REMOTE ASSISTANT

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HARRY DICKINSON - 11 May 2005 15:26 GMT

Cannot connect and get message Web Page Dialog, "Automation server can't
create object" followed by " Remote Assistance connection could not be
established because the remote host name could not be resolved" What can I
do to make the connection.

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HARRY DICKINSON

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Ramesh, MS-MVP - 11 May 2005 17:04 GMT

From : http://www.chicagotech.net/rdesktop.htm

Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?
A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) edit the invitation IP address. 2) Use Windows Messenger to
establish the Remote Assistance session.

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Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

> Cannot connect and get message Web Page Dialog, "Automation server can't
> create object" followed by " Remote Assistance connection could not be
> established because the remote host name could not be resolved" What can
> I
> do to make the connection.

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HARRY DICKINSON - 26 May 2005 08:34 GMT

Ramish

Sorry for the delay, but thank you for this.

How do I edit the IP invitation address

> From : http://www.chicagotech.net/rdesktop.htm
>
[quoted text clipped - 11 lines]
> > I
> > do to make the connection.

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Ramesh, MS-MVP - 30 May 2005 15:42 GMT

Harry

Here is an example:
http://support.microsoft.com/?kbid=307711&sd=RMVP

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Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

> Ramish
>
[quoted text clipped - 20 lines]
>> > I
>> > do to make the connection.

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