Why does my driver dissappear when I shut off my laptop?

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mrnormal - 16 Jan 2008 23:22 GMT

I own a Compac Presario C5020US laptop loaded with Vista Basic. I installed
the driver for my HP Photosmart C3180 all-in-one printer from HP's website
and it wiorked just fine. However, when I turn off my laptop then turn it on
again later, the driver is absent. When I turn the printer on, my laptop
starts loading the driver anew. This takes several minutes. After
installation, the printer works fine. Any suggestions?

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M.R.H.

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Alan Morris [MSFT] - 17 Jan 2008 19:24 GMT

If you are connected wireless to the device HP has a fix for their software
that removes the printer.

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Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

>I own a Compac Presario C5020US laptop loaded with Vista Basic. I installed
> the driver for my HP Photosmart C3180 all-in-one printer from HP's website
[quoted text clipped - 3 lines]
> starts loading the driver anew. This takes several minutes. After
> installation, the printer works fine. Any suggestions?

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mrnormal - 31 Jan 2008 03:16 GMT

Dear Alan, sadly, I am not connected wirelessly. My all-in-one unit is
plugged into one of the USB ports. Any suggestions? MRH

Signature

M.R.H.

> If you are connected wireless to the device HP has a fix for their software
> that removes the printer.
[quoted text clipped - 6 lines]
> > starts loading the driver anew. This takes several minutes. After
> > installation, the printer works fine. Any suggestions?

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Alan Morris [MSFT] - 31 Jan 2008 17:40 GMT

Is the HP CUE Discovery software loaded?

If it is disable it first to see if that is performing the driver removal.

HP has a diagnostics utility they released this month.

Signature

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

> Dear Alan, sadly, I am not connected wirelessly. My all-in-one unit is
> plugged into one of the USB ports. Any suggestions? MRH
[quoted text clipped - 14 lines]
>> > starts loading the driver anew. This takes several minutes. After
>> > installation, the printer works fine. Any suggestions?

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