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Windows Forum / Windows Vista / Printing and Faxing / June 2008Can't delete printer - Access Denied
A friend has a Toshiba laptop running Vista Home. He has a printer that cannot be deleted. When I attempt to delete the printer from Control Panel | Printers I get an "accesss denied" error. The printer had five documents in the queue. I cannot cancel the documents (no error message is given). There are two user accounts on the computer. I have tried to delete the printer from both accounts and get the same error with both. I enabled the Administrator account, logged on as Administrator tried to delete both the documents and the printer. I could not delete the documents (no error message) and I got the same "access denied" error when I tried to delete the printer. How do I delete the printer? Note that I am very new to Vista so I need the answer for dummies.:) Thanks.  Signature.Bill. Since you are not the printer owner and the printers folder is opened in user context, you are getting the proper Access Denied message. If you do not own the print job, you will need to open the printer queue view using Run as administrator. Open the printers folder, right click, select Run as administrator, Open After credential prompts you will be able to delete the scheduled jobs . If there is some 3rd party print monitor tools that reference the job, the spooler will not delete the job until the application decrements the reference counts. Once the jobs are deleted, right click the printer, select Run as administrator, Delete. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. >A friend has a Toshiba laptop running Vista Home. He has a printer that > cannot be deleted. When I attempt to delete the printer from Control [quoted text clipped - 11 lines] > How do I delete the printer? Note that I am very new to Vista so I need > the answer for dummies.:) Thanks. Thanks Alan but when I right click the printer icon there is no Run As Administrtor choice on the context menu. Signature.Bill. is this a local printer or a connection to a shared printer SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. > Thanks Alan but when I right click the printer icon there is no Run As > Administrtor choice on the context menu. > is this a local printer or a connection to a shared printer Good question. It is on a Vista Home system that I do not have easy access to. It is probably a local connection but I cannot be sure. What is the easiest way to tell? I don't know much about Vista and my friend is a typical home user who is also new to Vista. Signature.Bill. > is this a local printer or a connection to a shared printer I have a borrowed Vista Business laptop (which I must return later today). I added both a local printer and a network printer. I right clicked the icon for each printer and neither of them has Run As Administrator on the context menu. I must be missing something. I also do not understand why logging on as a user other than Administrator and using Run As Administrator will let me delete the print jobs and the printer when enabling the Administrator account and logging on as Administrator will not let me delete either the print jobs or the printer. Thanks for your help. I appreciate it. Signature.Bill. Is User account control enabled? Does the admin user have a password set? For the local printer did you just create a fake printer or did you use a device that you plugged into the laptop and the Plug and Play portion of the OS installed the device. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. >> is this a local printer or a connection to a shared printer > [quoted text clipped - 10 lines] > > Thanks for your help. I appreciate it. > Is User account control enabled? Yes. > Does the admin user have a password set? No. > For the local printer did you just create a fake printer or did you > use a device that you plugged into the laptop and the Plug and Play > portion of the OS installed the device. The printer was connected to the PC. I did not do it but I assume that PNP created the printer entry. This happened when the user was trying to connect to install a network printer on an XP Home machine on his home network and could not. He claims that he then connected the printer directly to the Vista PC and that is the printer that cannot be deleted. Signature.Bill. without the Run as administrator menu selection, you have two choices. Start All Programs Accessories Command Prompt, Right Click Run as Administrator (if that's not there then the reason you don't see it for the printer is the same and unrelated to printing) Open Task Manager terminate the explorer.exe process from the elevated command prompt type explorer.exe (this is now the explorer running in elevated privilege) Open the printers folder and delete the printer. If that fails open the printer properties, Security, Advanced, Owner and make the machine\administrator owner of the queue rather than System. now delete get back to me for options 2. SignatureAlan Morris Windows Printing Team Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/?adv=1 This posting is provided "AS IS" with no warranties, and confers no rights. >> Is User account control enabled? > [quoted text clipped - 14 lines] > printer directly to the Vista PC and that is the printer that cannot be > deleted. |
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