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Windows Forum / Windows Vista / Printing and Faxing / March 2008Unexpected error when faxing
After composing a fax ... just a cover page with no additional items, I entered a fax number in the correct format +1 (nnn) nnn-nnnn. After pressing send I receive an unexpected error. Of course the fax doesn't get sent. By the way - scanning seems to work ok. Is there an update for this application Is there a way to reinstall the windows fax and scan software or to run a detect and repair. Thanks Is there a way that you could provide more precise steps to repro this error? Is there a way you could provide precise error messages? Is there a way you could convince us that your fax modem should work with WFS, or ever has?  SignatureRuss Valentine [MVP-Outlook] > After composing a fax ... just a cover page with no additional items, I > entered a fax number in the correct format +1 (nnn) nnn-nnnn. After [quoted text clipped - 9 lines] > > Thanks Hi Russ, Thanks for attempting to help... The modem is connected to phone line which I'm sure gets a dial tone. No other devices are on the same phone line (no phones or ans. mach, dsl lines etc). Sequence 1. start the software 2. click "new fax" (bottom left) and choose generic cover page from dropdown 3. fill in the phone number in this exact format +1 (555) 555-1212 4. Enter some text into the subject & fax body 5. hit send "< ...> "are placed around the phone # & the window disappears giving one the (false) hope that the fax is being prepared for transmission 6. I check the outbound queue - the fax appears as an entry - formatting looks good 7. After a short period a window opens which says "An unexpected error occurred" (I'll get you the exact wording) There is no further information regarding the error. I don't know if I should expect something out of the speakers.... but I get nothing - volume is set to audible leve .. I play music on the machine so that works.... The modem is inside my Lenovo Thinkpad x61 tablet pc You are correct in that I don't think I ever tried to use the modem for anything so I will try to "test it" [any suggestions in how to do that .... i figured the testing would be to a...... send a fax ;-) ] and I'll report back on that. Thank you for your help. I guess where you're headed is if the modem is not working the natural conclusion is that is what's generating the unexpected error.. which seems reasonable. I'll also check the driver version... etc. to ensure that's all reasonable. Thanks > Is there a way that you could provide more precise steps to repro this > error? Is there a way you could provide precise error messages? Is there a [quoted text clipped - 13 lines] > > > > Thanks Seems to me that you should start by verifying that your fax modem is on the VHCL list. You should also provide the steps used and the outcome of configuring your fax account. SignatureRuss Valentine [MVP-Outlook] > Hi Russ, Thanks for attempting to help... > [quoted text clipped - 62 lines] >> > >> > Thanks Silicon City You cannot enter the fax number as you have described. After you have checked that your fax modem is compatible, try it this way. Open WFS New fax - top left pick cover page required click on 5th icon from left (in new fax popup) enter all the information that's required here, eg: Name pick country code (you can uncheck this if it's a local fax) enter number then complete your subject line and message. I believe that it will work then. Signatureregards CL ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' > Hi Russ, Thanks for attempting to help... > [quoted text clipped - 52 lines] > > > > > > Thanks Not the problem. Canonical format is perfectly acceptable and in fact preferred for entering a fax number in the To: field. Works fine here. SignatureRuss Valentine [MVP-Outlook] > Silicon City > [quoted text clipped - 84 lines] >> > > >> > > Thanks Russ Thank you for that info, I stand corrected. Signatureregards CL > Not the problem. Canonical format is perfectly acceptable and in fact > preferred for entering a fax number in the To: field. Works fine here. [quoted text clipped - 87 lines] > >> > > > >> > > Thanks Working now. I looked again at the fax settings and noticed a modem named "Standard Modem". I failed to recognize there was also a modem named "Thinkpad Modem". Once I set the WFS to "Thinkpad Modem" everything worked fine. I have no idea where the "Standard Modem" came from - maybe a cell phone or something.. The formatting of the phone number is a bit of a problem b/c when I put the +1 (xxx) xxx-xxxx the phone company balks . If I remove the + WFS generates an error window that says the phone # isn't in the correct format. If I click OK it sends the fax and seems to work ok. So Vista IS now faxing. Thanks everyone for your help. > Russ > [quoted text clipped - 91 lines] > > >> > > > > >> > > Thanks You need to be paying attention to your dialing rules, then, and make sure they conform to what is required in your area code. The country code is required if you need to invoke dialing rules for faxing: http://support.microsoft.com/?id=318575 SignatureRuss Valentine [MVP-Outlook] > Working now. > [quoted text clipped - 128 lines] >> > >> > > >> > >> > > Thanks |
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