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Windows Forum / Windows Vista / General Topics / May 2008

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0x80070002 error microsoft update

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DGaguine - 30 May 2008 07:03 GMT
Sorry for the long post. I have a problem trying to reach the microsoft
update site (not windows update) I am not trying to download updates
1) I try to reach this site: 'http://windowsupdate.microsoft.com'
(http://windowsupdate.microsoft.com/)
Via Internet explorer ,tools, windows update, it informs me windows is
up to date
If I click on **get updates for more products **this redirects to
'Microsoft Update' (http://tinyurl.com/2csl29)

the Welcome to Microsoft update page.

if I continue and accept the license agreement it eventually redirects
to an error page'Microsoft Update' (http://tinyurl.com/yqnnqn)

2) This page contains this :
------------------------
\"The website has encountered a problem and cannot display the page you
are trying to view. The options provided below might help you solve the
problem.
For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem (error
number 0x80070002) yourself.\"----On the upper right corner, I have this
string present: [Error number: 0x80070002]I follow the steps, which asks
me to stop the
(1)Windows update service,
(2)remove the content of C:\Windows\SoftwareDistribution\Download and
C:\Windows\SoftwareDistribution\DataStore and then
(3) Restart the Windows update service.

None of the solutions has any effect. I think the problem may have
started when I accepted the microsoft beta update. The windows update
log also provides a clue

2008-05-30    06:23:36:803    4312    1050    Misc    ===========
Logging initialized (build: 7.0.6000.381, tz: +0100)  ===========
2008-05-30    06:23:36:804    4312    1050    Misc      = Process:
C:\Program Files\Internet Explorer\iexplore.exe
2008-05-30    06:23:36:804    4312    1050    Misc      = Module:
C:\Windows\system32\muweb.dll
2008-05-30    06:23:36:803    4312    1050    Misc    Validating
signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-30    06:23:36:859    4312    1050    Misc     Microsoft
signed: Yes
2008-05-30    06:23:36:948    4312    1050    Misc    Validating
signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-30    06:23:36:952    4312    1050    Misc     Microsoft
signed: Yes
2008-05-30    06:23:36:959    4312    1050    Misc    Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-30    06:23:36:963    4312    1050    Misc     Microsoft
signed: Yes
2008-05-30    06:23:37:130    4312    1050    Misc    Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-30    06:23:37:134    4312    1050    Misc     Microsoft
signed: Yes
2008-05-30    06:23:37:328    4312    1050    Misc    Validating
signature for C:\Windows\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-05-30    06:23:37:332    4312    1050    Misc     Microsoft
signed: Yes
2008-05-30    06:23:37:344    4312    1050    Setup    ***********
Setup: Checking whether self-update is required  ***********
2008-05-30    06:23:37:344    4312    1050    Setup      * Inf file:
C:\Windows\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-30    06:23:37:348    4312    1050    Setup    FATAL: OpenInf
failed: error 0x80070002

I have googled this error - and the only other way is to reinstall
Vista. I raised a support incident with Microsoft but they simply keep
suggested variations of stopping WUS and renaming software distribution
folder and have sent a winupdatesfix file which reregisters  various
update components.

I have cleaned up registry and fixed any errors. If any one has any
suggestions I'd be gratefull

David

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DGaguine

Dave - 30 May 2008 07:49 GMT
> Sorry for the long post. I have a problem trying to reach the
> microsoft update site (not windows update) I am not trying to
[quoted text clipped - 4 lines]
> up to date
> If I click on **get updates for more products **this redirects to

When I go there I don't see a button or link marked  " get updates for more products ".

I see two buttons - 'Express' and 'Custom'.

You are confused. Re-phrase your problem.
.
DGaguine - 30 May 2008 14:21 GMT
I can assure I am not confused on both my vista machines if I go to
Via Internet explorer ,tools, windows update this directs to the same
window as if I go to control panel, windows update. this does not direct
to the windows update URL you are referring to

see attachment

David

+-------------------------------------------------------------------+
|Filename: update.gif                                               |
|Download: 68                                                       |
+-------------------------------------------------------------------+

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DGaguine

Dave - 30 May 2008 16:46 GMT
> I can assure I am not confused on both my vista machines if I go to
> Via Internet explorer ,tools, windows update this directs to the same
[quoted text clipped - 9 lines]
> |Download: 68                                                       |
> +-------------------------------------------------------------------+

Ok, first I am using a newsreader to access this newsgroup. It is text only
so I can't see your attached file - it has been stripped off.
The first time I went to the link in your post I was using XP. That's why I
saw buttons marked ' Express ' and  ' Custom '.
This time I am using Vista and I still can't see any link for ' get updates for more products'.
There are two main stripes ' Windows is up to date' and ' There are Windows Ultimate
Extras available for download'.
Sorry, I can't reproduce the effect you are seeing.
Maybe someone else can help you.
.
Vote out Brendan Nelson - 31 May 2008 09:30 GMT
> Sorry for the long post. I have a problem trying to reach the microsoft
> update site (not windows update) I am not trying to download updates
[quoted text clipped - 79 lines]
>
> David

go into Windows Safe Mode and delete this folder
C:\Windows\SoftwareDistribution and restart Windows in Normal Mode, then
 rerun Windows Update from Control Panel.  All should be fine from here
on.
DGaguine - 31 May 2008 17:19 GMT
thanks but I have restored vista from a backup I had (2m ago)

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DGaguine

 
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