HP Total Care Advisor Health Check CRASH!!

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missym84 - 30 May 2008 14:23 GMT

Hello,
I currently have a HP Pavillion Notebook installed with Windows Vista Home
Premium, and everytime I try to do a PC Health Check with Total Care Advisor,
I get the blue screen and my comp shuts down. I need some help. I already
went to HP support, but they didn't fix it either. Help!!!

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MissyM

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Mark L. Ferguson - 30 May 2008 14:40 GMT

What other feature of the system are you trying to fix? If the Total Health
care app is the only thing not working, only HP could fix that.

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Mark L. Ferguson

> Hello,
> I currently have a HP Pavillion Notebook installed with Windows Vista Home
> Premium, and everytime I try to do a PC Health Check with Total Care
> Advisor,
> I get the blue screen and my comp shuts down. I need some help. I already
> went to HP support, but they didn't fix it either. Help!!!

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Malke - 30 May 2008 14:41 GMT

> Hello,
> I currently have a HP Pavillion Notebook installed with Windows Vista Home
> Premium, and everytime I try to do a PC Health Check with Total Care
> Advisor, I get the blue screen and my comp shuts down. I need some help. I
> already went to HP support, but they didn't fix it either. Help!!!

If HP support can't fix it - and let's be very clear about this: the PC
Health Check is HP's utility, not part of Vista - then don't use it. I'm
not being facetious; I just don't think those HP utilities are useful and I
always suggest either uninstalling them or not using them. If everything
else on your computer is working, I wouldn't sweat this one thing.

Malke

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MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

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peter c.a.hawkins - 30 May 2008 16:40 GMT

Just go here,there are dozens of people with the same problem,,,it is HP
nothing to do with vista.I have an hp media center and mine works perfect
...a lucky one or unlucky one cos HP health check is absolute rubbish.
http://forums12.itrc.hp.com/service/forums/bizsupport/categoryhome.do?admit=1094
47627+1212161596980+28353475&categoryId=405

> > Hello,
> > I currently have a HP Pavillion Notebook installed with Windows Vista Home
[quoted text clipped - 9 lines]
>
> Malke

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Stevey - 30 May 2008 18:26 GMT

It's pretty well known that HP Health Check doesn't work.

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Carey Frisch [MVP] - 30 May 2008 21:57 GMT

Download and install the latest version of
HP Health Check:
http://h30155.www3.hp.com/helpandsupport/cpcehelp.html

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Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

> Hello,
> I currently have a HP Pavillion Notebook installed with Windows Vista Home
> Premium, and everytime I try to do a PC Health Check with Total Care Advisor,
> I get the blue screen and my comp shuts down. I need some help. I already
> went to HP support, but they didn't fix it either. Help!!!

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Znod - 30 May 2008 22:09 GMT

PC Health Check is OK, but I say why bother? I would uninstall it. I
haven't missed it; it had do go when I installed 64-bit on my HP laptop.

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Znod

::::[image:

http://homepage.mac.com/donv1/.Pictures/Vista/VistaTVF.jpg]

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ferrisits - 30 May 2008 22:25 GMT

It is a piece of crap provided under HP utilites ... If any issue occurs
with this application then to only option to get it resolved is to get
the computer back to factory settings.. better to remove this

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ferrisits

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joel406 - 30 May 2008 22:54 GMT

MOst all software that is installed by your average manufacture sucks.

I make a great living reinstalling Vista from a retail media source and
getting all that garbage out permenatly.

Anyone who purchases a laptop or desktop system from Dell, Gateway or
HewlettPackard needs to have their systems pruged or this garbage ASAFP.

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joel406

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dhanarajesh1 - 06 Oct 2008 07:21 GMT

This is nice software try to consult HP service centers

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dhanarajesh1

http://forums.techarena.in

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Clara Cagigal - 06 Oct 2008 20:32 GMT

HP health check is a bad tool that can break your system installing old
drivers and updates. Some days ago, Hp health check installed in my laptop
an ethernet driver for microsoft vista system older than i had and then the
following day windows update re installed the newer one which was what i
had. Hp health check is a total disaster, the updated drivers use to be one
year older or more, the same for essential system updates for microsoft
vista, and the versions and dates of drivers and updates are confusing.
Regards, Clara

> This is nice software try to consult HP service centers

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