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Vista loses internet connection

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Lloyd Sheen - 08 Feb 2007 21:56 GMT
Well I know the restart button on Vista real well.  About 20 to 30 mins is
what I get for the internet.  After that no mail, no IE , no firefox.

MS what a piece of sh__.  I now get to reboot about 20 times a day.  Just
like win 95 during a development cycle.

Besides all the other problems this is the WORST implementation of just
about anything.

MS you should be ASHAMED.

Lloyd Sheen
Chris - 08 Feb 2007 22:09 GMT
> Well I know the restart button on Vista real well.  About 20 to 30 mins
> is what I get for the internet.  After that no mail, no IE , no firefox.
[quoted text clipped - 8 lines]
>
> Lloyd Sheen

Give some more info, we might be able to help.  I have not had a crash
since it came out.  I think Vista is quite good.
Lloyd Sheen - 08 Feb 2007 22:25 GMT
Please don't think I am being smart but this is the situation.

Use internet for a while or not.  After about 20 to 30 mins go on to
internet.  IE will not serve pages, mail will not recieve mail (also
FireFox).

I have tried to release/renew the IP address to no avail.

Time to reboot about every 20 to 30 minutes.

Lloyd Sheen

>> Well I know the restart button on Vista real well.  About 20 to 30 mins
>> is what I get for the internet.  After that no mail, no IE , no firefox.
[quoted text clipped - 11 lines]
> Give some more info, we might be able to help.  I have not had a crash
> since it came out.  I think Vista is quite good.
sgopus - 08 Feb 2007 23:08 GMT
Do you have Zone alarm for a firewall?

> Please don't think I am being smart but this is the situation.
>
[quoted text clipped - 23 lines]
> > Give some more info, we might be able to help.  I have not had a crash
> > since it came out.  I think Vista is quite good.
Lloyd Sheen - 08 Feb 2007 23:22 GMT
I have only Live One Care from MS.

Lloyd
> Do you have Zone alarm for a firewall?
>
[quoted text clipped - 29 lines]
>> > Give some more info, we might be able to help.  I have not had a crash
>> > since it came out.  I think Vista is quite good.
euser - 12 Feb 2007 00:28 GMT
I'm new to this forum but wanted to post about this- I am having the
same problem with Vista as well- frequently loses internet connection.
I have a dell laptop and have wi-fi internet connection.  It seems to
lose connection after several minutes of idle time.  Also regularly
happens after the computer is in sleep or hibernate mode.

I'm very unhappy with Vista about this (also unhappy that many
applications are unsupported on Vista but that's another story.)

Euser

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Rock - 12 Feb 2007 01:32 GMT
> I'm new to this forum but wanted to post about this- I am having the
> same problem with Vista as well- frequently loses internet connection.
[quoted text clipped - 4 lines]
> I'm very unhappy with Vista about this (also unhappy that many
> applications are unsupported on Vista but that's another story.)

Have you checked power management settings for the NIC in device manager to
not "Allow the computer to turn off this device to save power"?  Application
compatibility, as is hardware driver compatibility, is the responsibility of
the software/hardware vendor.

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Rock [MS-MVP User/Shell]

Lloyd Sheen - 12 Feb 2007 01:47 GMT
For my internet dropping it just happens.  Everything is fine and then ....
time to reboot.  I use the restart button about as much as any thing else on
this Ultimate system.

LS

>> I'm new to this forum but wanted to post about this- I am having the
>> same problem with Vista as well- frequently loses internet connection.
[quoted text clipped - 9 lines]
> Application compatibility, as is hardware driver compatibility, is the
> responsibility of the software/hardware vendor.
Mike G - 12 Feb 2007 02:06 GMT
I loose connection myself andI have to go to tools and uncheck "offline" all
the time.  What makes it do that is a mystery to me?

