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Windows Forum / Windows Vista / General Topics / October 2008Update Error Code 800B0100
Hi, I have an update error which seems to be common in Vista, including my Home Premium. When attempting to download Vista Updates, most of them are not successful, with an error code 800B0100 appearing on the screen. Based on searching the net including Microsoft, I have tried various recommended remedies, none of which works: cmd, run as administrator; firewall off, antivirus off, etc.. I have not found a solution, nor am I alone in this quandry. Some have advised me to install XP and delete Vista Home Premium, but this code error seems to occur in XP also. My Vista was factory installed, so I have no DVD for re-installation.Microsoft is reported to have refused to help many people about this error. Has anyone found a solution to this problem? Any help will be greatly appreciated. Morton Error message when you try to use the Windows Update or Microsoft Update Web sites to install updates: "0x800B0100" http://support.microsoft.com/kb/956702  SignatureTaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights. Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco > Hi, > [quoted text clipped - 14 lines] > > Morton > Error message when you try to use the Windows Update or Microsoft Update Web > sites to install updates: "0x800B0100" > http://support.microsoft.com/kb/956702 All that site is telling you is that Vista is having troubles registering COM DLL(s). The problem may be due to UAC on Vista is interfering with the registration, and that also, your user/admin account doesn't have full admin rights to do the registration. It's being explained in the link. <http://chrisbensen.blogspot.com/2007/02/com-registration-under-microsoft.html> It's also talking about using the hidden built-in Administrator account, yes, that same built-in Administrator account on XP. <http://www.computerperformance.co.uk/vista/vista_administrator_activate.htm#Bene fits_of_Vistas_Hidden_Administrator_Account> You should read the information in the link, like read the section about the benefits of using the Administrator account, which is the account is a admin account that has full admin rights all the time and UAC can still be enabled. As opposed to using your default out of the box user/admin account on Vista that does not have full rights, because of the two access tokens being used on the user/admin account, with the default being the Standard user token. And that's why you must run something with Run As Administrator so that it can access to the Admin Full rights token and escalate privileges, not so with the built-in Administrator account. <http://technet.microsoft.com/en-us/library/cc709691.aspx> <http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-acc ount-on-windows-vista/> What do you have to loose at this point by not trying it? You just may want to download the KB's manually go into safe mode and login using the Administrator user account. You might want to do this first, just on GP. http://support.microsoft.com/kb/929833 > Error message when you try to use the Windows Update or Microsoft Update Web > sites to install updates: "0x800B0100" > http://support.microsoft.com/kb/956702 Hi to TauArian and to the other people who answered my query: I fear that I've been led into a classic Catch-22 situation. I can't get Vista Updates due to the 800B0100 error. The suggestion to download the System Update Readiness Tool involves finding it on the list of available downloads, but I cannot download any updates in the first place! In addition, a suggested method for manually downloading that Tool did not work, as the hourglass icon hung up for more than 15 minutes while the tool bar said transferring from c.microsoft.com. So, I'm still so frustrated. I'll try some of your other suggestions, and just hope that something works. Thanks again, Morton > Hi, > [quoted text clipped - 12 lines] > > Any help will be greatly appreciated. Someone else posted a link about COM DLL registration problems. All that site is telling you is that Vista is having troubles registering COM DLL(s). The problem may be due to UAC on Vista is interfering with the registration, and that also, your user/admin account doesn't have full admin rights to do the registration. It's being explained in the link. <http://chrisbensen.blogspot.com/2007/02/com-registration-under-microsoft.html> It's also talking about using the hidden built-in Administrator account, yes, that same built-in Administrator account on XP. <http://www.computerperformance.co.uk/vista/vista_administrator_activate.htm#Bene fits_of_Vistas_Hidden_Administrator_Account> You should read the information in the link, like read the section about the benefits of using the Administrator account, which is the account is a admin account that has full admin rights all the time and UAC can still be enabled. As opposed to