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Windows Forum / Windows XP / Games / March 2006Blue screen
So far twice while playing guild wars my computer will stop and the screen goes blue no message just blue just installed a new video card Radeon 9800 and the drivers are new and good. Card is installed properly I believe what could be the problem. I am running XP and have no other modifications Any help would be greatly appreciated. Hi TH, Lets run a diagnostic of your system to see if we can pinpoint the problem. In order to Create a dxdiag.txt file: Click Start / Run / type: DXDIAG Click the "Test" buttons in the Display, Sound, Music & Network Tabs; Afterwards click the "Save All Information..." button in the bottom row. Open the file and copy/paste everything up to this section in your reply: --------------------- Sound Capture Devices ---------------------  SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ TH Wrote: ================= | So far twice while playing guild wars my computer will stop and the screen | goes blue no message just blue just installed a new video card Radeon 9800 | and the drivers are new and good. Card is installed properly I believe what | could be the problem. I am running XP and have no other modifications Any | help would be greatly appreciated. "Jimmy S." wrote:------------------ DirectX Components ------------------ ddraw.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 265728 bytes ddrawex.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 24064 bytes dxapi.sys: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 10496 bytes d3d8.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1179648 bytes d3d8thk.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 8192 bytes d3d9.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1689600 bytes d3dim.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 436224 bytes d3dim700.dll: 5.03.0001.0902 English Final Retail 5/30/2003 10:00:02 797184 bytes d3dramp.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 590336 bytes d3drm.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 350208 bytes d3dxof.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 47616 bytes d3dpmesh.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 34816 bytes dplay.dll: 5.00.2134.0001 English Final Retail 7/16/2003 15:27:11 33040 bytes dplayx.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 230400 bytes dpmodemx.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 77824 bytes dpwsock.dll: 5.00.2134.0001 English Final Retail 7/16/2003 15:27:17 42768 bytes dpwsockx.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 57856 bytes dplaysvr.exe: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 28160 bytes dpnsvr.exe: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 16896 bytes dpnet.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 723968 bytes dpnlobby.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 3072 bytes dpnaddr.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 3072 bytes dpvoice.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 381952 bytes dpvsetup.exe: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 80896 bytes dpvvox.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 112128 bytes dpvacm.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 19968 bytes dpnhpast.dll: 5.03.0000.0901 English Final Retail 3/24/2003 10:00:02 32768 bytes dpnhupnp.dll: 5.03.0000.0901 English Final Retail 3/24/2003 10:00:02 68096 bytes dpserial.dll: 5.00.2134.0001 English Final Retail 7/16/2003 15:27:15 53520 bytes dinput.dll: 5.01.2600.1106 English Final Retail 8/29/2002 04:40:00 648704 bytes dinput8.dll: 5.01.2600.1106 English Final Retail 8/29/2002 04:40:00 667648 bytes dimap.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 44032 bytes diactfrm.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 467968 bytes joy.cpl: 5.01.2600.1106 English Final Retail 8/29/2002 04:41:00 208896 bytes gcdef.dll: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 223232 bytes pid.dll: 5.01.2600.1106 English Final Retail 8/29/2002 04:41:00 31744 bytes dsound.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 363520 bytes dsound3d.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 1294336 bytes dswave.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 18432 bytes dsdmo.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 186880 bytes dsdmoprp.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 491520 bytes dmusic.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 104448 bytes dmband.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 27136 bytes dmcompos.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 58368 bytes dmime.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 181248 bytes dmloader.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 33280 bytes dmstyle.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 98816 bytes dmsynth.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 100864 bytes dmscript.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 76800 bytes system.dll: 1.01.4322.0573 English Final Retail 2/12/2004 14:48:15 1216512 bytes dx7vb.