> For my internet dropping it just happens.  Everything is fine and then
> .... time to reboot.  I use the restart button about as much as any thing
[quoted text clipped - 15 lines]
>> Application compatibility, as is hardware driver compatibility, is the
>> responsibility of the software/hardware vendor.
Rob - 12 Feb 2007 17:08 GMT
i had the work offline thing to but then it stopped. THE PROBLEM I HAVE IS
CERTAIN WEB SITES THE CONNECTION WONT GO THROUGH AND THEN I CAN STOP THE
ATTEMPT AND TRY ANOTHER WEBSITE (LIKE THIS ONE) AND IT GOES RIGHT THROUGH.  
VISTA SUCKS I HAVE A BRAND NEW 3000.00 CPU WITH THE BEST OF THE BEST AND I
HAVE TO USE MY OLDER DESK TOP TO DO MOST THINGS BECAUSE IT IS RUNNING THE
GREAT XP. VISTA IS A JOKE.  

> I loose connection myself andI have to go to tools and uncheck "offline" all
> the time.  What makes it do that is a mystery to me?
[quoted text clipped - 18 lines]
> >> Application compatibility, as is hardware driver compatibility, is the
> >> responsibility of the software/hardware vendor.
Rock - 12 Feb 2007 20:57 GMT
>i had the work offline thing to but then it stopped. THE PROBLEM I HAVE IS
> CERTAIN WEB SITES THE CONNECTION WONT GO THROUGH AND THEN I CAN STOP THE
[quoted text clipped - 6 lines]
>> all
>> the time.  What makes it do that is a mystery to me?

>> > For my internet dropping it just happens.  Everything is fine and then
>> > .... time to reboot.  I use the restart button about as much as any
>> > thing
>> > else on this Ultimate system.

>> >>> I'm new to this forum but wanted to post about this- I am having the
>> >>> same problem with Vista as well- frequently loses internet
[quoted text clipped - 11 lines]
>> >> Application compatibility, as is hardware driver compatibility, is the
>> >> responsibility of the software/hardware vendor.

For one thing, the caps lock key is broken, at the least it makes it hard to
read and most people will just ignore a post like that.  Second are you
asking a question?  If so post it as a new thread, not as a reply to someone
else's thread.

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Rock [MS-MVP User/Shell]

euser - 13 Feb 2007 00:56 GMT
Rock;2555682 Wrote:

> > I'm new to this forum but wanted to post about this- I am having the
> > same problem with Vista as well- frequently loses internet
[quoted text clipped - 17 lines]
> --
> Rock [MS-MVP User/Shell]

Well- this losing internet connection also happens when it's in use- I
was actively using the machine when it suddenly dropped.  Now, usually
it restarts if you wait a few minutes.  I went to Device Mgr and found
a setting in Advanced tab: Minimum power management and disabled it but
no improvement.

Very annoying- I never had this problem until I got Vista.  Any new
theories why this is happening?

Euser

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simoncusonnet@gmail.com - 07 Mar 2007 09:43 GMT
> Have you checked power management settings for the NIC in device manager to
> not "Allow the computer to turn off this device to save power"?  Application
> compatibility, as is hardware driver compatibility, is the responsibility of
> the software/hardware vendor.

I have the same problem. Sometimes, I still have the local connection
( I can reach other computers in my network but not the internet) I
have to click on the icon between local netowrk and internet and it
goes on again. Or if I leave the computer on all night, in the morming
I have lost all connections. I make a detect and repair and on again.
But it's a pain in the arse.
Peggy - 03 Nov 2007 01:14 GMT
I was also having this problem... I have just Shut off the Power
management on my NIC.  I'll let you know if it does not work.... but
I've got my money on it that this is gonna fix the problem.  Thanks for
the help... Google brought me here.  :o)

DOH... should'a thought of that!  ;o)

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jdwroten - 27 Nov 2007 02:55 GMT
I have the same problem in Vista Ultimate. Power Mgt has always been off
for the NIC.   I have a Linksys WRT54G coming off the cable modem. The
Vista computer having the problem is wired into the hub with CAT5.
Another computer sharing the WRT54G wirelessly never has a problem (it
is running Fedora Linux 6, BTW :wink:).

