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Windows Forum / Windows Vista / Printing and Faxing / March 2008Bug in HP OfficeJet d145 in Vista RTM
After a week of horror (seperate story...) I was able to upgrade my computer to Vista RTM. There is a bug in the HP Office Jet D series printers. When printing in landscape, the printer just spits out empty pages. Printing in portrait seems to work. Best regards, Yuval Is this one of the inbox drivers or is this a driver downloaded from HP?  SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. > After a week of horror (seperate story...) I was able to upgrade my > computer [quoted text clipped - 7 lines] > Best regards, > Yuval Hi! This is the "inbox" driver. I was not able to find any driver from HP. Yuval > Is this one of the inbox drivers or is this a driver downloaded from HP? > [quoted text clipped - 9 lines] > > Best regards, > > Yuval HP was unable to repro this issue. All applications print blank page on landscape (I assume HP used Letter size page) ? From: Wenzhong (Hewlett-Packard) Sent: Thursday, January 18, 2007 10:49 AM To: Alan Morris Subject: RE: Bug in HP OfficeJet d145 in Vista RTM Alan, Our test lab could not repro this issue. They printed landscape on to OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special app or not inbox driver or something we have to know to repro? Thanks. Wenzhong SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. > After a week of horror (seperate story...) I was able to upgrade my > computer [quoted text clipped - 7 lines] > Best regards, > Yuval Hi! It happens every time to me from both Outlook and Access. If you would like I can send you the output of Office System Information application so you can see my exact setup. Thanks, Yuval > HP was unable to repro this issue. All applications print blank page on > landscape (I assume HP used Letter size page) ? [quoted text clipped - 28 lines] > > Best regards, > > Yuval System info is not going to have anything useful for HP. I assume the device is attached with USB. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. > Hi! > [quoted text clipped - 39 lines] >> > Best regards, >> > Yuval Yes, it is attached to USB What kind of information will help your (or HP) to diagnose the problem? Yuval > System info is not going to have anything useful for HP. I assume the > device is attached with USB. [quoted text clipped - 42 lines] > >> > Best regards, > >> > Yuval HP did not get the problem to repro using Wordpad. Does it work for you using wordpad. Are you using Letter size paper or some other size? SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. > Yes, it is attached to USB > [quoted text clipped - 53 lines] >> >> > Best regards, >> >> > Yuval Hi! Wordpad worked fine! it printing in landscape ok. I am printing on A4 size paper The problem does happend from Word 2007 and Access 2007 I hope that this will help to repro the problem. Also if you have contact with HP, ask them if they intend to release the full package (including faxing and scanning) for the d series for Windows Vista. Thanks, Yuval > HP did not get the problem to repro using Wordpad. Does it work for you > using wordpad. Are you using Letter size paper or some other size? [quoted text clipped - 56 lines] > >> >> > Best regards, > >> >> > Yuval I am getting the same problem printing from Office 2007 programs! Signaturedscottsb@aol.com I know this thread's been quiet for a while, but thought I'd just add my own experience... I've an HP Officejet d155xi which I've been using happily with XP for a few years. I've recently bought a new laptop with Windows Vista Ultimate installed and have been extremely disappointed by the major problems using it with this printer. o No Scanning. Okay that's half the functionality of the device gone. I understand I could do some sort of basic scanning if I connected the printer using USB, but I don't, I use the network as I want to share the device and be able to use it when connected with wireless. o No duplex printing. The printer options have an option to specify the printer is capable of duplex printing, but enabling it doesn't seem to work. When I go to print a document I still only have the option for 'manual duplexing'. o No paper tray selection. The printer has 2 printer trays - a standard small one (the upper one) and a larger (lower) one. I fill the large one with A4 paper and use the upper with smaller A5 or photo paper which worked well. However with Vista although I can specify which paper tray to use, the printer always uses the upper one. I've now filled the upper tray with A4 paper so I can use it, but it's another chunk of functionality lost. o And the final nail in the coffin - I've also found the bug which prevents printing in landscape mode. It's occasionally worked on simple documents, but most of the time the printer just throws out lots of blank pages and has to be stopped with the 'Cancel' button. It strikes me that noone can have tested the driver properly and for someone with the right skills these could be fixed. I know things move on and don't expect everything to be perfect with Vista, but this seems a major mess-up by HP. Their web site recommends upgrading to a newer printer. Throwing the old working one away isn't very environmentally friendly though, and when I do upgrade HP won't be high on the list. Signatureswlawson After reading your posting and others related to HP printers and Windows and after spending more than 8 hours with HP technicians, I got the impression that there is