 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Windows Forum / Windows Vista / Printing and Faxing / May 2008Print Spooler crashed
When installing a printer - at various stages of the process, the installation will fail. Two messages appear: 1) Unable to install printer. Operation could not be completed (error 0x000006be) 2) Spooler subsystem app stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available. This computer is running Windows Vista. This issue occurs with SP1 as well. This computer has been re-imaged several times and the issue is still there. Any ideas will be helpful. Thanks, Kamaldip What Vista specific print driver are you attempting to install? Most likely the issue is the print driver. Check the vendor website for updated Vista drivers.  SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > When installing a printer - at various stages of the process, the > installation will fail. Two messages appear: [quoted text clipped - 15 lines] > > Kamaldip Alan, I have seen your posts on printing issues. As a last attempt, maybe you can help me. I have been trying to trouble shoot the spooler problem for more than a month and have spent countless hours on multiple call backs from MS tech support. Still no solution. The print spooler is unstable and crashes multiple times. In addition, each time I attempt to install my Cannon S820 printer, the installation hangs because the spooler has crashed. This Vista Ultimate install was an upgrade from XP and there have been no hardware changes. Canon says the most up-to-date driver is included with Vista. Everything worked fine unsder XP. I also have a problem with DVD Maker not being able to recognize my DVD drive, but that's another issue. I am at the point where I want my money back on Vista. I had a stable machine with XP, but only frustration with Vista. Is there anyone at Microsoft that can actually help me fix these problems? Jim > What Vista specific print driver are you attempting to install? Most likely > the issue is the print driver. [quoted text clipped - 20 lines] > > > > Kamaldip I only use drivers that ship with the OS. There's a number of reason for this but the biggest one is the fact that I know the various printer manufacturer drivers test groups and I can take any issue directly to them. The other reason is I don't actually have the physical devices so most of the printers I add are manual installations to loopback ports. I suspect that there is something that was carried forward from the XP install that is causing the spooler service failure. If the XP Canon driver has an uninstall utility, I would attempt to run that as administrator to remove any software that may be lingering around. What print components are currently installed on you machine? I'm mainly interested in the registry information under these keys HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors Most likely there are Windows Error Report (WER) crash dump files that contain information on the failing module, be sure to send those if you are connected to the internet (not dial-up or it will take a while). SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Alan, > [quoted text clipped - 49 lines] >> > >> > Kamaldip It is the hpzpnp.dll, search for that file and delete it. It usually comes along with older HP drivers and Vista really hates it! Post Originated from http://www.VistaForums.com Vista Support Forums |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.