Windows Forum / Windows Vista / General Topics / May 2008
Vista loses internet connection
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Lloyd Sheen - 08 Feb 2007 21:56 GMT Well I know the restart button on Vista real well. About 20 to 30 mins is what I get for the internet. After that no mail, no IE , no firefox.
MS what a piece of sh__. I now get to reboot about 20 times a day. Just like win 95 during a development cycle.
Besides all the other problems this is the WORST implementation of just about anything.
MS you should be ASHAMED.
Lloyd Sheen
Chris - 08 Feb 2007 22:09 GMT > Well I know the restart button on Vista real well. About 20 to 30 mins > is what I get for the internet. After that no mail, no IE , no firefox. [quoted text clipped - 8 lines] > > Lloyd Sheen Give some more info, we might be able to help. I have not had a crash since it came out. I think Vista is quite good.
Lloyd Sheen - 08 Feb 2007 22:25 GMT Please don't think I am being smart but this is the situation.
Use internet for a while or not. After about 20 to 30 mins go on to internet. IE will not serve pages, mail will not recieve mail (also FireFox).
I have tried to release/renew the IP address to no avail.
Time to reboot about every 20 to 30 minutes.
Lloyd Sheen
>> Well I know the restart button on Vista real well. About 20 to 30 mins >> is what I get for the internet. After that no mail, no IE , no firefox. [quoted text clipped - 11 lines] > Give some more info, we might be able to help. I have not had a crash > since it came out. I think Vista is quite good. sgopus - 08 Feb 2007 23:08 GMT Do you have Zone alarm for a firewall?
> Please don't think I am being smart but this is the situation. > [quoted text clipped - 23 lines] > > Give some more info, we might be able to help. I have not had a crash > > since it came out. I think Vista is quite good. Lloyd Sheen - 08 Feb 2007 23:22 GMT I have only Live One Care from MS.
Lloyd
> Do you have Zone alarm for a firewall? > [quoted text clipped - 29 lines] >> > Give some more info, we might be able to help. I have not had a crash >> > since it came out. I think Vista is quite good. euser - 12 Feb 2007 00:28 GMT I'm new to this forum but wanted to post about this- I am having the same problem with Vista as well- frequently loses internet connection. I have a dell laptop and have wi-fi internet connection. It seems to lose connection after several minutes of idle time. Also regularly happens after the computer is in sleep or hibernate mode.
I'm very unhappy with Vista about this (also unhappy that many applications are unsupported on Vista but that's another story.)
Euser
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Rock - 12 Feb 2007 01:32 GMT > I'm new to this forum but wanted to post about this- I am having the > same problem with Vista as well- frequently loses internet connection. [quoted text clipped - 4 lines] > I'm very unhappy with Vista about this (also unhappy that many > applications are unsupported on Vista but that's another story.) Have you checked power management settings for the NIC in device manager to not "Allow the computer to turn off this device to save power"? Application compatibility, as is hardware driver compatibility, is the responsibility of the software/hardware vendor.
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Lloyd Sheen - 12 Feb 2007 01:47 GMT For my internet dropping it just happens. Everything is fine and then .... time to reboot. I use the restart button about as much as any thing else on this Ultimate system.
LS
>> I'm new to this forum but wanted to post about this- I am having the >> same problem with Vista as well- frequently loses internet connection. [quoted text clipped - 9 lines] > Application compatibility, as is hardware driver compatibility, is the > responsibility of the software/hardware vendor. Mike G - 12 Feb 2007 02:06 GMT I loose connection myself andI have to go to tools and uncheck "offline" all the time. What makes it do that is a mystery to me?
> For my internet dropping it just happens. Everything is fine and then > .... time to reboot. I use the restart button about as much as any thing [quoted text clipped - 15 lines] >> Application compatibility, as is hardware driver compatibility, is the >> responsibility of the software/hardware vendor. Rob - 12 Feb 2007 17:08 GMT i had the work offline thing to but then it stopped. THE PROBLEM I HAVE IS CERTAIN WEB SITES THE CONNECTION WONT GO THROUGH AND THEN I CAN STOP THE ATTEMPT AND TRY ANOTHER WEBSITE (LIKE THIS ONE) AND IT GOES RIGHT THROUGH. VISTA SUCKS I HAVE A BRAND NEW 3000.00 CPU WITH THE BEST OF THE BEST AND I HAVE TO USE MY OLDER DESK TOP TO DO MOST THINGS BECAUSE IT IS RUNNING THE GREAT XP. VISTA IS A JOKE.
