Default printer disappears in Word

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lozan365 - 17 Jun 2008 17:29 GMT

Every time I open Word the default printer has "disappeared". I get an error
message saying the printer has not responded and asking whether I want to
wait. This makes printing very, very difficult. Does anyone have a solution.

I am using Vista Home edition, Office 2003 and the printer is an Epson D78.
I have installed the new driver for the D78 and Vista. I have uninstalled and
re-installed Word and the printer, but all to no avail.

Everything worked fine until about 3 days ago.

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lozan365

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Cari (MS-MVP) - 17 Jun 2008 22:19 GMT

Did you try a System Restore to four days ago?

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Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

> Every time I open Word the default printer has "disappeared". I get an
> error
[quoted text clipped - 9 lines]
>
> Everything worked fine until about 3 days ago.

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lozan365 - 18 Jun 2008 07:53 GMT

Yes, I have tried a System Restore, but it makes no difference.

It is only in Word that the default printer disappers. For example, it is
still there in Excel even when it has disappeared in Word.

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lozan365

> Did you try a System Restore to four days ago?
> > Every time I open Word the default printer has "disappeared". I get an
[quoted text clipped - 10 lines]
> >
> > Everything worked fine until about 3 days ago.

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Cari (MS-MVP) - 19 Jun 2008 00:31 GMT

Ask in the Word newsgroups/forums... the Word gurus there may be able to
assist.

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Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

> Yes, I have tried a System Restore, but it makes no difference.
>
[quoted text clipped - 17 lines]
>> >
>> > Everything worked fine until about 3 days ago.

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lozan365 - 19 Jun 2008 08:05 GMT

Thanks for the tip. I'll try the Word forum.

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lozan365

> Ask in the Word newsgroups/forums... the Word gurus there may be able to
> assist.
[quoted text clipped - 19 lines]
> >> >
> >> > Everything worked fine until about 3 days ago.

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CNP - 27 Jun 2008 16:49 GMT

> Thanks for the tip. I'll try the Word forum.
>
[quoted text clipped - 21 lines]
> > >> >
> > >> > Everything worked fine until about 3 days ago.

We use Windoes XP, but the issue is the same.

You might want to try this. Close Word. Then show hidden files and folders
in Windows... Locate the hidden file "Normal.dot" by either searching for it
or navigate to this directory "C:\Documents and Settings\User\Application
Data\Microsoft\Templates". Delete or rename any instance of Normal.dot. Start
word again and test.

This has worked for us many times before.

Good Luck

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