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Windows Forum / Windows XP / Accessibility / June 2007Application Failed to Initialize Properly (0xc0000022) after KB927
I'm using Windows XP Professional SP 2. After installing KB927891 using the automatic update from the Administrators ID, I found my limited access ID getting numerous "Application failed to initialize properly (0xc0000022)" errors. (The following programs got the error: ACTray, ACMLIcon, scheduler_proxy, pdservice, PIFSvc, osCheck, ccApp, reader_sl.) I went back to the Administrator ID and all worked fine. Back to the limited ID, same errors. From the Administrator's ID I granted administrator authority to the limited ID and the limited ID now worked fine. I removed Administrator authority and the limited ID got all the errors again. I removed KB927891 and tried the limited ID again - still got all the errors. Are my problems caused by some quirk in KB927891 or are my problems a coincidence? I've read about many successes with KB927891 but I did find one posting by someone in England (on another board) with what sounded like the same problem. His "fix" was to restore his system to pre-KB927891 - I hope to not have to do that. Anyone have a better solution?  SignatureMichael Hi, Same here, and system restore did not resolve it. Traced fairly readily with the 3'rd part "depends" utility. So you will need to check that the correct permissions have been set for a couple of .dll's in c\;\windows\system32. They are msvcp71.dll and msvcr71.dll. I used the command line program cacls.exe to check the current permisisons for these files, then granted read permission - ie BUIILTIN\Users:R Don > I'm using Windows XP Professional SP 2. > [quoted text clipped - 19 lines] > -- > Michael Don, Thank You!!! That did the trick. SignatureMichael > Hi, > [quoted text clipped - 33 lines] > > -- > > Michael Thanks Don! I used your solution a couple days ago and it's been working just fine. I really appreciate your help. SignatureMichael > Hi, > [quoted text clipped - 33 lines] > > -- > > Michael It worked like a charm. Thank you for sharing the info!!!! > Hi, > [quoted text clipped - 33 lines] > > -- > > Michael We have same problem after 23 May installation of KB927891 on XP-Pro SP2. At login, Admin Accounts seem okay, but Power Users receive error message "Application Failed to Initialize Properly (0xc0000022)" for these three: "osCheck.exe" "ccApp.exe" and "PIFSvc.exe" Last week problem spread to "acrobat_sl.exe" and Acrobat-Pro won't run for Power Users. Today the problem spread to "uiStub.exe" and NIS2007 protection no longer runs for Power Users; Symantec Tech Support could not resolve with three attempts today. It seems to be a Windows-XP problem. Does anyone know if Microsoft is addressing this issue? Please let me know if you learn the cause and solution. Thank you, Al > I'm using Windows XP Professional SP 2. > [quoted text clipped - 16 lines] > same problem. His "fix" was to restore his system to pre-KB927891 - I hope > to not have to do that. Anyone have a better solution? Hi So did you attempt the solution that worked for me, posted above? > We have same problem after 23 May installation of KB927891 on XP-Pro SP2. > [quoted text clipped - 24 lines] > > authority to the limited ID and the limited ID now worked fine. I removed > > Administrator authority and the limited ID got all the errors again. > I removed KB927891 and tried the limited ID again - still got all the errors. > [quoted text clipped - 8 lines] > > - Show quoted text - Don--Just did; you were right--it worked! Also, it resolved the initialization problems for Acrobat-Pro and NIS2007. Our Users can now resume work without having Admin privledges. Thank you--Al P.S. You might want to cross-post your solution to the other two threads addressing the same problem. Hope MS gets this into an update for the sake of all their other users. > Hi > [quoted text clipped - 42 lines] > > > > - Show quoted text - Hi Al Could you possibly show, key stroke by key stroke, what you typed onto the command line? I have the same 3 files as yourself but no real expertise in order to follow don's instructions. Many thanks Ron > Don--Just did; you were right--it worked! > Also, it resolved the initialization problems for Acrobat-Pro and NIS2007. [quoted text clipped - 51 lines] > > > > > > - Show quoted text - Is it possible to show what you typed into the command line, as I have little expertise? I have same 3 files with error message. Thanks > Don--Just did; you were right--it worked! > Also, it resolved the initialization problems for Acrobat-Pro and NIS2007. [quoted text clipped - 51 lines] > > > > > > - Show quoted text - Ron, Take this slowly if you are not familiar with the command line. 1. Go to the command prompt - i.e click "Run", type in "cmd" - without the quotes - then press enter. 