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Windows Forum / Windows Vista / Security / May 2008

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Defender Error 0x800703eb

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bilvihur - 06 May 2008 12:46 GMT
Since updating to the latest definitions, I've been getting this error. Popup
tells me that WD has stopped working, but Security Center says it is working.
What's the story? Thanks.
Dave M - 06 May 2008 15:04 GMT
bilvihur;

Have you just started running the AVG 8.0 update by any chance?

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Dave M

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bilvihur - 06 May 2008 15:39 GMT
No. AVG 7.5.1.43.

> bilvihur;
>
> Have you just started running the AVG 8.0 update by any chance?
Dave M - 06 May 2008 18:35 GMT
bilvihur;

OK, are you on a corporate network using WSUS, or a home user?

If using WSUS, confirm BITS and dependent services are functioning
correctly (from Engel/Stu):

Start/Run
Type "services.msc"
Click "OK"

Please check that the following services are started:

1.Automatic Updates
2.Background Intelligent Transfer Service (BITS)
3.Cryptographic Services
4.Remote Procedure Call (RPC)
5.System Restore Service

To verify that BITS is correctly configured :

1. Double-click 'Background Intelligent Transfer Service'
2. In the Startup type box, click Manual, and then Apply.
3. Click the 'Log On' tab, and then verify that the service is enabled
in
every hardware profile that you have listed. If the service is disabled
in
one or more hardware profiles, click the hardware profile, Enable, and
then
Apply.
4. Click the General tab and then Start.

http://technet2.microsoft.com/windowsserver/en/library/0700bf14-01b0-4d47-abae-e
77345ca974f1033.mspx?mfr=true


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bilvihur - 06 May 2008 22:35 GMT
I'm a home user running Vista Basic. What does the error message indicate?
Engel - 07 May 2008 02:36 GMT
Hi bilvihur,

0x800703EB = ERROR_CAN_NOT_COMPLETE

Probably BITS service is stopped.

- -- ---

> I'm a home user running Vista Basic. What does the error message indicate?
bilvihur - 07 May 2008 13:00 GMT
Thank you. Can you tell me how I can verify that, and restart BITS if
necessary?

> Hi bilvihur,
>
[quoted text clipped - 5 lines]
>
> > I'm a home user running Vista Basic. What does the error message indicate?
bilvihur - 07 May 2008 13:12 GMT
Update. I ran services.msc, and it says BITS status is Started.

> Hi bilvihur,
>
[quoted text clipped - 5 lines]
>
> > I'm a home user running Vista Basic. What does the error message indicate?
Engel - 07 May 2008 18:47 GMT
Start/Run
Type "services.msc"
Click "OK"

Please check the following are started:

1.Automatic Updªtes
2.Background Intelligent Transfer Service (BITS)
3.Cryptographic Services
4.Remote Procedure Call (RPC)
5.System Restore Service

To verify that BITS is correctly configured :

1.Double-click `Background Intelligent Transfer Service.`

2.In the Startup type box, click Manual, and then Apply.

3. Click the `Log On` tab, and then verify that the service is enabled in
every hardware profile that you have listed.

If the service is disabled in one or more hardware profiles, click the
hardware profile, Enable, and then Apply.

4. Click the General tab and then Start.

If  BITS starts successfully, visit the Windows Update Web site or the
Microsoft Update Web site to see if you can obtain updates. If it works OK,
change (2.) to automªtic.
-
If you still receive the same errors, verify that you have correctly
performed steps 1 through 5.
- -- ---

> Update. I ran services.msc, and it says BITS status is Started.
>
[quoted text clipped - 7 lines]
> >
> > > I'm a home user running Vista Basic. What does the error message indicate?
bilvihur - 09 May 2008 12:36 GMT
I rechecked services.msc, and everything appeared 'started' and functioning.
I have not gotten the error in 2 days, so don't know what might have changed.
Dave M - 09 May 2008 17:35 GMT
bilvihur;

How's your Security Center working now, is it still reporting
accurately?  Occasionally the Security Center gets out out of touch
with reality, usually after changing out security programs, although on
Vista it's an easy check and then an easy fix if it's not working
correctly.  Keep this KB in your toolkit  if you see any problems being
reported by security center on Vista from either your installed
Anti-spyware or Anti-virus:

http://support.microsoft.com/kb/555962

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Dave M

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bilvihur - 15 May 2008 12:49 GMT
Everything looks to be working correctly now. No more Defender errors, and
Security Center is reporting accurately. Thanks.

> bilvihur;
>
[quoted text clipped - 7 lines]
>
> http://support.microsoft.com/kb/555962
Dave M - 15 May 2008 17:38 GMT
bilvihur;

Great.  Thanks for the feedback.

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Dave M

http://forums.techarena.in

 
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