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Windows Forum / Windows Vista / Printing and Faxing / February 2008wab address book won't show up in fax
I have two computers each running Vista Ultimate, but windows fax & scan works differently on each. On one computer, fax & scan opens up the wab (windows address book) and lets me choose a fax number in there, or create a new contact. On the other computer, the address book will not come up at all. I checked to be sure my wab is there in the proper folder (it is in the same floder as it is on the other computer) so what could be happening? I have to manually type in the phone number for each fax I send.  SignatureAmanda B Fax and Scan will use whatever you set as your default Contacts Manager for your OS. SignatureRuss Valentine [MVP-Outlook] >I have two computers each running Vista Ultimate, but windows fax & scan > works differently on each. On one computer, fax & scan opens up the wab [quoted text clipped - 7 lines] > to > manually type in the phone number for each fax I send. Thank you so much for responding. OK, but where (how) do I set something as the default Contacts manager? I am using Windows mail, so I have an address book in the windows contact folder....how do I get fax & scan to find that? SignatureAmanda B > Fax and Scan will use whatever you set as your default Contacts Manager for > your OS. [quoted text clipped - 9 lines] > > to > > manually type in the phone number for each fax I send. I don't remember the exact path in Vista. If you can't find it or if someone else can't tell you, I'll check the next time I'm running Vista--might be a couple of days. SignatureRuss Valentine [MVP-Outlook] > Thank you so much for responding. > OK, but where (how) do I set something as the default Contacts manager? I [quoted text clipped - 19 lines] >> > to >> > manually type in the phone number for each fax I send. Oh thank you, that would be kind. FYI: Another person suggested the path was in Control panel, setting defaults. I did as he said and now Windows Contacts is the default program for WAB. And in choosing defaults for Windows Contacts, I just selected all. Still no address book opens up in Fax & Scan.There is a drop down box in "Contacts" in fax & Scan, but in the dropdown box it only says Outlook, and it tells me there are no addresses in Outlook. It does not show any other address book to search in. I do HAVE Outlook on my computer, it is Outlook 2007, but I can't see how to make an address book in that program. I do not use this program for anything. ALSO, in the file associations area, it lists .pbk files as to be opened by Windows fax & scan. I DO have a PBK on my computer, left from another faxing program, but it does not show up in the drop down box in wfs. That same associations area lists .pab and .wab, and says they both open with windows contacts. Coincidentally, (or maybe not) DEP often closes fax & scan while I am using it..... Any other thoughts? SignatureAmanda B -- Amanda B > I don't remember the exact path in Vista. If you can't find it or if someone > else can't tell you, I'll check the next time I'm running Vista--might be a [quoted text clipped - 22 lines] > >> > to > >> > manually type in the phone number for each fax I send. Control Panel>Default Programs Set your default programs, highlight Windows Contacts, slick Choose defaults for this program... > Thank you so much for responding. > OK, but where (how) do I set something as the default Contacts manager? I am [quoted text clipped - 14 lines] >> > to >> > manually type in the phone number for each fax I send. Also, in the same place (Default Programs) open Set Associations and scroll down to .wab and make sure Windows Contacts is the default, if it is not use the Change program... button to change the default to Windows Contacts > Thank you so much for responding. > OK, but where (how) do I set something as the default Contacts manager? I am [quoted text clipped - 14 lines] >> > to >> > manually type in the phone number for each fax I send. Thanks for your response too! OK, Windows Contacts is the default program for WAB. And in choosing defaults for Windows Contacts, I just selected all. Still no address book opens up in Fax & Scan.There is a drop down box in Contacts in fax & Scan, but in the dropdown box it only says Outlook, and it tells me there are no addresses in Outlook. It does not show any other address book to search in. I do HAVE Outlook on my computer, it is Otlook 2007, but I can't see how to make an address book in that program. Coincidentally, (or maybe not) DEP often closes fax & scan while I am using it..... Any other thoughts? SignatureAmanda B > Also, in the same place (Default Programs) open Set Associations and > scroll down to .wab and make sure Windows Contacts is the default, [quoted text clipped - 34 lines] > >> > -- > >> > Amanda B With Outlook 2007 installed, your address book is set to Outlook's Contacts folder. Add your addresses here. If Contacts doesn't show up as an address book, go to the All Folder view, right click the Contacts folder, select "Properties", and add a checkmark to the "Show this folder as an e-mail address book" checkbox. If this checkbox is dimmed and uncheckable, you need to add the Outlook Address Book service. To add this, if needed, go to 'Tools|Account settings', click the "Address Books" tab, click 'New|Additional Address Books|Next' and add the Outlook Address Book service. Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com > Thanks for your response too! > OK, Windows Contacts is the default program for WAB. [quoted text clipped - 47 lines] > > >> > -- > > >> > Amanda B OK, this all sounds reasonable, but I'm not getting anywhere. 