Typically, I'm listening to internet radio or watching a Youtube video
when I lose the internet. Rebooting does fix it, but I've learned that
rebooting the router fixes it too - and quicker. It's not a router
problem, since the Linux system never loses the Internet. Just
unplugging / replugging the CAT5 cable from the router doesn't fix it.

I don't know if this is the same or different problem as the original
post, but it seems that we could pick up a commonality here somehow.

I've applied all MS patches to Vista, to no avail.

Any ideas?

Jim

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Peggy - 27 Nov 2007 11:17 GMT
As per above... this worked for me.  Open your NIC and click on
Properties, Configure, Power Management, Remove any checkmarks that are
on the NIC that allows your computer to shut down the NIC.

This did fix my issue that I had loosing connection.

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jdwroten - 27 Nov 2007 13:58 GMT
Peggy;806946 Wrote:
> Open your NIC and click on
> Properties, Configure, Power Management, Remove any checkmarks that are
> on the NIC that allows your computer to shut down the NIC.

Power management has always been off for my NIC. I did turn off IPV6
and we'll see if that helps.

Jim

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jdwroten

Peggy - 29 Nov 2007 15:19 GMT
This is what I had to make on my Vista to stop the Dropping Connection
issue:
From: Control Panel, click on Network and Sharing Center, click on View
Status, Click on Properties, Click on Configure, Click on Power
Management, from here there should be No Checkmarks.

You also may want to check your Power Saving Features:
From: Control Panel, click on Power Options and set these options to
Never.  

Other then that I can't see what else the problem could be.

Let me know if any of this made a difference.

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Peggy - 29 Nov 2007 15:22 GMT
This is what I found on the Microsoft site from the link posted above:

WORKAROUND
To work around this issue, use one of the following methods:

• Run the Internet Connectivity Evaluation Tool. The Internet
Connectivity Evaluation Tool checks your Internet router to see whether
it supports certain technologies. The tool is intended to be run from a
home network behind a home Internet (NAT) router. Running this tool
from behind a corporate firewall or on operating systems other than
those specified in the "Applies to" section will not produce accurate
results. This tool requires administrator credentials to run. For more
information, visit the following Microsoft Web site:
http://www.microsoft.com/windows/using/tools/igd/default.mspx
(http://www.microsoft.com/windows/using/tools/igd/default.mspx)

• Manually determine whether Windows Scaling is being handled
incorrectly by the firewall device. To do this, follow these steps:
1. Click Start, click All Programs, click Accessories, and then click
Command Prompt.
2. At the command prompt, type the following command, and then press
ENTER:
netsh interface tcp set global autotuninglevel=disabled
This command disables the Receive Window Auto-Tuning feature.  
3. Try to make a non-HTTP network connection.

Note If the connectivity problem is resolved, contact the manufacturer
of the firewall device for steps to correct the issue.
4. At a command prompt, type the following command, and then press
ENTER:
netsh interface tcp set global autotuninglevel=normal
This command enables Receive Window Auto-Tuning again so that you can
take advantage of the increase in network throughput performance that
this option provides

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Noozy - 10 Dec 2007 16:00 GMT
jdwroten;806596 Wrote:
> I have the same problem in Vista Ultimate. Power Mgt has always been off
> for the NIC. I have a Linksys WRT54G coming off the cable modem. The
[quoted text clipped - 16 lines]
>
> Jim

I'm experiencing exactly the same problem with a similar set up.

I have a Linksys ADSL router and coming off it I have...

1 Vista Ultimate x64 Machine
1 Server 2003 Machine
2 XP Pro machines
1 Kubuntu 7.10 machine

All are patched and there is no power management enabled on the NIC's.

