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Windows Forum / Windows Vista / General Topics / May 2008Nightmare situation
Hi I have a dell xps running (ha!) Vista HP32 bit. I am now in a loop. All my progs seem to be corrupt and I think I need to do a system restore to factory state. However the keyboard does not respond during boot so I cant access the safe mode or startup menu - its straight into Vista and nothing works. Microsoft installer for Office 2003 has taken over and will not recognise the install CD so it loops around. I have tries a power down by hardware button but when I restart sure the window is there offering the options but I can't navigate cos the keyboard does not work and the clock ticks down - then it all starts again. Help - will I wake up?? :(  Signaturejonmal123 Hi, If you're using a USB keyboard, try switching to a PS/2 one. SignatureBest of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com > Hi > I have a dell xps running (ha!) Vista HP32 bit. I am now in a loop. All [quoted text clipped - 7 lines] > not work and the clock ticks down - then it all starts again. Help - > will I wake up?? :( > Hi > I have a dell xps running (ha!) Vista HP32 bit. I am now in a loop. All [quoted text clipped - 7 lines] > not work and the clock ticks down - then it all starts again. Help - > will I wake up?? :( The only problem with Rick's suggestion that you try a ps/2 keyboard is that current Dell machines like yours no longer have ps/2 ports. So try: 1. Putting your USB keyboard into a different USB slot. 2. If that doesn't help, try a different USB keyboard. If that doesn't help, you're going to need to call Dell tech support because you've got an obvious hardware issue. Malke SignatureMS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Yes thanks for that. No PS2 slot. Had to get to Dell but got a number that was always busy (fills me with confidence) Just decided to do a factory restore and tried plugging into a built in USB rather than the add on PCI card I had put on the motherboard and it worked. Now I have to reload everything but at least it worked. I think it must have been a virus. Signaturejonmal123 > Yes thanks for that. No PS2 slot. Had to get to Dell but got a number > that was always busy (fills me with confidence) Just decided to do a > factory restore and tried plugging into a built in USB rather than the > add on PCI card I had put on the motherboard and it worked. Now I have > to reload everything but at least it worked. I think it must have been a > virus. an emergency boot up disk would probably have worked too. :-) I'm having the same problem. Can't do much without a keyboard and mouse, and I've hardset the motherboard and restored the system 5-6 times (which enables me to use the mouse and keyboard for a very short period before they fail again). Let me know if you're able to remedy your problems and vice versa. I'm going to take a different mouse home tonight and see if that does anything -- I seriously doubt it. Mark Ferguson responded to my problem saying to download SP1 - the only problem for me is by the time I'm able to get an internet connection (and I've got cable), my mouse quits working, as does the keyboard, so I can't move anywhere. > Hi > I have a dell xps running (ha!) Vista HP32 bit. I am now in a loop. All [quoted text clipped - 7 lines] > not work and the clock ticks down - then it all starts again. Help - > will I wake up?? :( |
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