using your default out of the box user/admin account on Vista that does not have full rights, because of the two access tokens being used on the user/admin account, with the default being the Standard user token. And that's why you must run something with Run As Administrator so that it can access to the Admin Full rights token and escalate privileges, not so with the built-in Administrator account. <http://technet.microsoft.com/en-us/library/cc709691.aspx> <http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-acc ount-on-windows-vista/> What do you have to loose at this point by not trying it? You just may want to download the KB's manually go into safe mode and login using the Administrator user account. You might want to do this first, just on GP. http://support.microsoft.com/kb/929833 HUH ??? What does this have to do with the OP's issue SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. >> Hi, >> [quoted text clipped - 51 lines] > > http://support.microsoft.com/kb/929833 HUH ??? What does this have to do with the OP's issue http://support.microsoft.com/kb/956702 It's based on COM DLL registration issues, which might apply to Vista as well, in case the Vista tool doesn't resolve the issues. Run as Administrator with full admin rights to see if that gets things corrected when doing an update.. 0x800B0100 TRUST_E_NOSIGNATURE To repair this error run the following Tool http://support.microsoft.com/kb/947821/ As described in http://support.microsoft.com/kb/956702 SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > Hi, > [quoted text clipped - 15 lines] > > Morton > 0x800B0100 TRUST_E_NOSIGNATURE > [quoted text clipped - 5 lines] > > http://support.microsoft.com/kb/956702 Hi Peter, I'm supposed to download that tool to fix my problem, but getting the tool is done via Vista Updates, (as per tool instructions), and I CANNOT get updates in the first place. Is that tool available on a CD? I would gladly pay for it, if it would help me. Thanks again for your response. Morton Morton It is not done through Windows Update. Here is the Direct link for that download for Vista x86 systems http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5 -812e8078ab27&DisplayLang=en Let us know how you made out. Make sure you take a note where it will download to on your C:\ SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. >> 0x800B0100 TRUST_E_NOSIGNATURE >> [quoted text clipped - 16 lines] > > Morton > Morton > [quoted text clipped - 3 lines] > > Let us know how you made out. Make sure you take a note where it will download to on your C:\ Hi Peter, Thanks for your nice reply. I had already tried that link, without success. I just tried it again, and again no success. What happens is that the hourglass icon appears next to the pointer arrow, and the left lower toolbar says, "transferring data from c.microsoft.com." This continues for 15 minutes, at which point I again gave up.(The green bar at the right lower fills to almost full.) If I click on "download" with the hourglass icon showing, then I get a partial aborted download. I am stymied, frustrated, and otherwise unhappy that there does not appear to be a fix for this that works. Thanks again. Morton >> Morton >> [quoted text clipped - 18 lines] > I am stymied, frustrated, and otherwise unhappy that there does not appear > to be a fix for this that works. But the poster will not login with the hidden built-in Administrator account that has full admin rights that could address those Windows updates that are not able to install. And the poster will not do a System File Check to see if that may correct any problems. http://support.microsoft.com/kb/929833 Automatic Updates and WindowsUpdate Reset tool http://www.codeplex.com/aureset SignatureTaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights. Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >>> Morton >>> [quoted text clipped - 27 lines] > > http://support.microsoft.com/kb/929833 Working on your week off ??? SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > Automatic Updates and WindowsUpdate Reset tool > http://www.codeplex.com/aureset [quoted text clipped - 30 lines] >> >> http://support.microsoft.com/kb/929833 Not really. SignatureTaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights. Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco Working on your week off ??? SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. " > Automatic Updates and WindowsUpdate Reset tool > http://www.codeplex.com/aureset Hi, I downloaded this reset tool, thanks, but it did not help. The Vista update attempts are still aborted with the code 800B0100. Morton You'll have to try MS now - How to obtain assistance from MS Support Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are associated with security updates or using Automatic Updates. When you call, clearly state that your problem is. Note any error codes etc. In other countries, see http://support.microsoft.com/security "No-Charge Support...for virus and other security-related" issues in right-hand menu for localized contact information. For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 SignatureTaurArian [MVP] 2005-2009 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights. Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco >> Automatic Updates and WindowsUpdate Reset tool >> http://www.codeplex.com/aureset [quoted text clipped - 5 lines] > > Morton >>> Morton >>> [quoted text clipped - 28 lines] > > http://support.microsoft.com/kb/929833 Hi, More problems. I read about "Repair Your Computer" and tried to find it with F8 for advanced boot options. I did find it, but when I tried to turn it on, a choice of accounts showed Administrator, and asked for a password, which I never had or used. When I tried going further, I got a message that: "Your account has been disabled. See System Administrator." So, I may have an Administrator problem, which prevents me from repairing my updates problem. I know a bit about Windows Administrator stuff, but obviously not enough to solve this problem. Can you, or anyone else, help me in this regard? Thanks again. Morton >>>> Morton >>>> [quoted text clipped - 35 lines] > password, which I never had or used. When I tried going further, I got a > message that: "Your account has been disabled. See System Administrator." > So, I may have an Administrator problem, which prevents me from repairing > my updates problem. I know a bit about Windows Administrator stuff, but > obviously not enough to solve this problem. > Can you, or anyone else, help me in this regard? All you have to do with your current user/admin account is to go to Control Panel/Admin Tools/Comp Management/users and groups and select the account in question and enable it. If the happens to be the built-in Administrator account, then enable it and set a password for it and login with the Administrator account. If the Administrator account is not activated, they you need to active it. I gave you that link in a previous post. IMO, you should to this too, just on GP to see if it corrects a file, because a bad file a wrong version may be preventing the updates from working as it tries to do something with a possible bad file. What do you have to loose at this point? http://support.microsoft.com/kb/929833 >>>>> Morton >>>>> [quoted text clipped - 61 lines] > > http://support.microsoft.com/kb/929833 Hi,Mr. Arnold, Thanks again for your help, and please forgive me if I occasionally get lost. I determined that my account is "Mort" and that it is the Administrator. It is the account that runs when I turn on the computer. I tried the sfc/scannow last week with no help. I tried now to follow the instructions in your link about Some Windows Vista Functions May Not Work---. However, Start, All Programs, Accessories, and then right click on Command Prompt is not possible, as under Accessories there is no Command Prompt. So, how do I find the Command Prompt to right click on it? It is frustrating indeed. I have a post-graduate education, know several languages, am acquainted with the history of computers, and personally knew Herman Goldstine who developed the Math that made digital computers possible. Still, this one problem seems so elusive to a cure. Again, my thanks. Morton >>>>>> Morton >>>>>> [quoted text clipped - 66 lines] > lost. I determined that my account is "Mort" and that it is the > Administrator. It is the account that runs when I turn on the computer. No, that user/admin account you got out of the box with Vista or any new user/admin accounts you may create do not have full admin rights. The admin account in the link is the only account on Vista that has full admin rights at all times on Vista, which is the same account on XP. However on XP, all new user/admin accounts inherit full admin rights from the XP Administrator account. This is not the case on Vista, as the one you're using and any new user/admin accounts you may create do not inherit full admin rights from the Vista Administrator account. http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-acc ount-on-windows-vista/ > I tried the sfc/scannow last week with no help. I tried now to follow the > instructions in your link about Some Windows Vista Functions May Not > Work---. However, Start, All Programs, Accessories, and then right click > on Command Prompt is not possible, as under Accessories there is no > Command Prompt. So, how do I find the Command Prompt to right click on it? That Command Prompt should be in Accessories, like the Run command should be there in Accessories. You can go to the Start button Search box and enter Cmd.exe and it should find it. When it is found, then right-click it and do a Sendto and send the short-cut to the desktop. You can then right-click the short-cut and set the Run as Administror off of the Advanced button. > It is frustrating indeed. I have a post-graduate