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Windows Forum / Windows XP / Accessibility / May 2007

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Windows Installer CleanUp Utility VBScript Host Error Message

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John - 12 May 2007 16:31 GMT
I am trying to run Windows Installer CleanUp Utility version 3 on a Windows
XP Home Edition Version 2002 Service Pack 2 and get a Windows Script Host
error message:  Can't find script engine "VBScript".  Any suggestions?
Ramesh, MS-MVP - 13 May 2007 05:54 GMT
Hi John,

Login as an administrator. Click Start, Run and type:

   regsvr32 vbscript.dll

Press ENTER. You should now see the following message:

---------------------------
RegSvr32
---------------------------
DllRegisterServer in vbscript.dll succeeded.
---------------------------
OK  
---------------------------

Try installing Windows Installer Cleanup Utility now.

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

I am trying to run Windows Installer CleanUp Utility version 3 on a Windows
XP Home Edition Version 2002 Service Pack 2 and get a Windows Script Host
error message:  Can't find script engine "VBScript".  Any suggestions?
John - 14 May 2007 02:18 GMT
Ramesh -

I followed your instructions - got response you stated, but got the same
message again.  I have downloaded Installer CleanUp and tried installing from
desktop and also running program from web site.

John

> Hi John,
>
[quoted text clipped - 17 lines]
> XP Home Edition Version 2002 Service Pack 2 and get a Windows Script Host
> error message:  Can't find script engine "VBScript".  Any suggestions?
Ramesh, MS-MVP - 14 May 2007 04:18 GMT
John,

See if reinstalling the Windows Script engine fixes the problem.

Download details: Windows Script 5.6 for Windows XP and Windows 2000:
http://www.microsoft.com/downloads/details.aspx?familyid=c717d943-7e4b-4622-86eb
-95a22b832caa&displaylang=en


Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Ramesh -

I followed your instructions - got response you stated, but got the same
message again.  I have downloaded Installer CleanUp and tried installing from
desktop and also running program from web site.

John

"Ramesh, MS-MVP" wrote:

> Hi John,
>
[quoted text clipped - 13 lines]
>
> Try installing Windows Installer Cleanup Utility now.
John - 14 May 2007 23:01 GMT
Ramesh -

Thanks again for your help.  I have downloaded Windows Script 5.6, however,
during installation got the following message "INF Install Failure.  Reason:  
Access is denied." error.  Any other suggestions?

Thanks,
John

> John,
>
[quoted text clipped - 30 lines]
> >
> > Try installing Windows Installer Cleanup Utility now.
Ramesh, MS-MVP - 15 May 2007 04:28 GMT
John,

You need to fix the registry permissions using Microsoft's SubInACL utility.
See: http://www.google.com/search?q=subinacl+reset+registry+permissions

After resetting the Permissions, try installing WICU.

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Ramesh -

Thanks again for your help.  I have downloaded Windows Script 5.6, however,
during installation got the following message "INF Install Failure.  Reason:  
Access is denied." error.  Any other suggestions?

Thanks,
John

"Ramesh, MS-MVP" wrote:

> John,
>
[quoted text clipped - 20 lines]
> >
> > Try installing Windows Installer Cleanup Utility now.
John - 17 May 2007 00:10 GMT
Ramesh -

I have read somewhere that this only works on XP Pro.  I have XP Home
Edition Version 2002 Service Pack 2.  Will this still work??

John

> John,
>
[quoted text clipped - 38 lines]
> > >
> > > Try installing Windows Installer Cleanup Utility now.
Ramesh, MS-MVP - 17 May 2007 04:10 GMT
John,

As per Tom Che [MSFT]'s post here:
http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/msg/d
7430608da10b8ef


It looks like the tool can be run in XP Home Edition also. Unfortunately, I don't have an XP Home Edition box to test it for you.

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Ramesh -

I have read somewhere that this only works on XP Pro.  I have XP Home
Edition Version 2002 Service Pack 2.  Will this still work??

John

"Ramesh, MS-MVP" wrote:

> John,
>
[quoted text clipped - 27 lines]
> > >
> > > Try installing Windows Installer Cleanup Utility now.
John - 18 May 2007 00:35 GMT
Thanks Ramesh -

I will be away from my computer for a couple of days.  I will let you know
how I make out.

John

> John,
>
[quoted text clipped - 43 lines]
> > > >
> > > > Try installing Windows Installer Cleanup Utility now.
John - 26 May 2007 13:52 GMT
Ramesh -

Thanks for all your help/information.  Problem is solved.

Thanks,
John

> Thanks Ramesh -
>
[quoted text clipped - 50 lines]
> > > > >
> > > > > Try installing Windows Installer Cleanup Utility now.
Ramesh, MS-MVP - 26 May 2007 14:32 GMT
You're welcome John.

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Ramesh -

Thanks for all your help/information.  Problem is solved.

Thanks,
John

> Thanks Ramesh -
>
[quoted text clipped - 11 lines]
> >
> > It looks like the tool can be run in XP Home Edition also. Unfortunately, I don't have an XP Home Edition box to test it for you.
Ramesh, MS-MVP - 26 May 2007 16:06 GMT
FYI: I've articled it.

Error "Can't find script engine "VBScript" for script" when installing the Windows Installer Cleanup Utility:
http://www.winhelponline.com/articles/209/1/

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

You're welcome John.

Signature

Regards,

Ramesh Srinivasan, Microsoft MVP  [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

"John" <John@discussions.microsoft.com> wrote in message news:E8A9CFB4-F5AA-401A-81EE-E432A7AFAF7D@microsoft.com...
Ramesh -

Thanks for all your help/information.  Problem is solved.

Thanks,
John

"John" wrote:

Andrew E. - 13 May 2007 06:24 GMT
Windows installer clean up utility is about 4 yrs old,doubt its worth at
this point
in time....

> I am trying to run Windows Installer CleanUp Utility version 3 on a Windows
> XP Home Edition Version 2002 Service Pack 2 and get a Windows Script Host
> error message:  Can't find script engine "VBScript".  Any suggestions?
 
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