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Windows Forum / Windows Vista / General Topics / November 2008Vista RTM + Windows Live Messenger - ERROR 81000306
I've installed Vista (Build 6000) and Windows Live Messenger (Build 8.0.0812) and cannot get Messenger to sign in. It gives the same error every time - 81000306. This is a fresh & clean Vista install and the local firewall is disabled but there is a firewall on our router. Since all of our XP SP2 users have no problem with the same version of Messenger, I am guessing that there is something different about the way Vista works with our router. My IT guy is reluctant to change anything at this stage unless I can make specific requests about what needs to change. Any ideas what to change that might fix this? Is this a known incompatibility with Vista and Messenger? Thanks. David, Can you be more specific with the error? Is there anything in the event log? Bill F. > I've installed Vista (Build 6000) and Windows Live Messenger (Build > 8.0.0812) and cannot get Messenger to sign in. It gives the same error [quoted text clipped - 9 lines] > > Thanks. There's nothing in the event log that looks relevant to this. The full error goes something like "We were unable to sign you in to Windows Live Messenger, possibly because of a problem with the service of with your internet connections. Please make sure you are connected to the Internet." Then it gives the error code 81000306. Of course I am connected to the Internet and when I use the Connection Troubleshooter in Messenger, it shows that all test results passed. It makes no sense. Like I said, myself and the one other guy in the office who are now on Vista are the only ones having this problem here. The XP users are all signing in to Messenger with no problem. > David, > [quoted text clipped - 17 lines] >> >> Thanks. I found the option to turn on the WLM logging feature. After one login attempt I now have a log file that is 35KB. I can attach the whole file but here's a few lines from around where the error code shows up: [08:44:21.788] Zone_HotmailService CreateReducedPolicy: policy - lc=1033,id=507,tw=40,ru=http%3A%2F%2Fmessenger%2Emsn%2Ecom,ct=1164126509,kpp=1,kv=9,ver=2.1.6000.1,rn=sLheLC6U,tpf=1d9d535752bace3f218da4e4ebf293c5 [08:44:21.788] Zone_HotmailService CreateReducedPolicy: This is a PPM policy [08:44:21.788] Zone_HotmailService CreateReducedPolicy: reduced policy - ?id=507&tw=40&kpp=1&kv=9&ver=2.1.6000.1&rn=sLheLC6U [08:44:21.788] Zone_HotmailService CHotmailService::FireLocalStateChangeResult@01A30268:(BUGBUG: Whidbey link progress, 0x0001) [08:44:21.798] Zone_SDrive SDriveLifetime::OnLogonResult (0x81000306) [08:44:21.798] Zone_SDrive SDriveLifetime::OnServiceLogoff [08:44:21.798] Zone_SDrive Buddy's not online - Cannot get root paths Does this kind of log info help? > David, > [quoted text clipped - 17 lines] >> >> Thanks. > I've installed Vista (Build 6000) and Windows Live Messenger (Build > 8.0.0812) and cannot get Messenger to sign in. It gives the same error [quoted text clipped - 7 lines] > Any ideas what to change that might fix this? Is this a known > incompatibility with Vista and Messenger? I am also unable to log into Live Messenger, but on XP SP2, so I would guess that this is likely a problem with the service and not your Vista install.  SignatureTom Porterfield While that is possible, I doubt it. As I said, all of our XP users here in the office are not experiencing problems. It's only me and the one other Vista user that cannot sign in to Messenger. >> I've installed Vista (Build 6000) and Windows Live Messenger (Build >> 8.0.0812) and cannot get Messenger to sign in. It gives the same error [quoted text clipped - 12 lines] > guess that this is likely a problem with the service and not your Vista > install. Hi, My two cents, try this newsgroup as well: microsoft.public.windows.live.messenger PS: Cross post this to the live messenger newsgroup. > I've installed Vista (Build 6000) and Windows Live Messenger (Build > 8.0.0812) and cannot get Messenger to sign in. It gives the same error [quoted text clipped - 9 lines] > > Thanks. Go to Start, run, then type "regedit" Navigate to HKEY_CURRENT_USER\Software\microsoft\MSNMessenger\Policies Delete the key "contacts.msn.com" Then just restart Messenger. That should do the trick. Scøtt Live Messenger FAQs - http://wlm.scottisafool.co.uk/ Personal Blog - http://scottisafool.spaces.live.com/ Developer Blog - http://scottisafooldev.spaces.live.com/ > Hi, > [quoted text clipped - 16 lines] >> >> Thanks. Unfortunately, the Policies key doesn't exist in my registry. Thanks for the suggestion though. > Go to Start, run, then type "regedit" > [quoted text clipped - 30 lines] >>> >>> Thanks. Hi David, I found the procedure below in another group, and it solved my problem with Vista and Live Messenger. Apparently Vista's "auto-tuning" networking feature doesn't play nice with some routers. Not sure if it is a bug in Vista, a bug in Messenger or a bug in the router firmware but anyway this looks like a possible workaround that might help other people who have the same problem. BTW I have a NetGear DG834 Try this: - Click start - Type: cmd - Right-click cmd.exe when it appears under Applications - Click Run As Administrator - Type the following: netsh int tcp set global autotuninglevel=disabled - Press enter - Restart your computer To check autotuning is disabled repeat the above but type: netsh int tcp show global > Unfortunately, the Policies key doesn't exist in my registry. Thanks for > the suggestion though. [quoted text clipped - 33 lines] >>>> >>>> Thanks. > Hi David, > I found the procedure below in another group, and it solved my problem with [quoted text clipped - 15 lines] > To check autotuning is disabled repeat the above but type: netsh int tcp > show global I have the same problem, and a DG834 router. Entering this command fixed the problem. However, my laptop also running vista never had a problem connecting, even without this fix! Go figure! I had the same problem with a Linksys WAG200 modem/router. Entering this command fixed the problem. Many thanks, Judson >> Hi David, >> I found the procedure below in another group, and it solved my problem [quoted text clipped - 21 lines] > the problem. However, my laptop also running vista never had a problem > connecting, even without this fix! Go figure! hi guys.. i have the same problem error 81000306. when i run command prompt and type in: netsh int tcp set global autotuninglevel=disabled it says 'set global command failed on IPv4 The requested operation requires elevation'. what does that mean? my autotuninglevel is now normal. is there any other way to disable it? fyi: im running on windows vista and using a linksys wag2000 router. thx all! :smile: Signaturehalex "Requires Elevation" means you need to open the command prompt as an administrator to perform the command. To do this, click "Start", type "command" in the quick search box (or look through "All Programs" for "Command Prompt"), right-click the "Command Prompt" item that appears in the search results area and select "Run as an administrator". Click "Continue" on the UAC prompt that comes up and then the command prompt will open with full administrator rights. This will allow you to perform the command to disable autotuning successfully. Once you enter the command it should come up with simply "OK." and not the message you received. > hi guys.. i have the same problem error 81000306. > when i run command prompt and type in: netsh int tcp set global [quoted text clipped - 3 lines] > fyi: im running on windows vista and using a linksys wag2000 router. > thx all! :smile: > hi guys.. i have the same problem error 81000306. > when i run command prompt and type in: netsh int tcp set global [quoted text clipped - 3 lines] > fyi: im running on windows vista and using a linksys wag2000 router. > thx all! :smile: Then you right click on it and select the option "run as Administrator". If you just run it as it is, you will get the fail you mentioned. Then follow the above procedure and it should say "O.K." in the end. Hope I was helpfull. hi there, It seems this problem is really spread. this is a brand new HP Laptop running Vista (french). WLM provide the same error @ logtime when passing the netsh command line it fails with a weard message I cannot figure what it means =========================================== netsh interface tcp>set global autotuninglevel=disable Échec de la commande Set global sur IPv4 L'opération demandée nécessite une élévation. ============================================== Sorry for the french , but it seems that the requested operation need to be raised. What ever this may means. I cannot really understand that such a widly used utility as WLM do not work right out