Only the Vista machine is losing internet connectivity. Rebooting the
machine solves it, rebooting the router does not.

It's a real pain, but it doesn't happen to me as often as some people I
am reading about.

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jdwroten - 10 Dec 2007 22:27 GMT
Nozzy, looks like we have a similar defect. Here's a status on my
progress to date. Based on thread recommendations, I have done the
following:

1. Confirmed that power mgt is off on the NIC.
2. Ran the MS router compat test - passed all.
3. Turned off auto-tune
4. Turned off IPV6

Mine is better now. I can go several days without losing the Net, even
with heavy youtube and Internet radio usage.

I did lose the Net a couple of times in the last week and rebooting the
router didn't help. I had to reboot Vista these times. Of course, both
Linux machines stayed on the Net. So I'm still not completely satisfied
with the Vista machine (an understatement!).

I'm thinking of swapping my Linksys router for a Dlink to see if it
improves well enough to keep it. I hate to swap hardware when it's a
(Vista) software problem, but oh well...

Jim

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jdwroten

Noozy - 12 Dec 2007 15:33 GMT
I haven't lost connectivity since turning off auto-tune. Touch wood.

If it does go down again then I am gonna try the same thing as you. I
have a bundle of NetGear routers at the office, I'm sure one won't be
missed for a month or so!:confused:

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huppes - 05 May 2008 15:07 GMT
jdwroten;806596 Wrote:
> I have the same problem in Vista Ultimate. Power Mgt has always been off
> for the NIC.   I have a Linksys WRT54G coming off the cable modem. The
[quoted text clipped - 16 lines]
>
> Jim

Hi Jim,

Have you fixed the problem since then ? I have the same setup as you
and made the same attempts as described in this whole thread, and am
still experiencing the problem.

Thanks a lot.

Sylvain.

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huppes

Creginas - 29 May 2008 01:34 GMT
I have lost my Internet Connection for my laptop, 2 days in a row.
First time, I tried everything I could think of and finally tried a
restore to get me back, which did not work, but did say the last
restore was 2 days before when Windows did Live Updates.  It was a
holiday weekend and I had not used my laptop, but had not shut it down
either.  When I checked my Netgear Router, my laptop was not listed as
an attached device or even in the list of those that could connect.  I
added it and was able to get my connection back.

Today I came home and had lost my connection again.  A little balloon
on the Task Bar said Windows had installed Live Updates, click to
review.  Checked attached devices on my Netgear Router and once again,
my laptop was no longer listed.

I think I can live without Windows Live Updates =)

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the wharf rat - 29 May 2008 02:27 GMT
>I have lost my Internet Connection for my laptop, 2 days in a row.

    Did you look under the couch?  That's where I always find stuff.
Mike Cawood, HND BIT - 29 May 2008 10:49 GMT
>>I have lost my Internet Connection for my laptop, 2 days in a row.
>
> Did you look under the couch?  That's where I always find stuff.

It's probably buried under junk on the kitchen table, that's where my things
end up.
Regards   Mike.
cco - 28 Nov 2007 00:01 GMT
Hello. I'm having the same problem.

At random times, normally after being connected to the internet for
about five or six hours, my connection suddenly drops. None of the
programs that connect to the internet (uTorrent, AIM, mIRC, etc.) stay
online and nothing besides restarting the whole computer fixes that.
Needless to say, I'm tired of it.

At first I thought it could be a problem with my internet connection.
But then I tried going online with another computer (running XP) on
this network and it wasn't having any problems, which leads me to
believe the problem is Vista. I tried turning off IPv6 and that really
didn't fix anything, I still experienced connection drops.

Is there anything else I can do? I see some people talking about NIC
and going into properties. Can someone tell me how to access that to
give it a shot?

Thank you.