> I loose connection myself andI have to go to tools and uncheck "offline" all > the time. What makes it do that is a mystery to me? [quoted text clipped - 18 lines] > >> Application compatibility, as is hardware driver compatibility, is the > >> responsibility of the software/hardware vendor. Rock - 12 Feb 2007 20:57 GMT >i had the work offline thing to but then it stopped. THE PROBLEM I HAVE IS > CERTAIN WEB SITES THE CONNECTION WONT GO THROUGH AND THEN I CAN STOP THE [quoted text clipped - 6 lines] >> all >> the time. What makes it do that is a mystery to me?
>> > For my internet dropping it just happens. Everything is fine and then >> > .... time to reboot. I use the restart button about as much as any >> > thing >> > else on this Ultimate system.
>> >>> I'm new to this forum but wanted to post about this- I am having the >> >>> same problem with Vista as well- frequently loses internet [quoted text clipped - 11 lines] >> >> Application compatibility, as is hardware driver compatibility, is the >> >> responsibility of the software/hardware vendor. For one thing, the caps lock key is broken, at the least it makes it hard to read and most people will just ignore a post like that. Second are you asking a question? If so post it as a new thread, not as a reply to someone else's thread.
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euser - 13 Feb 2007 00:56 GMT Rock;2555682 Wrote:
> > I'm new to this forum but wanted to post about this- I am having the > > same problem with Vista as well- frequently loses internet [quoted text clipped - 17 lines] > -- > Rock [MS-MVP User/Shell] Well- this losing internet connection also happens when it's in use- I was actively using the machine when it suddenly dropped. Now, usually it restarts if you wait a few minutes. I went to Device Mgr and found a setting in Advanced tab: Minimum power management and disabled it but no improvement.
Very annoying- I never had this problem until I got Vista. Any new theories why this is happening?
Euser
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simoncusonnet@gmail.com - 07 Mar 2007 09:43 GMT > Have you checked power management settings for the NIC in device manager to > not "Allow the computer to turn off this device to save power"? Application > compatibility, as is hardware driver compatibility, is the responsibility of > the software/hardware vendor. I have the same problem. Sometimes, I still have the local connection ( I can reach other computers in my network but not the internet) I have to click on the icon between local netowrk and internet and it goes on again. Or if I leave the computer on all night, in the morming I have lost all connections. I make a detect and repair and on again. But it's a pain in the arse.
Peggy - 03 Nov 2007 01:14 GMT I was also having this problem... I have just Shut off the Power management on my NIC. I'll let you know if it does not work.... but I've got my money on it that this is gonna fix the problem. Thanks for the help... Google brought me here. :o)
DOH... should'a thought of that! ;o)
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jdwroten - 27 Nov 2007 02:55 GMT I have the same problem in Vista Ultimate. Power Mgt has always been off for the NIC. I have a Linksys WRT54G coming off the cable modem. The Vista computer having the problem is wired into the hub with CAT5. Another computer sharing the WRT54G wirelessly never has a problem (it is running Fedora Linux 6, BTW :wink:).
Typically, I'm listening to internet radio or watching a Youtube video when I lose the internet. Rebooting does fix it, but I've learned that rebooting the router fixes it too - and quicker. It's not a router problem, since the Linux system never loses the Internet. Just unplugging / replugging the CAT5 cable from the router doesn't fix it.
I don't know if this is the same or different problem as the original post, but it seems that we could pick up a commonality here somehow.
I've applied all MS patches to Vista, to no avail.
Any ideas?
Jim
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Peggy - 27 Nov 2007 11:17 GMT As per above... this worked for me. Open your NIC and click on Properties, Configure, Power Management, Remove any checkmarks that are on the NIC that allows your computer to shut down the NIC.
This did fix my issue that I had loosing connection.
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jdwroten - 27 Nov 2007 13:58 GMT Peggy;806946 Wrote:
> Open your NIC and click on > Properties, Configure, Power Management, Remove any checkmarks that are > on the NIC that allows your computer to shut down the NIC. Power management has always been off for my NIC. I did turn off IPV6 and we'll see if that helps.
Jim
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Peggy - 29 Nov 2007 15:19 GMT This is what I had to make on my Vista to stop the Dropping Connection issue: From: Control Panel, click on Network and Sharing Center, click on View Status, Click on Properties, Click on Configure, Click on Power Management, from here there should be No Checkmarks.
