> Don't know how to do what you suggested. I need it in simple language,
> spelled out.

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Thanks for the information. Norton, my anti-virus program, says it has to be
removed manually.
>> Don't know how to do what you suggested. I need it in simple language,
>> spelled out.
[quoted text clipped - 23 lines]
> SpyBot Search and Destroy can be found here:
> http://www.safer-networking.org/en/download/index.html
Malke - 27 Feb 2006 18:47 GMT
> Thanks for the information. Norton, my anti-virus program, says it has
> to be removed manually.
Since you haven't told us what virus NAV says must be removed manually,
we can't help you. Symantec may have manual instructions for the virus'
removal. Put the name of the virus into the Search Threats box here:
http://www.symantec.com/avcenter/
Malke

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Jupiter Jones [MVP] - 27 Feb 2006 18:47 GMT
Claire;
Different viruses will have different removal procedures.
You should contact Norton.
Search for the virus name here:
http://www.symantec.com/search/
You should get the detailed information you need there.
Or
Post to the correct newsgroup:
microsoft.public.security.virus
You will need to post more details such as:
Exact message you get
Virus name
Etc.

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> Thanks for the information. Norton, my anti-virus program, says it has to
> be removed manually.
Claire Brucker - 27 Feb 2006 19:31 GMT
The virus is a Trojan. Thanks for the tips. Will do.
> Claire;
> Different viruses will have different removal procedures.
[quoted text clipped - 12 lines]
>> Thanks for the information. Norton, my anti-virus program, says it has to
>> be removed manually.
Leythos - 27 Feb 2006 19:32 GMT
> Thanks for the information. Norton, my anti-virus program, says it has to be
> removed manually.
Maybe you could provide more information - Norton will also have online
help at www.symantec.com where you can enter the name of the virus that
Norton detected and it will tell you how to remove it.
Manually means a couple things, like booting into safe mode and running
the AV software again...
It could also mean downloading a special utility from Symantec to remove
the malware...
How about you tell us what virus Norton says you have and we'll get you
some help.
When you don't provide enough information in the initial trouble post we
have to go back and forth wasting valuable time.

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Claire Brucker - 27 Feb 2006 23:39 GMT
It is a Trojan virus. Norton gives instructions
on how to get rid of it but they are so complicated that I couldn't follow
them. That's why I asked for an easier way to do it.
>> Thanks for the information. Norton, my anti-virus program, says it has to
>> be
[quoted text clipped - 15 lines]
> When you don't provide enough information in the initial trouble post we
> have to go back and forth wasting valuable time.
Malke - 28 Feb 2006 00:44 GMT
> It is a Trojan virus. Norton gives instructions
> on how to get rid of it but they are so complicated that I couldn't
> follow
> them. That's why I asked for an easier way to do it.
I'm sorry but if you can't follow Symantec's instructions (and there is
no shame in admitting this isn't your cup of tea), then take the
machine to a professional computer repair shop (not your local version
of BigStoreUSA). Removing viruses/malware can be very complex and there
is no way around that.
Malke

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Leythos - 28 Feb 2006 04:00 GMT
> It is a Trojan virus. Norton gives instructions
> on how to get rid of it but they are so complicated that I couldn't follow
> them. That's why I asked for an easier way to do it.
If you can't follow their instructions the do yourself a favor and take
it to someone that can.
There is no shame in admitting, even to us, that you can't handle it,
many others can't do it either.
After it's fixed, you really need to understand how you got infected and
how to prevent it again.

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Claire Brucker - 28 Feb 2006 13:00 GMT
Thanks to all of you. You have been very helpful.
>> It is a Trojan virus. Norton gives instructions
>> on how to get rid of it but they are so complicated that I couldn't
[quoted text clipped - 9 lines]
> After it's fixed, you really need to understand how you got infected and
> how to prevent it again.
janfeb - 28 Feb 2006 13:36 GMT
trojan means it phones home.wins xp firewall dosn't stop out going
virus.download seagate firewall v5 (make sure its v5 not v1) free turn off
wins firewall install seagate at lest the virus will have a pain calling
home.restart pc as its starting
hold down control key on key board.puts u in safe mode.click start, click
search,
click for files or folders, in that box in "search for files" typ the name
of virus u will
see it in right hand box,right click it with mouse click delete.
> Thanks to all of you. You have been very helpful.
>
[quoted text clipped - 11 lines]
> > After it's fixed, you really need to understand how you got infected and
> > how to prevent it again.
Ken Blake, MVP - 28 Feb 2006 20:04 GMT
> trojan means it phones home
No, a trojan doesn't necessarily phone home (although some do), and
certainly doesn't mean that. Here is a fairly standard definition for a
"trojan" (actually short for "trojan horse"):
http://searchsecurity.techtarget.com/sDefinition/0,,sid14_gci213221,00.html
And here are a bunch of other definitions.
http://www.google.com/search?hl=en&lr=&oi=defmore&defl=en&q=define:Trojan+Horse

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Please reply to the newsgroup
> .wins xp firewall dosn't stop out going
> virus.download seagate firewall v5 (make sure its v5 not v1) free
[quoted text clipped - 26 lines]
>>> spam999free@rrohio.com
>>> remove 999 in order to email me