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jdwroten - 28 Nov 2007 01:23 GMT
cco;807805 Wrote:
> Can someone tell me how to access that to give it a shot?
It's buried pretty far down, but here goes:
Start - Control Panel - Network & Sharing Ctr - Manage Network
Connection - Right click LAN - Properties - Configure - Power Mgt //
uncheck all boxes on this menu.

Hope this helps.

Jim

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cco - 28 Nov 2007 02:30 GMT
Unchecked everything. Let's pray this works.

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Charlie Tame - 28 Nov 2007 14:29 GMT
> Unchecked everything. Let's pray this works.

Thanks to Vera for mentioning this earlier, there may be more in the MS
KB also.

http://support.microsoft.com/kb/934430
cco - 28 Nov 2007 14:08 GMT
I'm still being disconnected. This is great.

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cco - 29 Nov 2007 15:52 GMT
Last night I was disconnected but was able to fix it with a refresh.
However, this morning I had to restart the computer again. And I
noticed that mIRC and AIM still continue to work and send and receive
messages, but my web browser and other programs that require internet
do not.

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Peggy - 29 Nov 2007 18:47 GMT
Sounds like HTTP Keepalive... are you running any kind of server?  Or
some ports are going to sleep namely Port 80.  Are you running any kind
of file sharing program such as a P2P type server?

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cco - 29 Nov 2007 21:00 GMT
Would uTorrent count as a p2p server?

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wayiwalk - 16 Dec 2007 23:48 GMT
This particular problem has been plagueing me since purchasing a new
computer with VISTA about 2 months ago.

I've spent hours trying to find a fix.

Today, I learned something that may have been causing it...but first to
backtrack.

When I first lost internet access about a month or so ago, I tried
everything and searched everywhere on the net.  I knew it wasn't a
hardware/router/ISP issue as I could plug my windows xp laptop into the
very same patch cable and immediately get access; it must be some sort
of switch, so to speak, within windows Vista.

I recall when I finally got the access back, it was right after windows
performed an automatic update.  I thought it so strange - how could
windows perform an update if it couldn't access the internet in the
first place?

Well, I went along fat dumb and happy until I lost access again
today....ready to blame the family for something they did on the
computer, I decided instead to go into computer doctor mode.

I think I got lucky.  After going through trying different modes of
connectivity, futzing around with various network settings, I was ready
to throw in the towel; this time, while shutting down (rather than a
reboot), I happened to notice that as I brought the cursor over the
"turn off" computer icon in the start bar, or whatever it's called,
that it was a different color.  I held it over that icon (the one that
looks like a circle with a line pointing towards 12 oclock), and saw
that it had a message to "install updates and shutdown".

I selected that.

I wasn't confident that installation would take place, but it went
through 8 updates, and then shutdown.

I restarted the computer, and internet access was back.

I checked my "install automatic updates" setting, and saw that it was
set to install them at 3:00 am EST....a time the computer is usually
off.

Could MS have programmed a setting in internet connectivity that
prevents internet access without the latest updates?  I suppose so - it
may be their good intentions to make sure the computer user doesn't lose
control of their computer for whatever the latest hack can do, until
they install such updates.

Fine.

But, wouldn't it be nice if they made the users aware of this?

Anyway, I'm not 100% certain that this was the cause, but I've resent
the automatic update option for a mid-day time; and will pay more
attention in the future.  Still, a 2 for 2 cause suggests that this was
driving this particular problem.

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AlexB - 17 Dec 2007 01:26 GMT
I am no quite sure what I want to say is directly related to your loss of
connectivity but there is a chance that you are missing on a ritual Vista
follows and unless you are vigilant you may get in trouble (temporarily).

Vista downloads upgrades at a certain time according to the schedule you
yourselves set up in Control Panel. There is also a default. If you did not
set them up they will be attempted at 3:00 AM daily. Then the system will
try to install them. It cannot install them without your permission as an
administrator. It places a button on Task Bar for your to click and it is
slightly highlighted in red. Sometimes two or three such buttons may
accumulate. Until you clicked them and gave the OS permission to go ahead
with installation the process is hanging in a queue. This perhaps blocks
your Internet, but I am not sure.

