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Windows Forum / Windows Vista / Printing and Faxing / April 2008HP & Microsoft won't give me my printer driver!!
My OEM version of Vista doesn't have the driver for my HP printer. HP says the driver should be in Vista, and won't give me the driver. Microsoft says they don't support OEM Vista, so I can't get the driver from them. How ridiculous is that? Can anyone recommend a solution for me? Thanks, Rob What is the model and model number of your HP printer?  SignatureCarey Frisch Microsoft MVP Windows Desktop Experience - Windows System & Performance --------------------------------------------------------------- My OEM version of Vista doesn't have the driver for my HP printer. HP says the driver should be in Vista, and won't give me the driver. Microsoft says they don't support OEM Vista, so I can't get the driver from them. How ridiculous is that? Can anyone recommend a solution for me? Thanks, Rob It's an HP Deskjet 6540. Vista actually recognizes it correctly, but won't install the drivers. > What is the model and model number of your HP printer? > [quoted text clipped - 7 lines] > Thanks, > Rob Open your Control Panel and click on the "Add Hardware" icon. The "Add Hardware Wizard" will appear. 1. Click on Next and place a dot next to "Yes, I have already connected the hardware". 2. Click Next and scroll all the way down to "Add a new hardware device". 3. Click once to highlight it and click Next. 4. Place a dot next to "Install the hardware that I manually select from a list (Advanced)". 5. Click Next and scroll down to "Printers", click once to highlight and click Next. 6. Place a dot next to "Use the following port" and click Next. 7. In the "Install Printer Software Screen", on the left side scroll down to "HP" and click once to highlight, then in the right-side scroll down to "HP DeskJet 6500 Series", click on it to highlight, then click Next to install the software. SignatureCarey Frisch Microsoft MVP Windows Desktop Experience - Windows System & Performance --------------------------------------------------------------- It's an HP Deskjet 6540. Vista actually recognizes it correctly, but won't install the drivers. "Carey Frisch [MVP]" wrote: > What is the model and model number of your HP printer? Unfortunately, this didn't work. In the Install Printer Software Screen, there are only a couple of Deskjet models listed, and the 6540 is not one of them. However, given the info I got earlier in this thread, I clicked on the "have disk" button and pointed the installer to the .inf file in the HP printers folder in the Windows folder. Now the "Deskjet 6500 series" is (like many other HP printers) shown in the Install Printer Software Screen. Sadly, however, when I double-clicked on it, I got this error message: "Printer driver was not installed. Unable to find a core driver package that is required by the printer driver package." Is it possible that the "core driver package" is not in my OEM version of Vista? Thanks, Rob > Open your Control Panel and click on the "Add Hardware" icon. > The "Add Hardware Wizard" will appear. [quoted text clipped - 15 lines] > > > What is the model and model number of your HP printer? Who supplied the OEM version of Vista? Was it Pre-installed? If so, you will likely need to contact the OEM for the computer directly. Actually this is an old issue that has occurred over several windows versions. For instance, at one time a popular OEM mfr only included drivers for it's own branded devices. In most cases, this was considered a violation of the license agreement, unless the OEM was a very high volume mfr. Then the rules went out the window. > My OEM version of Vista doesn't have the driver for my HP printer. HP says > the driver should be in Vista, and won't give me the driver. Microsoft says [quoted text clipped - 5 lines] > Thanks, > Rob All the print driver files should reside under \windows\system32\driverstore\filerepository all the prn??001.inf_######## contain the inf and the dlls required 01/19/2008 02:41 AM <DIR> prnao001.inf_e323fc2d 01/19/2008 02:41 AM <DIR> prnbr001.inf_d6fed16b 01/19/2008 02:41 AM <DIR> prnca001.inf_c4b22fbd 01/19/2008 02:41 AM <DIR> prnci001.inf_2d8ec5b5 01/19/2008 02:41 AM <DIR> prndc001.inf_ab71723c 01/19/2008 02:41 AM <DIR> prndl001.inf_21699af3 01/19/2008 02:41 AM <DIR> prnep001.inf_226002f0 01/19/2008 02:41 AM <DIR> prnfu001.inf_3071fdac 01/19/2008 02:41 AM <DIR> prnfx001.inf_57c4b5e9 01/19/2008 02:41 AM <DIR> prnge001.inf_2b40eebd 01/19/2008 02:41 AM <DIR> prngt001.inf_efde87ee 02/16/2008 03:59 PM <DIR> prnhp001.inf_2db1d33e SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > My OEM version of Vista doesn't have the driver for my HP printer. HP says > the driver should be in Vista, and won't give me the driver. Microsoft [quoted text clipped - 6 lines] > Thanks, > Rob Thanks Alan. I opened up the prnhp001 folder, then the .inf file and did a search for 6540, since my printer is a HP Deskjet 6540. I found the following entries: HPF6540T.GPD.ICM_LH_PHASE5,HPDeskjet_6500818D,HP_Deskjet_6500_Series ; Hardware ID [HPF6540T.GPD.ICM_LH_PHASE5] CopyFiles=HELP_LH,HPC_COMMON_LH,HP_PRNPROC,HP_ICC,@HPZ3RLHN.DLL,@HPZ3ALHN.DLL,@HPZSSLHN.DLL,@HPF6540T.GPD,@HPZ3CLHN.INI,@HPZSMLHN.GPD,@HPZ3MLHN.GPD,@HPF6540T.XML,@HPZSCLHN.DTD,@HPFRES50.DLL,@HPFIME50.DLL,@HPFIGLHN.DLL,@HPZPRLHN.DLL,HP_LANGMON DataFile=HPF6540T.GPD LanguageMonitor="PCL hpz3llhn,hpz3llhn.dll" PrintProcessor="hpzpplhn,hpzpplhn.dll" CoreDriverSections="{D20EA372-DD35-4950-9ED8-A6335AFE79F0},UNIDRV.OEM,UNIDRV_DATA" Do you know how to get Vista to install these drivers? Thanks, Rob > All the print driver files should reside under > [quoted text clipped - 25 lines] > > Thanks, > > Rob you need to install SP1. There was an issue in the core OS setup functions where a file did not get regenerated properly after the manufacture deletes it in their setup program as Microsoft recommended in XP. Here's the QFE link for RTM Vista . >>>> Error message when you try to install a new hardware device in Windows >>>> Vista: "Windows encountered a problem installing the driver software >>>> for >>>> your device" http://support.microsoft.com/kb/937187 SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Thanks Alan. I opened up the prnhp001 folder, then the .inf file and did a > search for 6540, since my printer is a HP Deskjet 6540. I found the [quoted text clipped - 45 lines] >> > Thanks, >> > Rob Well well well... I just installed the latest updates for Vista and it then installed the drivers for my printer. I don't know if I installed SP1 or not, but whatever, it works. Thanks, Rob > you need to install SP1. There was an issue in the core OS setup functions > where a file did not get regenerated properly after the manufacture deletes [quoted text clipped - 59 lines] > >> > Thanks, > >> > Rob yippeee SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Well well well... I just installed the latest updates for Vista and it > then [quoted text clipped - 75 lines] >> >> > Thanks, >> >> > Rob |
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