System Recovery Options Not Available

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SteveC - 28 Mar 2007 01:11 GMT

I have an OEM installation of Vista Ultimate (x32) on a new pc. I am unable
to run System Recovery Options either from the Vista DVD or from the WinRE
partition using the Advanced Boot Menu. The support personnel at my OEM
advice that re-installing Vista is my only option to enable Sytsem Recovery
Options. Does anyone have any less drastic alternatives?

To confirm my situation:-
* on booting from the Vista DVD I get the 'language, time and keyboard'
screen, then the 'Install Now' screen but this does not include "Repair Your
Computer" at the bottom left.

* If I hit F8 during boot I get to the Advanced Boot Menu. This has 11
options starting with Safe Mode but it does not have "Repair Your Computer"
as the first option.

I am having problems with an intermitent boot and shutdown problem and so I
would like to try Startup Repair.

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Andy Sweet [MSFT] - 29 Mar 2007 20:55 GMT

Are you sure you are actually *rebooting* using the Windows Installation DVD
(i.e insert the dvd, shutdown/restart the PC, boot from DVD) rather than
just inserting the DVD and opening it from within Vista?

Signature

Andy Sweet
Windows User Assistance team
Microsoft Corporation

Reply to this Message

SteveC - 30 Mar 2007 08:44 GMT

Yes.

Incidentally, by 'x32' I meant the 32bit version as opposed to 64.
Apologies for the confusion.

> Are you sure you are actually *rebooting* using the Windows Installation DVD
> (i.e insert the dvd, shutdown/restart the PC, boot from DVD) rather than
> just inserting the DVD and opening it from within Vista?

Reply to this Message

Andy Sweet [MSFT] - 30 Mar 2007 23:35 GMT

Hmm, not sure what to say--if it's an OEM machine, they are probably your
best bet for actual support.

Startup Repair help topic states: If you experience problems while trying to
run Startup Repair, or if your computer does not include Startup Repair,
your computer manufacturer might have customized or replaced the tool. Check
the information that came with your computer or go to the manufacturer's
website.

More info at
http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3
922f3f351033.mspx
and
http://windowshelp.microsoft.com/Windows/en-US/Help/2b3724d1-f4ad-5b26-16dc-3e9e
66f4be5e1033.mspx

Some other options: You might try exploring the root of your problem: the
intermittent boot/shutdown problems (Startup Repair wouldn't fix a shutdown
problem anyway). For example perhaps the problem is related to hardware or
software recently installed, or a driver that needs updating. Or try System
Restore, if you can trace the problem to a specific date that you have a
restore point for.

Best of luck,

Signature

Andy Sweet
Windows User Assistance team
Microsoft Corporation

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SteveC - 31 Mar 2007 12:36 GMT

Thanks.

Unfortunately my OEM will only say "re-install". If I find another solution
I will post it here.

> Hmm, not sure what to say--if it's an OEM machine, they are probably your
> best bet for actual support.
[quoted text clipped - 18 lines]
>
> Best of luck,

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