Next time I have a download I will check if the Internet access is up.

> This particular problem has been plagueing me since purchasing a new
> computer with VISTA about 2 months ago.
[quoted text clipped - 53 lines]
> attention in the future.  Still, a 2 for 2 cause suggests that this was
> driving this particular problem.
AlexB - 17 Dec 2007 01:33 GMT
When you first press your start button (power button on the machine) right
before any windows related messages appear, press F8 button. You may
actually try to do it a few times if you missed the moment. Also I am not
quite sure if it is F8, most likely it is F12, but I do not quite remember.

You will get a black screen with a few options. You will have to select them
with UP and Down arrows. There will be an options Start In Save Mode. Click
it.

It takes some time to navigate through subsequent instructions because
people who write them usually lapse in technical slang that generates
ambiguities in a lay mind. But it is doable.

> This particular problem has been plagueing me since purchasing a new
> computer with VISTA about 2 months ago.
[quoted text clipped - 53 lines]
> attention in the future.  Still, a 2 for 2 cause suggests that this was
> driving this particular problem.
jdwroten - 17 Dec 2007 03:26 GMT
I have Windows Update set to "Never Check for Updates". I manually run
the update every month or two. This way, I maintain control over the
update process and if anything gets broken by the update (not
uncommon), I know the cause. So this cannot be the cause of my losing
internet connectivity, which happened again today BTW. This time, a
reboot of the workstation was required.   Jim

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AlexB - 17 Dec 2007 13:19 GMT
Sorry, I attached another reply to your post that was intended for a
different problem. My first post was OK. My second advice if you want to
take it is this. Next time it happens try to "log off" after Ctrl+Alt+Del.
It seems I've had somewhat similar problem (no loss of connectivity
though--at least I did not pay attention) which I cured always this way. You
may not need to reboot, just log off. It is much faster. The machine is
being cleaned up this way.

> I have Windows Update set to "Never Check for Updates". I manually run
> the update every month or two. This way, I maintain control over the
> update process and if anything gets broken by the update (not
> uncommon), I know the cause. So this cannot be the cause of my losing
> internet connectivity, which happened again today BTW. This time, a
> reboot of the workstation was required.   Jim
jdwroten - 17 Dec 2007 14:13 GMT
AlexB;834632 Wrote:
> You may not need to reboot, just log off. It is much faster.
Nope, takes either a router reboot or machine reboot, depending. A
logoff/logon doesn't help, but thanks for the suggestion.

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Roger K - 17 Dec 2007 17:58 GMT
> AlexB;834632 Wrote:
>> You may not need to reboot, just log off. It is much faster.
> Nope, takes either a router reboot or machine reboot, depending. A
> logoff/logon doesn't help, but thanks for the suggestion.

I've been having similar problems - my Vista laptop was losing connectivity
after sleep but my XP desktop was good on the same modem. The cure I found
was to go into Device Manager and uninstall the driver for the network card,
then reboot and let Vista install the generic driver. It works fine now --  
but I won't be surprised if the next update introduces the same problem
again.
tj_shopper - 01 Apr 2008 15:44 GMT
Hi.  I'm having the same issue, but I have a desktop.  Whenever the
computer is idle for a couple of minutes, the internet shuts down.  I
hate this thing!  I don't have the same problem on my other two
computers which is Windows XP.  Can someone help me with this?

I'm not very technical, so if you can give me step by step
instructions, that would be most helpful.  I believe the instructions
stated previously are for laptops and mine is a desktop.

Thanks in advance!

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huppes - 29 May 2008 04:33 GMT
I fixed my problem by using a different network card. I went from the on
board wired network card to a Linksys WIFI card.

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