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Windows Forum / Windows Vista / Printing and Faxing / March 2008Vista Ultimate print spooler printing too many pages. counts by 3
Hi, all. Right now we have a HP L7650 all in one printer( this is our second printer in a month trying to find one that works with vista, the last was certified for vista and had the same problems. we had a G85 on xp, and it worked excellent until we bought this vista PC. it would not print correctly and was told we needed a vista compatable/certified printer. and now: the problem we are having is with a new hp pc with vista ultimate factory installed. the printer installs with out a problem and the properties look great. the problem is when we tell it to print 1 page the print Q shows 3/1 printing. when we ask for 5 pages it shows 5/5 then 15/5 all the way up to 75 at last count and as high as 176/5. so we have to count each page that we want to print./ 25 pages we count 25 sheets out. and when we are printing 100 sheets or more it is unbearable to count 100+ sheets. On our First printing we asked it to print 25 sheets and walked away, it printed the whole stack. "250 sheet capacity". ( that is when we found out there was a problem.) we do a lot of printing for churches and ministries so this is a critical issue with us. > we had a G85 on xp, Do you now have a new printer or is it still the G85? Hang on for some other help since I've seen your problem referred to with a solution but I can't remember where or what it is. Note that HP do not have a VISTA driver for the G85 according to their website but point you to this document: http://h10025.www1.hp.com/ewfrf/wc/document? docname=c00808543&lc=en&cc=us&product=60399&dlc=en&lang=en If you need the scanning and faxing you may be well advised to buy a new All-in-one that definitely has a full driver and software set. Actually now we have a HP officejet Pro L 7650 all in one and the symptoms we are experiencing brought us up to a level 3 hp fix from their tech support. and did not work. they basically gave up and said it is a microsoft spooler issue. (which since it tallies up how many pages you requested it to print makes sense. "as it prints just as much paper as you have loaded in the tray. no matter what you have told it to print." > > > we had a G85 on xp, [quoted text clipped - 12 lines] > If you need the scanning and faxing you may be well advised to buy a > new All-in-one that definitely has a full driver and software set. > they basically gave up and said it is a microsoft > spooler issue. I'll keeep looking for the message here, probably from Alan Morris, which deals with printing multiple copies when set to one copy, which might relate to your slightly different problem. You could try three things: (A) Check that the printer is marked as Default printer (B) Look at the following in case you can see that in the Properties setting the printer has been set in some odd way. This is from the manual for the printer you now have: To change default settings for all future jobs (Windows) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. 3. Change the settings that you want, and then click OK. (C) see if your printer has, like my HP printers (LJ and PS) a setting to not use spool but to print directly to the printer. This should demonstrate whether it is a MS problem or a HP problem! Meanwhile I hope that Alan Morris who has a special link with HP will spot your problem. I've forwarded the information to the HP test team here. I don't know if they have this device since there is not an inbox driver. What Print Process does the device use, this data is on the Advanced Tab of printer properties. Since you have Ultimate, launch printmanagement.msc to perform all your administrative tasks. Don't use the printers folder.  SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. >> they basically gave up and said it is a microsoft >> spooler issue. [quoted text clipped - 30 lines] > Meanwhile I hope that Alan Morris who has a special link with HP will > spot your problem. > I've forwarded the information to the HP test team here. I don't know if > they have this device since there is not an inbox driver. They ought to be able to get one from HP <gdr> But thanks for following up. > What Print Process does the device use, this data is on the Advanced Tab of > printer properties. This is not my printer or problem but that of OneTechForGOD <arroyowolf@hotmail.com> so hopefully he will spot your questions. Are you referring to PCL 5 or PCL6 which I see came up with the failure to print multiple copies -- the opposite of the OP's problem! Do you agree that bypassing Print Spooler should show whether HP was right in blaming it on the spooler? Printing direct still uses the spooler service is some regard. When printing direct, we eliminate GDI and EMF (enhanced meta file) as the problem during rendering to send Printer Description Language (PDL) data directly to the device without first writing to the disk. Printing direct can also circumvent some Antivirus applications that interfere when generating driver temp files and spl files. The Print Processor (getting it correct this time) handles page counts, booklet, and N-UP options. I'm curious if changing the print processor to Winprint corrects the issue. So if the poster returns, please change the print proc to winprint and try the repro. I'm not too worried about HP blaming MS. It's the support group and they generally still don't have a clue about the Vista driver head to toe duplex issue on 20+ models. The HP developer here did send the info to the deskjet division. I did not see any page count issues for the inbox drivers (nor any third party drivers) in Vista RTM or Vista SP1. So far this is the sole report. http://msdn2.microsoft.com/en-us/library/ms535719.aspx Windows GDI Print Processor The spooler monitors the current print jobs and the target printer to determine an appropriate time to print a job. Once the spooler determines that a job should be printed, it calls the print processor. The print processor is a DLL that reads EMF records and uses the graphics engine to convert them into DDI calls. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. >> I've forwarded the information to the HP test team here. I don't know if >> they have this device since there is not an inbox driver. [quoted text clipped - 19 lines] > in > blaming it on the spooler? HP has not seen the endless print job. They are aware of the page count issue. What application is their question. Subject: RE: Vista Ultimate print spooler printing too many pages. counts by 3 Here's what I know: This seems like two issues are being lumped together as one: inaccurate spooler page count and print job being multiplied unexpectedly. I've never seen the driver multiplying the actual printouts. It would be interesting to see what app they use. But the spooler page count has been an issue for a long time. I believe all Mombi drivers with preanalysis has the same issue of displaying more pages than it's printing. ... has been looking into a fix but it is not possible to fix without a major change in the architecture. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Printing direct still uses the spooler service is some regard. When > printing direct, we eliminate GDI and EMF (enhanced meta file) as the [quoted text clipped - 49 lines] >> right in >> blaming it on the spooler? I really appreciate the information in your two messages. I hope the OP comes back into this thread but he has started another on and I'll check that and chastise him appropriately <g> I wish I understood as much as you do about the innard workings of these things but I appreciate the information and have flagged and printed the information. In case it helps you find the other post he made here is part of your post in it. Unfortunately using an OLR I can't give you a link that will work for you. ------------------------------------------------------------------- From: "Alan Morris [MSFT]" <alanmo@online.microsoft.com> Subject: Re: vista print spooler and page count errors. Date: Wed, 26 Mar 2008 15:19:54 -0700 Newsgroups: microsoft.public.windows.vista.print_fax_scan try one of the HP OfficeJet drivers that is included in Vista. If you can print a legible test page attempt the multiple page document printing using this driver. Run Add Printer , Local Printer, Select the same port as the other device, compatible driver, ... Finish -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Hi all, we have an HP officeJet Pro L7650 all in one. with an odd problem. > when you go to print a document or what ever; the print spooler takes over > as naturally it should, but that is where the problem lies; > when it is told 1 page it lists and tries to print 3 pages. 3/1. > when told to print 5 pages it will count up to as much as 75/5 and as high > as 176 pages. on our first print loaded the tray full (250 sheets) and > told > it to print 25 sheets. it printed the full tray and then said paper was > out. ------------------------------------------------------------- |
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