1st, when I am looking for properties, I can click on a folder to get properties, but what is the All Folder view you specified? General properties, when I click on the Contacts folder, does not show anything about show as an address book. 2nd, when you say go to Tools/account settings, where an I supposed to be? The tools in an explorer view of my folders does not have account settings, and the tools in the WFS program doesn't have account settings either. When I first got Vista, I set up windows Mail, which transferred all my old addresses from Outlook Express into "Contacts" in my user folder. OR do you mean me to be in Outlook 2007? I can't find an Outlook folder anywhere, although there is a shortcut on the start menu to the program. I've never actually USED Outlook as a program, it just installed with my Office 2007 when I upgraded to Vista. (good grief I just realized, maybe that is a problem?) Amanda B > With Outlook 2007 installed, your address book is set to Outlook's Contacts > folder. Add your addresses here. If Contacts doesn't show up as an address [quoted text clipped - 65 lines] > > > >> > -- > > > >> > Amanda B OK, WOW, I think I got it! When I actually opened the Outlook program, (duh) I was able to follow your instructions. I also imported all my addresses into it from Windows Mail, and voila! I am in business! Thank you very very much for responding, I am a happy faxer now!!! Amanda SignatureAmanda B > With Outlook 2007 installed, your address book is set to Outlook's Contacts > folder. Add your addresses here. If Contacts doesn't show up as an address [quoted text clipped - 65 lines] > > > >> > -- > > > >> > Amanda B In Vista Business, I have installed Windows Mail, Windows Live Mail, Outlook 2007. Each has its own contacts. In Windows Fax & Scan, only the Outloook contacts show up. Is there a way to have WFS use (most preferred) Contacts from Windows Mail or (less preferred) contacts from Windows Live Mail? How? Thanks SignatureK2 > With Outlook 2007 installed, your address book is set to Outlook's Contacts > folder. Add your addresses here. If Contacts doesn't show up as an address [quoted text clipped - 65 lines] > > > >> > -- > > > >> > Amanda B Set Windows Mail as your default Contacts manager. SignatureRuss Valentine [MVP-Outlook] > In Vista Business, I have installed Windows Mail, Windows Live Mail, > Outlook [quoted text clipped - 88 lines] >> > > >> > -- >> > > >> > Amanda B I have looked everywhere in my system & on the web, but can't see how. Please, I need the steps to setting Windows Mail as my default Contacts manager spelled out. SignatureK2 > Set Windows Mail as your default Contacts manager. > > In Vista Business, I have installed Windows Mail, Windows Live Mail, [quoted text clipped - 89 lines] > >> > > >> > -- > >> > > >> > Amanda B Control Panel > Default programs Give Windows Mail and Windows Contacts all their defaults. Give Outlook none. SignatureRuss Valentine [MVP-Outlook] >I have looked everywhere in my system & on the web, but can't see how. > Please, I need the steps to setting Windows Mail as my default Contacts [quoted text clipped - 109 lines] >> >> > > >> > -- >> >> > > >> > Amanda B Thanks for that, but it still doesn't work for me. Rebooting hasn't helped. In WFS, the address book has just one item in the drop down box ("Contacts"), the contents are only Outlook items: Outlook Adress Book Accounts Business Contacts Contacts My defaults are set: WINDOWS CONTACTS - checked (all) ---------------------------------- .contact .group .p7c .vcf LDAP WINDOWS CONTACTS - not checked <none> WINDOWS MAIL - checked (all) ---------------------------------- .eml MAILTO E-mail link WINDOWS MAIL - not checked <none> WINDOWS LIVE MAIL - checked ---------------------------------- <none> WINDOWS LIVE MAIL - not checked (all) .eml .vcf MAILTO E-mail link OUTLOOK 2007 - checked ---------------------------------- .hol .ibc .ics .msg .vcs OUTLOOKFEED OUTLOOKFEEDS STSSYNC WEBCAL WEBCALS OUTLOOK 207 - not checked .vcf MAILTO E-Mail link What should I do next? Thanks. SignatureK2 > Control Panel > Default programs > Give Windows Mail and Windows Contacts all their defaults. Give Outlook [quoted text clipped - 14 lines] > >> > > >> > Thanks I give up. You still have Outlook set as your default. SignatureRuss Valentine [MVP-Outlook] > Thanks for that, but it still doesn't work for me. Rebooting hasn't > helped. [quoted text clipped - 79 lines] >> >> > >> >> > Thanks Weird. As per my post in another (similar) recent thread I have the exact opposite problem. The only options to show up in WFS are Windows Contacts, Active Directory (don't know what it is & does not appear to be active), and VeriSign ... . I want nothing to do with any of them. I want to use Outlook (2007) Contacts, as I have all my Contacts data from many years back stored there, but I cannot get it to show in WFS. I have given OL2007 all its defaults under "Control Panel > Default programs" & confirmed that it is the default for all listed file types for OL. One thing I note though, is that *none of the OL extensions relate to Contacts*. The only extensions shown for OL are .hol, .ibc, .ics, .msg, .vcf, .vcs & six protocols. As per Hal Hostetler's post below, I checked the OL2007 Contacts folder Properties. The "Show this folder as an e-mail address book" checkbox is *greyed out*, *but IS TICKED*, so I assume that is OK? Also Outlook Address Book already shows up under the 'Tools|Account settings|Address Books" tab & I cannot add it again. Alas still