the box ! > I had the same problem with a Linksys WAG200 modem/router. > Entering this command fixed the problem. [quoted text clipped - 27 lines] > > the problem. However, my laptop also running vista never had a problem > > connecting, even without this fix! Go figure! > netsh interface tcp>set global autotuninglevel=disable > [quoted text clipped - 7 lines] > raised. > What ever this may means. you need to run netsh from a command window that is elevated. simplest method - open task manager, click show processes for all uses (and accept the UAC prompt), then from taskmanger launch cmd from it's file->new menu. Then try your netsh command. > hi there, > [quoted text clipped - 57 lines] >> > the problem. However, my laptop also running vista never had a problem >> > connecting, even without this fix! Go figure! Hi there, just tried your fix and it worked great. Microsoft realy need to get their act together. Regards Yes the policy key seems to be missing but it is there...open all the subfolders you will find contacts there I just tried it for the same issue and it worked exactly as he said it would. Signed right in to msn after I deleted that folder. > Unfortunately, the Policies key doesn't exist in my registry. Thanks for the > suggestion though. [quoted text clipped - 35 lines] > >>> > >>> Thanks. I found the procedure below in another group, and it solved my problem with Vista and Live Messenger. Apparently Vista's "auto-tuning" networking feature doesn't play nice with some routers. Not sure if it is a bug in Vista, a bug in Messenger or a bug in the router firmware but anyway this looks like a possible workaround that might help other people who have the same problem. Try this: - Click start - Type: cmd - Right-click cmd.exe when it appears under Applications - Click Run As Administrator - Type the following: netsh int tcp set global autotuninglevel=disabled - Press enter - Restart your computer > I've installed Vista (Build 6000) and Windows Live Messenger (Build > 8.0.0812) and cannot get Messenger to sign in. It gives the same error [quoted text clipped - 9 lines] > > Thanks. Hi, Maybe you wish to know that your solution helped another user solved the same problem. Thanks for the sharing :) Happy Thanksgiving! >I found the procedure below in another group, and it solved my problem with >Vista and Live Messenger. Apparently Vista's "auto-tuning" networking [quoted text clipped - 26 lines] >> >> Thanks. Again thank you for sharing your solution. I was having the same problem. Here is a bit more info I have found about the autotuning setting. This is the command to view the autotuninglevel netsh int tcp show global This is the command to disable it. disabled: Fix the receive window at its default value. netsh int tcp set global autotuninglevel=disabled This is the command to return it to the default normal setting. normal: Allow the receive window to grow to accomodate almost all scenarios. netsh int tcp set global autotuninglevel=normal This is the command to set it to restricted which is what I ended up using, so I get some benefit from autotuning. restricted: Allow the receive window to grow beyond its default value, but limit such growth in some scenarios. netsh int tcp set global autotuninglevel=restricted SignatureDataBitz http://www.techarena.in > I found the procedure below in another group, and it solved my problem > with Vista and Live Messenger. Apparently Vista's "auto-tuning" [quoted text clipped - 26 lines] >> >> Thanks. Thank you, Thank you, I've had the login problem for 2 weeks and couldn't find how to cure it, the solution that you found works perfectly... with the exception of an Epson scanner driver not available yet it's the only problem I've had with Vista. me is a happy bunny :-D Thanks SignatureJohn - Ratty May the best day of your past be the worst day of your future I had the same problem. Open the Messenger Live Menu. Then go to programm and klick then the Internet Explorer on. Then the Windows Live Messenger should be conectet into the internet. At least in my case thins then it is working normally. Fore me it seem to be a problem with the Vista Programm!? > I've installed Vista (Build 6000) and Windows Live Messenger (Build > 8.0.0812) and cannot get Messenger to sign in. It gives the same error every [quoted text clipped - 9 lines] > > Thanks. |
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