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Windows Forum / Windows Vista / Printing and Faxing / December 2006HP Printer / Scanner driver availability question
Does anyone know if the following devices will be under Vista: 1. HP Photosmart 7350 inkjet printer 2. HP 5470C / 5490C scanner The 5490C is simply the 5470C with an automatic document feeder replacing the scanner lid. Note, I need full scanner support (e.g. currently HP Precision Scan Pro, or more or less equivalent replacement software), not just minimal TWAIN drivers. The 5470C was HP's top of the line scanner (USB interface) from about 2002. Thanks, Barry Watzman Watzman@neo.rr.com Barry, Hi, I have a HP 7400 series printer-that now- in Vista RTM; has the Vista drivers included on the Vista dvd. woohoo HP sorta quietly gave these to MSFT it looks like; because they definetly weren't in beta builds, at all. Alas, it doesn't list the 7300 series; only 7200;7400; and 7800. And haven't gotten my 4070 scanner to work;yet. For the printer; try installing the 7200 or 7400 series drivers; that may work;till HP releases them;if they do. Jeff > Does anyone know if the following devices will be under Vista: > [quoted text clipped - 10 lines] > Barry Watzman > Watzman@neo.rr.com HP Support would know this.. > Barry, > Hi, [quoted text clipped - 24 lines] >> Barry Watzman >> Watzman@neo.rr.com Hope you have more luck with HP than I did. I contacted them re my 7960 Printer regarding Vista drivers, but they were very uncomittal. > HP Support would know this.. > [quoted text clipped - 26 lines] >>> Barry Watzman >>> Watzman@neo.rr.com I was able to get basic print to work for my Hp photosmart 7960 in Vista RTM. To do this, you have to extract all the installation files into a directory and then right click each .INF file and select Install. There may be one or two that will prompt for a file and you'll have to help it locate the driver (like usbhub.sys for example). After this completes, find the child installation directory that contains the MSI for the 7900 series printer and run it. If all goes well, you'll get a "Installer Drivers" message box and you can watch the progress. Any interim prompt you get about requiring a CD or driver file can be cancelled (be sure to tell Vista not to prompt you again). When all this completes, you should notice the printer in the printer menu. What you won't have are all the extra goodies that you may/may not have used with this printer on XP. Best luck, Stuart. --------------- > Hope you have more luck with HP than I did. I contacted them re my 7960 > Printer regarding Vista drivers, but they were very uncomittal. [quoted text clipped - 28 lines] > >>> Barry Watzman > >>> Watzman@neo.rr.com Good answer there Mike, Duh, Ya think I didn't check; before typing? Might wanna call them yourself and see. As of this yesterday and today btw, HP techs still think it's only beta! If you care for the chat transcript; I'd br more than happy to provide you with it,but here's just a snippet Charlie I can understand, but for this scanner the Vista drivers are not available. Jeff are you guys going to have Vista drivers for it? Charlie Whenever the Vista original version releases then we can get the drivers for the scanners. Jeff it is released charlie Charlie I am sorry Jeff, still beta version running in the market. Charlie The original version not yet released lol Good mvp'in there Mike Jeff > HP Support would know this.. > [quoted text clipped - 26 lines] >>> Barry Watzman >>> Watzman@neo.rr.com Jeff The same problems arose when XP was first released. I have no illusions whatsoever regarding HP's intransigence regarding drivers for their hardware.. > Good answer there Mike, > Duh, [quoted text clipped - 65 lines] >>>> Barry Watzman >>>> Watzman@neo.rr.com Mike, Just a note; I didn't mean to be tooo sarcastic, but I do check on this stuff before I post. That's all Hp has released some drivers,but even their techs don't have a clue;as evidenced by my chat with them. Jeff > Jeff > [quoted text clipped - 71 lines] >>>>> Barry Watzman >>>>> Watzman@neo.rr.com HP is being a real jerk about this. It's not that they are saying "no", it's just that they are not saying, period. I realize that for some models, support is "in the future", and that for other models, it may not yet have been determined if there will be support. But, obviously, for lots of models support is "definite", and for other models it's "definitely planned" (even if it's not yet available). HP needs to make a model-by-model list of Vista Status available, and they absolutely have refused to do so thus far, and it's a real pain in the a.s for those of us who are trying to plan near term migrations to Vista. We don't know, and can't easily find out, what will work, and what won't work and will either have to remain on XP or be replaced. Come on, HP, give us a web page where we can enter a product model number and find out if Vista drivers: -Vista Drivers exist on the Vista RTM DVD -Vista Drivers exist on Windows update or the HP web site -Vista Drivers are planned for future availability (Windows update and/or HP site) -Vista Drivers are not currently planned And, for some devices, we need a description of the level of support (e.g. for scanners and MFP's, there might be a level of support below "full" support, but we need to understand exactly what that is. > HP Support would know this.. > [quoted text clipped - 26 lines] >>> Barry Watzman >>> Watzman@neo.rr.com Barry, I've been round and round with HP; forever it seems. Chk out my ealier post; a response to Mike's comment. HP techs still think it's beta!!! (but they did add a bunch of drivers to RTM-even though your printer isn't one of them;sorry) Jeff > HP is being a real jerk about this. It's not that they are saying "no", > it's just that they are not saying, period. [quoted text clipped - 54 lines] >>>> Barry Watzman >>>> Watzman@neo.rr.com I have a HP Photosmart C6150....I am using the Deskjet 990C drivers built into Vista and it works fine. I was also told the Deskjet 550C drives would work too but I didn't seem them in the builtin Vista printers list. Only thing I can't do is use all the bundled software that comes with the printer. I have to wait until HP releases the Vista software...but at least I can print. Jeff > Does anyone know if the following devices will be under Vista: > [quoted text clipped - 10 lines] > Barry Watzman > Watzman@neo.rr.com |
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