You also may want to check your Power Saving Features: From: Control Panel, click on Power Options and set these options to Never.
Other then that I can't see what else the problem could be.
Let me know if any of this made a difference.
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Peggy - 29 Nov 2007 15:22 GMT This is what I found on the Microsoft site from the link posted above:
WORKAROUND To work around this issue, use one of the following methods:
• Run the Internet Connectivity Evaluation Tool. The Internet Connectivity Evaluation Tool checks your Internet router to see whether it supports certain technologies. The tool is intended to be run from a home network behind a home Internet (NAT) router. Running this tool from behind a corporate firewall or on operating systems other than those specified in the "Applies to" section will not produce accurate results. This tool requires administrator credentials to run. For more information, visit the following Microsoft Web site: http://www.microsoft.com/windows/using/tools/igd/default.mspx (http://www.microsoft.com/windows/using/tools/igd/default.mspx)
• Manually determine whether Windows Scaling is being handled incorrectly by the firewall device. To do this, follow these steps: 1. Click Start, click All Programs, click Accessories, and then click Command Prompt. 2. At the command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=disabled This command disables the Receive Window Auto-Tuning feature. 3. Try to make a non-HTTP network connection.
Note If the connectivity problem is resolved, contact the manufacturer of the firewall device for steps to correct the issue. 4. At a command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=normal This command enables Receive Window Auto-Tuning again so that you can take advantage of the increase in network throughput performance that this option provides
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Noozy - 10 Dec 2007 16:00 GMT jdwroten;806596 Wrote:
> I have the same problem in Vista Ultimate. Power Mgt has always been off > for the NIC. I have a Linksys WRT54G coming off the cable modem. The [quoted text clipped - 16 lines] > > Jim I'm experiencing exactly the same problem with a similar set up.
I have a Linksys ADSL router and coming off it I have...
1 Vista Ultimate x64 Machine 1 Server 2003 Machine 2 XP Pro machines 1 Kubuntu 7.10 machine
All are patched and there is no power management enabled on the NIC's.
Only the Vista machine is losing internet connectivity. Rebooting the machine solves it, rebooting the router does not.
It's a real pain, but it doesn't happen to me as often as some people I am reading about.
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jdwroten - 10 Dec 2007 22:27 GMT Nozzy, looks like we have a similar defect. Here's a status on my progress to date. Based on thread recommendations, I have done the following:
1. Confirmed that power mgt is off on the NIC. 2. Ran the MS router compat test - passed all. 3. Turned off auto-tune 4. Turned off IPV6
Mine is better now. I can go several days without losing the Net, even with heavy youtube and Internet radio usage.
I did lose the Net a couple of times in the last week and rebooting the router didn't help. I had to reboot Vista these times. Of course, both Linux machines stayed on the Net. So I'm still not completely satisfied with the Vista machine (an understatement!).
I'm thinking of swapping my Linksys router for a Dlink to see if it improves well enough to keep it. I hate to swap hardware when it's a (Vista) software problem, but oh well...
Jim
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Noozy - 12 Dec 2007 15:33 GMT I haven't lost connectivity since turning off auto-tune. Touch wood.
If it does go down again then I am gonna try the same thing as you. I have a bundle of NetGear routers at the office, I'm sure one won't be missed for a month or so!:confused:
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huppes - 05 May 2008 15:07 GMT jdwroten;806596 Wrote:
> I have the same problem in Vista Ultimate. Power Mgt has always been off > for the NIC. I have a Linksys WRT54G coming off the cable modem. The [quoted text clipped - 16 lines] > > Jim Hi Jim,
Have you fixed the problem since then ? I have the same setup as you and made the same attempts as described in this whole thread, and am still experiencing the problem.
Thanks a lot.
Sylvain.
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Creginas - 29 May 2008 01:34 GMT I have lost my Internet Connection for my laptop, 2 days in a row. First time, I tried everything I could think of and finally tried a restore to get me back, which did not work, but did say the last restore was 2 days before when Windows did Live Updates. It was a holiday weekend and I had not used my laptop, but had not shut it down either. When I checked my Netgear Router, my laptop was not listed as an attached device or even in the list of those that could connect. I added it and was able to get my connection back.
