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Windows Forum / Windows Vista / Printing and Faxing / May 2008Vista Windows Fax and Scan fatal Error
If I try to fax using Windows fax and scan in Vista I get a fatal error when it tries to send the fax but RKS fax sends fine with no errors, my modem is a motorola SM56 with latest driver. I tried uninstalling WFS and reinstalling with no success. Thanks. Did you verify that you modem is on the VHCL? What messages did you receive when you configured your Fax Account? How many other fax programs do you have installed? WFS should be the only one installed if it's going to work.  SignatureRuss Valentine [MVP-Outlook] > If I try to fax using Windows fax and scan in Vista I get a fatal > error when it tries to send the fax but RKS fax sends fine with no > errors, my modem is a motorola SM56 with latest driver. I tried > uninstalling WFS and reinstalling with no success. Thanks. >Did you verify that you modem is on the VHCL? What messages did you receive >when you configured your Fax Account? >How many other fax programs do you have installed? WFS should be the only >one installed if it's going to work.\ Did you verify that you modem is on the VHCL? Motorola is on the VHCL. What messages did you receive when you configured your Fax Account? Account created ok or something to that effect. How many other fax programs do you have installed? None Then what's RKS? How does your modem appear in the Fax Account? It does not matter if the manufacturer is on the VHCL. The specific modem must be as well. Your error message suggests an incompatible modem or a conflicting TAPI application. Beyond that, you'll need to contact PSS for help. You'll qualify if your specific modem is on the VHCL. SignatureRuss Valentine [MVP-Outlook] > >>Did you verify that you modem is on the VHCL? What messages did you [quoted text clipped - 11 lines] > How many other fax programs do you have installed? > None >Then what's RKS? How does your modem appear in the Fax Account? >It does not matter if the manufacturer is on the VHCL. The specific modem >must be as well. Your error message suggests an incompatible modem or a >conflicting TAPI application. Beyond that, you'll need to contact PSS for >help. You'll qualify if your specific modem is on the VHCL. Modem is Motorola SM56 Data fax modem and it qualifies. RKS Fax was another fax app I tried and removed. PSS? Product Service and Support. Even installing another TAPI based fax application can prevent WFS from working. Uninstalling it won't necessarily remove the settings it wrote to the modem. SignatureRuss Valentine [MVP-Outlook] > >>Then what's RKS? How does your modem appear in the Fax Account? [quoted text clipped - 6 lines] > RKS Fax was another fax app I tried and removed. > PSS? I'm having a very similar problem sending faxes using Vista 32-bit Ultimate Windows Fax and Scan. I have a Zoom 4300A Bluetooth Modem which is Class 1 fax and have checked the Zoom Technologies Web site where it says it is Vista compatible. (I was unable to find on the Microsoft VHCL) The modem is detected by Vista and it sees it as a fax and I can dial out etc. When I try to send a fax it dials the number, tries to connect, the answering fax machine starts handshaking, and then I get "An unknown error has occurred". I purchased the Zoom modem after the same error happened which my U.S. Robotics Win INT modem. I was previously able to send faxes with no problems on Windows XP. I have wiped my machine and tried a fresh install of Vista, ensuring all drivers are the most up to date but still no joy...Any suggestions? Charlie Love > Product Service and Support. Even installing another TAPI based fax > application can prevent WFS from working. Uninstalling it won't necessarily [quoted text clipped - 9 lines] > > RKS Fax was another fax app I tried and removed. > > PSS? |
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