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Windows Forum / Windows Vista / General Topics / May 2008Excel,Word,Publisher asking for Product Key
I purchased a new computer for my employees from Dell. Now they can't get into excel,word, or publisher without a prompt asking for the Product Key. Why is this happening now? Is it a trial version of Office? If a retail version of office, you uninstalled the trial version first? In any case not a Vista question, should be posted to an Office group, & include version of Office >I purchased a new computer for my employees from Dell. Now they can't get > into excel,word, or publisher without a prompt asking for the Product Key. > Why is this happening now? No it's not a trial version. I paid an extra $300 for this. > Is it a trial version of Office? > If a retail version of office, you uninstalled the trial version first? [quoted text clipped - 4 lines] > > into excel,word, or publisher without a prompt asking for the Product Key. > > Why is this happening now? > No it's not a trial version. I paid an extra $300 for this. Have they all been activated? Well, good question. I thought they had. To be honest, on all my other xp version computers that I have bought I never had to activate my excel or word. They were already installed with it. This computer came with them installed as well but I guess not activated? This is my first and LAST vista. So I would have to go to the CD's and get the key code then--correct? > > No it's not a trial version. I paid an extra $300 for this. > > Have they all been activated? > Well, good question. I thought they had. To be honest, on all my other > xp version computers that I have bought I never had to activate my excel [quoted text clipped - 3 lines] > vista. So I would have to go to the CD's and get the key code > then--correct? This has nothing to do with Vista. You need to enter the Product Key which you will find on the disks provided to you by Dell with your system. Once you have entered the Product Key, start any one of the programs and follow the prompt to activate Office. Malke  SignatureMS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Thank you--I will do that. But I'm just saying that I have never had to do this with a brand new computer that I have specially ordered. And I have ordered many of them. > > Well, good question. I thought they had. To be honest, on all my other > > xp version computers that I have bought I never had to activate my excel [quoted text clipped - 10 lines] > > Malke > Thank you--I will do that. But I'm just saying that I have never had to > do > this with a brand new computer that I have specially ordered. And I have > ordered many of them. Fine. Then this time Dell did it differently. FWIW, this is the way Dell has always done this - and I've been ordering Dells for clients for years and years. It still has nothing to do with Vista or even Microsoft. If you order preinstalled extra software from an OEM, it's up to them how they want to handle activation. Malke SignatureMS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Dell have been doing this for 2 years that I know of. My customers have had the same prob as you. Have to insert Product Key on disks(their sleeves) provided by Dell to make Office functional! SignatureMick Murphy - Qld - Australia > Thank you--I will do that. But I'm just saying that I have never had to do > this with a brand new computer that I have specially ordered. And I have [quoted text clipped - 14 lines] > > > > Malke > Thank you--I will do that. But I'm just saying that I have never had to > do this with a brand new computer that I have specially ordered. And I [quoted text clipped - 19 lines] >> www.elephantboycomputers.com >> Don't Panic! Just another reason to Love MS. BTW - have you ever thought of trying OpenOffice.org and saving the $300? > Well, good question. I thought they had. To be honest, on all my > other xp version computers that I have bought I never had to activate > my excel or word. They were already installed with it. This > computer came with them installed as well but I guess not activated? > This is my first and LAST vista. So I would have to go to the CD's > and get the key code then--correct? Right. But the code is not on the CD itself - it's on the sleeve or box the CDs came in. |
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