education, know several > languages, am acquainted with the history of computers, and personally > knew Herman Goldstine who developed the Math that made digital computers > possible. Still, this one problem seems so elusive to a cure. You can do the other thing in the link. And then you login using the Administrator user account and try a Windows Update. >>>>>> Morton >>>>>> [quoted text clipped - 80 lines] > > Morton Hi, I typed in Command Prompt under Start, Search, and got the sfc/scannow to work. It found corrupted files, and was unable to fix some of them. It gave me a file where I could see the corrupted files: C:Windows/Logs/CBS/CBS.log However, when I typed that file into Search and clicked on it, I got a notice Access Denied. I guess that it is that Administrator stuff again. Thanks. Morton >>>>>>> Morton >>>>>>> [quoted text clipped - 95 lines] > > Morton Hi, I turned off UAC and got to see the corrupted files in question. There must be a few hundred pages of dense files with various names and functions. I guess that I'll take the advice of others and contact Microsoft again about help. They previously wanted to charge me for support, but I'll tell them that it is for updates. Thanks again. Morton Good. It is a free call SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. >>>>>>>> Morton >>>>>>>> [quoted text clipped - 109 lines] > > Morton >>>>>>>> Morton >>>>>>>> [quoted text clipped - 104 lines] > about help. They previously wanted to charge me for support, but I'll tell > them that it is for updates. You're wasting your time IMO. I think the O/S has been corrupted badly by malware or you started installing non Vista compliant software on the machine. You need to format the HD, reinstall the O/S, practice safehex as much as possible and try not to install non Vista compliant software on the machine, which all of it could have created the condition you have at this moment, if you ever want Windows Updates to work again. http://www.claymania.com/safe-hex.html http://www.bestvistadownloads.com/ >>>>>>>>> Morton >>>>>>>>> [quoted text clipped - 120 lines] > http://www.claymania.com/safe-hex.html > http://www.bestvistadownloads.com/ Thanks for your opinion. I tried to be careful. A few weeks ago, my laptop did not start at all. I sent it to Toshiba Factory Service for a flat fee of $425 including 2-way shipping. They said that my BIOS was corrupted, and they "fixed" it. Since I got the unit back from Toshiba, I have had this update problem and a few others. If Microsoft does not help, then I'll ask Toshiba if their (expensive)repair carries a warranty. If yes, then maybe they will fix it, even if it means reinstalling the O.S.. Again, thanks for all the help. Morton >>>>>>>>>> Morton >>>>>>>>>> [quoted text clipped - 129 lines] > > Again, thanks for all the help. Maybe, the next time you get a computer, maybe from a retail store, you'll consider getting an extended warrantee. I have had to send a laptop back a couple of times, once when I spilled water on the keyboard, and the other time was the machine would loose power. It didn't cost me a dime for shipping or anything else. It cost me a couple hundred dollars for the 3 year plan, which can be extended. It beats paying $425 a shot. :) >>>>>>>>>> Morton >>>>>>>>>> [quoted text clipped - 133 lines] > > Morton Hi Again, I read in another newsgroup that the following will solve the 800B0100 update error problem: Delete the contents of C:/Windows/SoftwareDistribution/Download. Well, I did that deletion, and yes the error 800B0100 no longer appears. Unfortunately, I still can't get my Vista Home Premium updates, because now I have a new error code: 80072EFD. I seem to have exchanged one error for another. The net is full of reports of these errors, but no solutions. It is very frustrating. Thanks. Morton > Hi Again, > [quoted text clipped - 6 lines] > for another. The net is full of reports of these errors, but no solutions. > It is very frustrating. LOL, I am laughing with you not at you. Of course, all of this could still be due to the corruption of O/S files, right? I would have nipped this in the bud long ago and just would have formatted the HD and reinstalled the O/S. Try a system restore to an earlier date SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. >> Morton >> [quoted text clipped - 20 lines] > > Morton I doubt if the WFP will correct this issue even if run in Administrative mode SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. Try a system restore to an earlier date SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Morton" <mort@cloud9.net> wrote in message news:48eabb10$0$4966$607ed4bc@cv.net... > Peter Foldes wrote: >> Morton [quoted text clipped - 21 lines] > > Morton I doubt if the WFP will correct this issue even if run in Administrative mode --------------------------- Who are you talking to? And what is WPF? |
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