Today I came home and had lost my connection again. A little balloon on the Task Bar said Windows had installed Live Updates, click to review. Checked attached devices on my Netgear Router and once again, my laptop was no longer listed.
I think I can live without Windows Live Updates =)
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the wharf rat - 29 May 2008 02:27 GMT >I have lost my Internet Connection for my laptop, 2 days in a row. Did you look under the couch? That's where I always find stuff.
Mike Cawood, HND BIT - 29 May 2008 10:49 GMT >>I have lost my Internet Connection for my laptop, 2 days in a row. > > Did you look under the couch? That's where I always find stuff. It's probably buried under junk on the kitchen table, that's where my things end up. Regards Mike.
cco - 28 Nov 2007 00:01 GMT Hello. I'm having the same problem.
At random times, normally after being connected to the internet for about five or six hours, my connection suddenly drops. None of the programs that connect to the internet (uTorrent, AIM, mIRC, etc.) stay online and nothing besides restarting the whole computer fixes that. Needless to say, I'm tired of it.
At first I thought it could be a problem with my internet connection. But then I tried going online with another computer (running XP) on this network and it wasn't having any problems, which leads me to believe the problem is Vista. I tried turning off IPv6 and that really didn't fix anything, I still experienced connection drops.
Is there anything else I can do? I see some people talking about NIC and going into properties. Can someone tell me how to access that to give it a shot?
Thank you.
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jdwroten - 28 Nov 2007 01:23 GMT cco;807805 Wrote:
> Can someone tell me how to access that to give it a shot? It's buried pretty far down, but here goes: Start - Control Panel - Network & Sharing Ctr - Manage Network Connection - Right click LAN - Properties - Configure - Power Mgt // uncheck all boxes on this menu.
Hope this helps.
Jim
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cco - 28 Nov 2007 02:30 GMT Unchecked everything. Let's pray this works.
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Charlie Tame - 28 Nov 2007 14:29 GMT > Unchecked everything. Let's pray this works. Thanks to Vera for mentioning this earlier, there may be more in the MS KB also.
http://support.microsoft.com/kb/934430
cco - 28 Nov 2007 14:08 GMT I'm still being disconnected. This is great.
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cco - 29 Nov 2007 15:52 GMT Last night I was disconnected but was able to fix it with a refresh. However, this morning I had to restart the computer again. And I noticed that mIRC and AIM still continue to work and send and receive messages, but my web browser and other programs that require internet do not.
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Peggy - 29 Nov 2007 18:47 GMT Sounds like HTTP Keepalive... are you running any kind of server? Or some ports are going to sleep namely Port 80. Are you running any kind of file sharing program such as a P2P type server?
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cco - 29 Nov 2007 21:00 GMT Would uTorrent count as a p2p server?
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wayiwalk - 16 Dec 2007 23:48 GMT This particular problem has been plagueing me since purchasing a new computer with VISTA about 2 months ago.
I've spent hours trying to find a fix.
Today, I learned something that may have been causing it...but first to backtrack.
When I first lost internet access about a month or so ago, I tried everything and searched everywhere on the net. I knew it wasn't a hardware/router/ISP issue as I could plug my windows xp laptop into the very same patch cable and immediately get access; it must be some sort of switch, so to speak, within windows Vista.
I recall when I finally got the access back, it was right after windows performed an automatic update. I thought it so strange - how could windows perform an update if it couldn't access the internet in the first place?
Well, I went along fat dumb and happy until I lost access again today....ready to blame the family for something they did on the computer, I decided instead to go into computer doctor mode.
I think I got lucky. After going through trying different modes of connectivity, futzing around with various network settings, I was ready to throw in the towel; this time, while shutting down (rather than a reboot), I happened to notice that as I brought the cursor over the "turn off" computer icon in the start bar, or whatever it's called, that it was a different color. I held it over that icon (the one that looks like a circle with a line pointing towards 12 oclock), and saw that it had a message to "install updates and shutdown".
I selected that.
I wasn't confident that installation would take place, but it went through 8 updates, and then shutdown.
I restarted the computer, and internet access was back.
I checked my "install automatic updates" setting, and saw that it was set to install them at 3:00 am EST....a time the computer is usually off.
Could MS have programmed a setting in internet connectivity that prevents internet access without the latest updates? I suppose so - it may be their good intentions to make sure the computer user doesn't lose control of their computer for whatever the latest hack can do, until they install such updates.
Fine.
But, wouldn't it be nice if they made the users aware of this?
