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Windows Forum / Windows Vista / General Topics / May 2008problem with Adobe acrobat 7 plus adobe reader 8.12
I recently installed Vista Home premium on my 1 yr old computer that was suppossed to be "Vista Ready" the upgrade came as part of the package just not got around to installing it until now, I have adobe acrobat pro 6.0 plus pro 7 upgrade I also have downloaded Reader V8.1.2 with all of them I get the error message the program is not working and windows will look for a solution and notify me etc etc, I have gone to adobe's website to try and find a solution to no avail or at least nothing I haven't already tried I have quite a few other annoying little problems with it but will deal with them one at a timeLOL Thanks in advance for any help. OOOH BTW I am not very computer litterate so easy language and instructions would be much appreciated too, Thanks Jackie  SignatureJackie B When you installed Acrobat 8, did you download the installer (save) then right click the install file and 'run as administrator' to install it? > I recently installed Vista Home premium on my 1 yr old computer that was > suppossed to be "Vista Ready" the upgrade came as part of the package [quoted text clipped - 8 lines] > OOOH BTW I am not very computer litterate so easy language and > instructions would be much appreciated too, Thanks Jackie > When you installed Acrobat 8, did you download the installer (save) then > right click the install file and 'run as administrator' to install it? [quoted text clipped - 11 lines] > > OOOH BTW I am not very computer litterate so easy language and > > instructions would be much appreciated too, Thanks Jackie You could try Foxit reader, it does everything Acrobat can. Visit www.foxitware.com HTH. > > When you installed Acrobat 8, did you download the installer (save) then > > right click the install file and 'run as administrator' to install it? [quoted text clipped - 15 lines] > Visit www.foxitware.com > HTH. Sorry! correction, www.foxitsoftware.com Not Me;842122 Wrote: > When you installed Acrobat 8, did you download the installer (save) then > right click the install file and 'run as administrator' to install it? [quoted text clipped - 21 lines] > > Jackie B > > Posted via http://www.vistaheads.com No I didn't , I just clicked on the download from Adobe's web site and away she went, I have installed and uninstalled this several times and I don't even recall seeing that window to be honest, should I uninstall yet again and try again? Jackie SignatureJackie B OK I uninstalled yet again and reinstalled yet again it doesn't give you that dialog window in the main download centre of adobe so I canceled it and went and found another place within their website to download from and that did give me that window so I did as you suggested but it hasn't solved my problem either, I have 4 emails with PDF files attached that I need to get at when I try to open them all I get is adobe reader 8.12 has stopped working same thing happens when I click on the reader icon on my desktop. SignatureJackie B Hi Jackie, You might want to try saving one of the files to somewhere on your computer, and then try opening it just to see if it is any different then the error you get now. > OK I uninstalled yet again and reinstalled yet again it doesn't give you > that dialog window in the main download centre of adobe so I canceled it [quoted text clipped - 4 lines] > has stopped working same thing happens when I click on the reader icon > on my desktop. well I thought I would try it so saved it to my desktop and nope that doesn't work either but thanks for the suggestion,Jackie SignatureJackie B let me understand... you have Acrobat pro 6 with a 7 upgrade? This is the setup that allows you to create pdf as well as read them right? According to Adobe the system requirments for professional 7 don't include Vista.... Perhaps that is the issue. You might not be able to upgrade the reader if the main versions you are seeing are linked to professional 7.. 'System requirements for Acrobat Professional 7.0, Standard 7.0, 3D and Elements 7.0 (Mac, Windows and Unix for 3D only)' (http://kb.adobe.com/selfservice/viewContent.do?externalId=333766) SignatureLid8nhx well I don't think this can be the problem because I have installed it on a new laptop that has Vista Ultimate pre installed on it, in fact touch wood I haven't had any issues or problems with installing anything on that machine, seems like all the problems are with this upgrade from XP sp2 to Vista Home premium sp1, may be I should have done a clean install but it did tell me there wasn't any need to, Thanks anyway, Jackie SignatureJackie B |
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