Xerox DC 400/350/250 PCL 6 Printer offline

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merf - 18 Jul 2008 07:26 GMT

Hello im having problems on our printer Xerox DC 400/350/250 PCL 6 it
always have a status of "offline" on two laptops having an OS of Vista,
the printer is on Static IP setup. but in most of the computers here
having OS XP there is no problem only on the two notebooks running on
vista. we have a server "server 2003".

Please advise.

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merf

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Alan Morris [MSFT] - 21 Jul 2008 18:35 GMT

So the laptaps are connected to a Server 2003 machine sharing the Xerox
printer correct?

Can the laptops ping the Server 2003 machine when the printers go offline?

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Alan Morris
Windows Printing Team
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> Hello im having problems on our printer Xerox DC 400/350/250 PCL 6 it
> always have a status of "offline" on two laptops having an OS of Vista,
[quoted text clipped - 3 lines]
>
> Please advise.

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merf - 22 Jul 2008 01:25 GMT

Hi alan,

yes, the laptops are connected to the server 2003 but when i started to
check the printer it has its own IP address, i dont know what it means
but i think the printer can stand on its own. i suspect it might be the
driver? its not compatible with vista? the printer is already old and i
cant find the updated driver on the xerox site.

Regards!

'Alan Morris [MSFT Wrote:

> ;3878253']So the laptaps are connected to a Server 2003 machine sharing
> the Xerox
[quoted text clipped - 32 lines]
> >
> > http://forums.techarena.in

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Alan Morris [MSFT] - 23 Jul 2008 00:05 GMT

that's possible. Xerox has some software that will actually hit the printer
before sending a job to the printer shared on the server.

Normally MS disables this feature on the Printer Properties Configuration.
Bi-Directional Setup. If you can disable this on the print server, the
client won't attempt to communicate to with the printer.

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Windows Printing Team
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> Hi alan,
>
[quoted text clipped - 43 lines]
>> >
>> > http://forums.techarena.in

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merf - 23 Jul 2008 07:36 GMT

ok thanks alan! i will let you know if there would be still a problem
after that...dont you think it will affect the other pc who wants to
print also on the printer? i mean after i disable it and the vista
laptops can print how about other computers who has XP will they have
problems?

'Alan Morris [MSFT Wrote:

> ;3881763']that's possible. Xerox has some software that will actually
> hit the printer
[quoted text clipped - 80 lines]
> >
> > http://forums.techarena.in

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merf

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Alan Morris [MSFT] - 23 Jul 2008 17:14 GMT

I doubt it. If the notebooks are running a wireless network this could be
the issue with connectivity.

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Alan Morris
Windows Printing Team
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> ok thanks alan! i will let you know if there would be still a problem
> after that...dont you think it will affect the other pc who wants to
[quoted text clipped - 87 lines]
>> >
>> > http://forums.techarena.in

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