Anyway, I'm not 100% certain that this was the cause, but I've resent the automatic update option for a mid-day time; and will pay more attention in the future. Still, a 2 for 2 cause suggests that this was driving this particular problem.
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AlexB - 17 Dec 2007 01:26 GMT I am no quite sure what I want to say is directly related to your loss of connectivity but there is a chance that you are missing on a ritual Vista follows and unless you are vigilant you may get in trouble (temporarily).
Vista downloads upgrades at a certain time according to the schedule you yourselves set up in Control Panel. There is also a default. If you did not set them up they will be attempted at 3:00 AM daily. Then the system will try to install them. It cannot install them without your permission as an administrator. It places a button on Task Bar for your to click and it is slightly highlighted in red. Sometimes two or three such buttons may accumulate. Until you clicked them and gave the OS permission to go ahead with installation the process is hanging in a queue. This perhaps blocks your Internet, but I am not sure.
Next time I have a download I will check if the Internet access is up.
> This particular problem has been plagueing me since purchasing a new > computer with VISTA about 2 months ago. [quoted text clipped - 53 lines] > attention in the future. Still, a 2 for 2 cause suggests that this was > driving this particular problem. AlexB - 17 Dec 2007 01:33 GMT When you first press your start button (power button on the machine) right before any windows related messages appear, press F8 button. You may actually try to do it a few times if you missed the moment. Also I am not quite sure if it is F8, most likely it is F12, but I do not quite remember.
You will get a black screen with a few options. You will have to select them with UP and Down arrows. There will be an options Start In Save Mode. Click it.
It takes some time to navigate through subsequent instructions because people who write them usually lapse in technical slang that generates ambiguities in a lay mind. But it is doable.
> This particular problem has been plagueing me since purchasing a new > computer with VISTA about 2 months ago. [quoted text clipped - 53 lines] > attention in the future. Still, a 2 for 2 cause suggests that this was > driving this particular problem. jdwroten - 17 Dec 2007 03:26 GMT I have Windows Update set to "Never Check for Updates". I manually run the update every month or two. This way, I maintain control over the update process and if anything gets broken by the update (not uncommon), I know the cause. So this cannot be the cause of my losing internet connectivity, which happened again today BTW. This time, a reboot of the workstation was required. Jim
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AlexB - 17 Dec 2007 13:19 GMT Sorry, I attached another reply to your post that was intended for a different problem. My first post was OK. My second advice if you want to take it is this. Next time it happens try to "log off" after Ctrl+Alt+Del. It seems I've had somewhat similar problem (no loss of connectivity though--at least I did not pay attention) which I cured always this way. You may not need to reboot, just log off. It is much faster. The machine is being cleaned up this way.
> I have Windows Update set to "Never Check for Updates". I manually run > the update every month or two. This way, I maintain control over the > update process and if anything gets broken by the update (not > uncommon), I know the cause. So this cannot be the cause of my losing > internet connectivity, which happened again today BTW. This time, a > reboot of the workstation was required. Jim jdwroten - 17 Dec 2007 14:13 GMT AlexB;834632 Wrote:
> You may not need to reboot, just log off. It is much faster. Nope, takes either a router reboot or machine reboot, depending. A logoff/logon doesn't help, but thanks for the suggestion.
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Roger K - 17 Dec 2007 17:58 GMT > AlexB;834632 Wrote: >> You may not need to reboot, just log off. It is much faster. > Nope, takes either a router reboot or machine reboot, depending. A > logoff/logon doesn't help, but thanks for the suggestion. I've been having similar problems - my Vista laptop was losing connectivity after sleep but my XP desktop was good on the same modem. The cure I found was to go into Device Manager and uninstall the driver for the network card, then reboot and let Vista install the generic driver. It works fine now -- but I won't be surprised if the next update introduces the same problem again.
tj_shopper - 01 Apr 2008 15:44 GMT Hi. I'm having the same issue, but I have a desktop. Whenever the computer is idle for a couple of minutes, the internet shuts down. I hate this thing! I don't have the same problem on my other two computers which is Windows XP. Can someone help me with this?
I'm not very technical, so if you can give me step by step instructions, that would be most helpful. I believe the instructions stated previously are for laptops and mine is a desktop.
Thanks in advance!
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huppes - 29 May 2008 04:33 GMT I fixed my problem by using a different network card. I went from the on board wired network card to a Linksys WIFI card.
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