Windows Update

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Ben - 30 Dec 2006 03:33 GMT

I am trying to run winows update on win xp pro Dell computer and I am getting
a message saying:
"The website has encountered a problem and cannot display the page you are
trying to view."

Any ideas?

Thanks,

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Jim Byrd - 30 Dec 2006 06:30 GMT

Hi Ben - Try the following:

1. Close ALL instances of IE and/or OE.
2. In control panel, open Internet Options
3. On the General Tab, click Delete Files and also check and OK "Delete all
offline content"
4. On the Advanced Tab, UNcheck "Enable third party browser extensions
(requires restart)". OK out.
5. If you are using a HOSTS file for ad blocking, disable it or rename it to
something other than HOSTS.
6. Reboot, and then Reboot again.

Now try Windows Update (NOT Microsoft Update) again. (If it now works,
you'll need to determine if you've a bad addy in your HOSTS file, or whether
one of your Browser Helper Objects [BHOs], if any, is causing the problem.)

Please post back with your results.

Signature

Regards, Jim Byrd, MVP, DTS, ASVOP
My Blog, Defending Your Machine,
http://defendingyourmachine.blogspot.com/

|| I am trying to run winows update on win xp pro Dell computer and I
|| am getting a message saying:
[quoted text clipped - 4 lines]
||
|| Thanks,

Reply to this Message

TaurArian [MS-MVP] - 30 Dec 2006 06:45 GMT

In addition to Jim's advice -

You receive a "Windows Update has encountered an error and cannot display the
requested page" error message when you try to install an update
http://support.microsoft.com/default.aspx?scid=kb;en-us;883614

Signature

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
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Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
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(Links to web pages and MSKB Articles are posted for the purposes of keeping the
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|I am trying to run winows update on win xp pro Dell computer and I am getting
| a message saying:
[quoted text clipped - 4 lines]
|
| Thanks,

Reply to this Message