something "fishy" about Windows Vista and the drivers on the HP printers. It might be even a case of false advertisement. The printers I bought (and returned) carried the logo "Vista Certified" (new models Photosmart C4385 and C4280) and because this logo they should work well (at least) with Vista. But they do not ! There is a HP website that states that the Scan Button on HP printers (the website does not specify if all the HP printers or some)does not work because of driver incompatibility. Then, the printers are not "Vista Certified" and we might have a case of false advertisement to say the least ! And the HP technical support gave me an impression they do not know what they are doing! Or that they pretend that they do not know.They did not know about this HP website! They were trying to help me (for hours and hours) to make the Scan button to work with Vista and the HP website states that it does not !!! The website is: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00809848 &dlc=en&printable=no&encodeUrl=true& any thoughts ? thank you JP > I know this thread's been quiet for a while, but thought I'd just add my > own experience... [quoted text clipped - 35 lines] > very environmentally friendly though, and when I do upgrade HP won't be > high on the list. Has anyone found a fix for this? I have Vista Ultimate, Office 2007, and an HP Officejet d145. Scanning works fine. Faxing works fine. When I try to print from Office (primarily Word, but it does it in Outlook and Excel too. I rarely print from any other office app), sometimes it prints, sometimes it doesn't, sometimes it prints the top half of the page, then a fuzzy line and then nothing on the bottom half. I spent the better part of a week going back and forth with HP, loaded their "latest" driver (which turns out to be the same one I already had), and trying all kinds of "troubleshooting" some of which could not possibly have had anything to do with the printer (including unplugging my speakers and USB external drive, and reseting some Internet Explorer settings). I reinstalled office, rebooted dozens of times, and finally decided that HP has no clue what's going on. I have used this printer for several years with XP, and NEVER had any problems with it. I can print test pages till I run out of paper, they proclaim that everything is fine. SOMETIMES, other programs will print (Adobe Acrobat for one), but not always. OCCASIONALLY, rebooting will cause the printer to work fine for several print jobs, then back to the "hit and miss" method. This is VERY frustrating. Is it a Vista issue (that seems likely, because I was using all the other software - Office 07, Acrobat, etc... all along... VISTA is the ONLY common factor)? Signaturesooner_1 I just found something else that doesn't work with Vista and my d155Xi. Print quality - changing it from Normal to Best or Draft. The printer loads a sheet of paper and makes some promising noises, but nothing is printed and the print job completes with nothing on the paper. Signatureswlawson I have a HP d145 that work perfectly, via a wireless printer hub, from a desktop running Windows XP. I have another machine running Vista and when I try to print anything remotely complex or that includes landscape orientation, the printer prints a fragment of the document, hesitates and then spits out countless blank sheets until the print task is cancelled. I have contacted HP support who provided some simple resets and which made no difference, and then they went on to do what techies do so often which is blame the hardware! If it was the hardware, then why does the other machine still work normally? Also, I have noticed that black type has shadows of other colours where previously black was black only. Vista Service Pack 1 hasn't helped either. > I just found something else that doesn't work with Vista and my d155Xi. > > Print quality - changing it from Normal to Best or Draft. The printer > loads a sheet of paper and makes some promising noises, but nothing is > printed and the print job completes with nothing on the paper. > I have noticed that black type has shadows of > other colours where previously black was black only. That sounds pretty typical of the need to realign the print heads since even black uses colored inks on some printers. Check the Maintenance TAB in properties. > Vista Service Pack 1 hasn't helped either. Remove it until it's debugged by the world around us! Realigning the heads would be the obvious thing to do. So I did, but there is still a shadow when printing using the Vista machine, but not when using the XP machine. Furether evidence that this is a driver problem, to my mind. > > > I have noticed that black type has shadows of [quoted text clipped - 7 lines] > > Remove it until it's debugged by the world around us! > Further evidence that this is a driver problem, to my mind. This is one of the machines that uses the Out of the Box driver in VISTA and no sign of a specific one from HP to download. You mentioned earlier that this is network connected -- try using USB cable ? Also it might be worth trying the XP software/driver but installing it using Compatibility mode and Run as Administrator -- shout if you need directions -- but if you do this remember not to have the USB cable connected or the network connection on and that you must remove all traces of the AIO that may be in say the Printers Folder as well as any HP software for it that is in Remove Programs. What version of VISTA is it BTW? |
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