seems to be happening for many Epsons scanners, someone > should file a class action suit. Oh i dont think you should be trying to install the software from the installer itself. For example not from the cd installer or the software installer. Instead click the start/window logo and then on search/run type device manager now look for your scanner should be somewhere there. Once you find it right click open properties click the driver tab click update driver click browse my computer now choose where your driver is at by going to let me pick from list of devices click have disk and choose where that driver is at. Now make sure you did the previous steps of getting that usbscan thing and click your driver you should be good to go at least it worked for most of us. Signatureblazinbear82 |
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