2. In the big black window (expand it), type after the prompt character (>) >cd \ press Enter >cd windows\system32 press Enter >cacls msvc*.71 press Enter You should get a list of file access permissions for at least two files - msvcp71.dll and msvcr71.dll. Have a good look and check whether this includes "BUILTIN\Users:R" for the above files. next >exit press enter Come back here for the next step. I take no responsiblity for any problems whasoever that may result from incorrect actions. Drax Shadrach Flint Many thanks for your assistance, which is much appreciated. The two specified files were not present in c:\WINDOWS\system32, although two similar files (MSVCP71.DLL & MSVCR71.DLL) were, but cacls did not produce BUILTIN\users:R amongst the BUILTINS for these two files. I did however find msvcp71.dll & msvcr71.dll in other files including, program files\common files\symantec shared\symsetup\{5AA2.......}_10_2_0_30 ----------------------------ditto-------------------------------{420F........}_1_1_0_38 program files\BT Broadband Talk Softphone all of which turned up BUILTIN\Users:R I'm guessing that I need to copy these files to the appropriate folder, but am not confident as to how to do this without risking an error. Regards Ron > Ron, > [quoted text clipped - 21 lines] > > Drax Hi Ronald, You have found the two files for which BUILTIN\Users:R is required in c:\windows\system32. DO NOT COPY THE OTHER FILES of the same name - they are different file versions. Change the permissions for the two files in c:\windows\system32 folder as follows:- Firstly repeat what you did before but one file at a time ie Click Run enter "cmd" (no quotes) and enter, then in the Command window >cd\ >cd windows\system32 >cacls msvcp71.dll If it does NOT list a permission BUILTIN\Users:R Then >cacls msvcp71.dll /E /G BUILTIN\Users:R Do not miss out the spaces You should get a "... processed" message on screen. Repeat the command to verify this >cacls msvcp71.dll If it shews the correct permissions, do the same for the file msvcr71.dll. If it does not, then you screwed up somewhere. I take no responsibility whatsoever for any undesireable consequences of your actions. good luck Don > Shadrach Flint > [quoted text clipped - 46 lines] > > > > Drax Hi Don Really appreciate your help which was invaluable, as I might have eventually copied and I suppose overwritten the other files! After a restart, Norton fired up and all is well. Thanks again. Ron > Hi Ronald, > [quoted text clipped - 91 lines] > > > > > > Drax > Hi Ronald, > [quoted text clipped - 91 lines] > > > > Drax Don, I followed your instructions for changing the permissions on msvcp71.dll and msvcr71.dll. I, too, was getting the error "failed to initialize..." as other, and the same error code, all related to Norton. When I made the change, I received the "processed" message that you described. When I then logged into the limited (non administrator) accounts (for my young sons) where I'd been receiving the errors, Norton crashed upon login. It came me the standard "this application has failed," the one that includes the option to notify Microsoft. Norton AV still does not run, but instead of the initialize error, I get a crash of "oscheck.exe." When I try to run NAV at that point, I get a crash of "uiStub.exe." Any suggestions you have will be much appreciated and thanks for your contributions to this group. Kirk > > Hi Ronald, > > [quoted text clipped - 108 lines] > > Kirk Hi I had this problem after downloading Norton Internet Security 'add on' pack for parental controls. After much trawling of internet and frustrating interactions with Symantec I found this solution which has worked perfectly and I am not a very confident user. My system32 folder had these 2 files in CAPS only (showed as MSVCR71.dll not msvcr71.dll etc ) so I updated these. Thanks for the help. > > Hi Ronald, > > [quoted text clipped - 108 lines] > > Kirk > Hi Ronald, > [quoted text clipped - 91 lines] > > > > Drax This is it!!! Works GREAT hello again If I copy & paste the files with the access permission needed to replace the ones in capital letters (which I now realise are the same), would this be the answer? Thanks again > Ron, > [quoted text clipped - 21 lines] > > Drax A further question on this topic. I have a french version of windows and the BUILTIN\Users:R is written BUILTIN\Utilisateurs avec pouvoir:C My guess is that ui need to change the letter C. Should I still use the letter R at the end of the command that I will enter onthe DOS prompt? A better question may be: Should I put the same letter in the end as the one for the administrator which happen to be F? Thanks for helping me. Pierre > Ron, > [quoted text clipped - 21 lines] > > Drax Pierre. Je ne parle pas bien et je ne comprend pas, alors en Anglais -- You need to set the two files previously described so that they have READ access permission for users. You can find out which "letter" to use after the Builtin\Users: by the help facility At the command prompt in the appropriate folder, type >cacls /h and it will list the options available. En francais, "L" = lire n'est pas? "C" = changer ? Surtout ne fait pas "changer" or whatever that is in you version of the Windows software. Goo luck. > A further question on this topic. > [quoted text clipped - 36 lines] > > > > Drax |
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