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Windows Forum / Windows Vista / General Topics / May 2008HP 7200 All in One Printer
I just got this printer, so far I love it. It does everything I need and more, but I have one small issue. Every time I try to fax something from the HP Director, it comes up with a error message that says "Fax Scan Error" and then closes. I can send just a cover sheet with no problems but this I can't get to work at all. I have tried running it as a admin and also to use the Compatibility mode to Windows XP and still doesn't work. But here is the stupid part, on my kids XP machine, I can send Faxes ok. Is this a HP problem or Vista problem? I have been to HP's site with little help there. There fix is to uninstall the program then reinstall it. Thanks Chuck Hello Chuck With the scanner can you do a scan to your PC as this error message is normally related to a hardware failure, are you using the latest version of HP's software as Director isnt supported under Vista. which 7200 are you using is it the photosmart one or the officejet. CHeck you software under www.hp.com. Mike (HP Support Agent) >I just got this printer, so far I love it. It does everything I need and >more, but I have one small issue. Every time I try to fax something from [quoted text clipped - 10 lines] > Thanks > Chuck The photosmart. This is the second HP printer I had that has done this. I can scan pictures in fine, I can scan documents in fine and the printer works great. It is just the fax part that is not working correctly. I am not sure what else to do. > Hello Chuck > [quoted text clipped - 21 lines] >> Thanks >> Chuck I should also add that the printer in through the network. Before I had vista, it worked fine through a network. Maybe a network issue? But then why would everything else work? Also, I have Norton installed but turned it off during the installation. >I just got this printer, so far I love it. It does everything I need and >more, but I have one small issue. Every time I try to fax something from [quoted text clipped - 10 lines] > Thanks > Chuck |
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