no chop :(. Under "Control Panel > Default programs", Windows Contacts is default for 3 extensions - .contact, .group, and .p7c. But as far as I can see, OL cannot be made the default for these extensions ???? I am also assuming that OL cannot be made the default program for .wab? kookaburra2;624621 Wrote: > In Vista Business, I have installed Windows Mail, Windows Live Mail, > Outlook [quoted text clipped - 18 lines] > > Books" tab, click 'New|Additional Address Books|Next' and add the > > Outlook Address Book service. SignatureDS_NZ Well first of all there is no WAB in Vista, so I'm not sure why anyone is trying to access one. What is _supposed_ to happen, and what has worked for both Hal and me, is that WFS will use whatever is set as the default Contact manager at the OS level. For most people that would be either Windows Contacts or Outlook. I would not expect WFS to use Windows Live Mail or Windows Live Hotmail Contacts. The next thing I'd do in your case is verify that the Outlook Address Book Service is actually working in Outlook and displaying the correct Contacts Folder. Is your Outlook installation set to prompt for a profile? SignatureRuss Valentine [MVP-Outlook] > > Weird. [quoted text clipped - 53 lines] >> > Books" tab, click 'New|Additional Address Books|Next' and add the >> > Outlook Address Book service. Hmm. I was not looking to use .wab, but thought it may be causing problems. On my system (Vista Bus x64), .wab does show up under "Control Panel\Default Programs\Set Associations" with Windows Contacts nominated as the default program. I'm still not certain about setting the "default Contact manager at the OS level", since in "Control Panel\Default Programs\Set Default Programs" there is nothing about Contacts or Contact Manager listed for Outlook. I would include a screenshot but do not have a web site & it seems the only way is to link to an image on a web site. I do not understand the "Is your Outlook installation set to prompt for a profile?". AFAIK it doesn't prompt me for anything. It just opens up in Inbox under Personal Folders. One possibly complicating factor in my case is that I have OL linked to 3 .pst files (2 listed as "Personal Folders", both of which have contact folders - & 2 calendars etc). One is my old XP Outlook personal folder (~ 1GB in size, so I want to keep it separate), but that appears to cause no problems at all in normal Outlook use. 'Russ Valentine [MVP-Outlook Wrote: > ;626120']Well first of all there is no WAB in Vista, so I'm not sure why > anyone is [quoted text clipped - 63 lines] > > > -- > > > DS_NZ > > SignatureDS_NZ So you are not set to prompt for an Outlook profile. My other question was how your Outlook Address Book is configured and whether it displays the designated Contact Folders correctly, especially if you are running with 3 PST's. You have had lots of opportunity to migrate that data incorrectly and corrupt your Outlook Address Book Service. In Vista one normally sets the default program by making that problem the default for all the extensions and functions it can handle. So if you award Outlook all its defaults, it should be your default Contacts manager provided you have the Outlook Address Book Service installed and configured correctly. If you have changed your default, you may need to elevate WFS and create a new Fax Account. SignatureRuss Valentine [MVP-Outlook] > > Hmm. I was not looking to use .wab, but thought it may be causing [quoted text clipped - 86 lines] >> > > -- >> > > DS_NZ > > Re the Address Book Service: I'm not certain how you tell it is "actually working". My old .pst file had a Contacts folder with two sub-folders of type contacts (one holds business contacts, the other personal contacts). All three, plus the 2007 Contacts folder display correctly in Outlook (ie. all are selectable in "Contacts" view), and I use the original Contacts for email addresses and dialling phone calls from OL regularly and without problem. The new (2007) Contacts folder only has one entry at this stage but that appears to work fine also. 'Russ Valentine [MVP-Outlook Wrote: > ;626120']Well first of all there is no The next thing I'd do in your > case is verify that the Outlook Address Book > Service is actually working in Outlook and displaying the correct > Contacts > Folder. Is your Outlook installation set to prompt for a profile? SignatureDS_NZ You simply open the Outlook Address Book and see if each folder is listed and displays correctly. SignatureRuss Valentine [MVP-Outlook] > > Re the Address Book Service: I'm not certain how you tell it is [quoted text clipped - 16 lines] >> Contacts >> Folder. Is your Outlook installation set to prompt for a profile? They are (all three of them) - after I ticked "Show this folder as an e-mail address book" in the OL contacts Properties. Made no difference though, still not accessible from WFS. Basically I have given up on it - will just add details into Windows Contacts as & when needed. Not many I will be faxing, but I very much had hoped not to need two sets of address details. Recipe for 'currency issues' further down the track. 'Russ Valentine [MVP-Outlook Wrote: > ;626187']You simply open the Outlook Address Book and see if each folder > is listed and displays correctly. > -- > Russ Valentine > [MVP-Outlook] SignatureDS_NZ Did you try the steps I suggested? Have you tried a new Outlook profile? SignatureRuss Valentine [MVP-Outlook] > > They are (all three of them) - after I ticked "Show this folder as an [quoted text clipped - 12 lines] >> Russ Valentine >> [MVP-Outlook] |
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