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 602624 bytes dx8vb.dll: 5.03.0001.0902 English Final Retail 5/30/2003 10:00:02 1189888 bytes dxdiagn.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1769472 bytes mfc40.dll: 4.01.0000.6140 English Final Retail 7/16/2003 15:33:32 924432 bytes mfc42.dll: 6.00.8665.0000 English Beta Retail 7/16/2003 15:33:33 995383 bytes wsock32.dll: 5.01.2600.0000 English Final Retail 7/16/2003 15:53:16 21504 bytes amstream.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 64512 bytes devenum.dll: 6.05.0001.0902 English Final Retail 5/30/2003 10:00:02 132608 bytes dxmasf.dll: 6.04.0009.1125 English Final Retail 7/16/2003 15:27:48 498205 bytes mciqtz32.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 34304 bytes mpg2splt.ax: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 136192 bytes msdmo.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 13312 bytes encapi.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 18944 bytes qasf.dll: 10.00.0000.3802 English Final Retail 1/28/2005 13:44:28 221184 bytes qcap.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 257024 bytes qdv.dll: 6.05.0001.0904 English Final Retail 7/9/2004 04:27:28 276480 bytes qdvd.dll: 6.05.0001.0904 English Final Retail 7/9/2004 04:27:28 382976 bytes qedit.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 1798144 bytes qedwipes.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 733184 bytes quartz.dll: 6.05.0001.0907 English Final Retail 8/30/2005 08:14:00 1227776 bytes strmdll.dll: 4.01.0000.3928 English Final Retail 7/16/2003 15:46:56 251904 bytes iac25_32.ax: 2.00.0005.0053 English Final Retail 11/14/2002 13:58:00 199680 bytes ir41_32.ax: 4.51.0016.0003 English Final Retail 11/14/2002 13:58:00 848384 bytes ir41_qc.dll: 4.30.0062.0002 English Final Retail 11/14/2002 13:58:02 120320 bytes ir41_qcx.dll: 4.30.0064.0001 English Final Retail 11/14/2002 13:58:02 338432 bytes ir50_32.dll: 5.2562.0015.0055 English Final Retail 11/14/2002 13:58:02 755200 bytes ir50_qc.dll: 5.00.0063.0048 English Final Retail 12/20/2002 10:40:58 200192 bytes ir50_qcx.dll: 5.00.0064.0048 English Final Retail 12/20/2002 10:40:58 183808 bytes ivfsrc.ax: 5.10.0002.0051 English Final Retail 11/14/2002 13:58:06 154624 bytes mswebdvd.dll: 6.05.0001.0900 English Final Retail 12/12/2002 01:14:32 324096 bytes ks.sys: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 130304 bytes ksproxy.ax: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 117248 bytes ksuser.dll: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 4096 bytes stream.sys: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 48512 bytes mspclock.sys: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 5248 bytes mspqm.sys: 5.01.2600.0000 English Final Retail 8/23/2001 06:00:00 4608 bytes mskssrv.sys: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 7424 bytes swenum.sys: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 4096 bytes mstee.sys: 5.03.0000.0900 English Final Retail 12/12/2002 01:14:32 5504 bytes bdaplgin.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16896 bytes bdasup.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 11392 bytes msdvbnp.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 52224 bytes psisdecd.dll: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:40 354816 bytes psisrndr.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:40 30208 bytes ipsink.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 14848 bytes mpeg2data.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 57856 bytes ndisip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 10112 bytes mpe.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 15104 bytes streamip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 14976 bytes msvidctl.dll: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 1230336 bytes slip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 10880 bytes nabtsfec.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 83968 bytes ccdecode.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16384 bytes vbisurf.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 27648 bytes msyuv.dll: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16896 bytes kstvtune.ax: 5.03.0001.0904 English Final Retail 7/19/2004 16:19:30 285696 bytes ksxbar.ax: 5.03.0001.0902 English Final Retail 7/9/2004 04:26:38 39424 bytes kswdmcap.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 226304 bytes vfwwdm32.dll: 5.01.2600.1106 English Final Retail 8/29/2002 02:41:18 49664 bytes wstcodec.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 18688 bytes wstdecod.dll: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 47104 bytes msdv.sys: 5.01.2600.0000 English Final Retail 7/9/2004 04:26:38 52096 bytes ------------------ DirectShow Filters ------------------ WDM Streaming VBI Codecs: NABTS/FEC VBI Codec,0x00200000,2,1,,5.03.0000.0900 CC Decoder,0x00200000,2,1,,5.03.0000.0900 WST Codec,0x00200000,1,1,,5.03.0000.0900 DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,, WMAPro over S/PDIF DMO,0x00600800,1,1,, WMSpeech Decoder DMO,0x00600800,1,1,, WMVideo Advanced Decoder DMO,0x00800001,1,1,, Mpeg4s Decoder DMO,0x00800001,1,1,, WMV Screen decoder DMO,0x00800001,1,1,, WMVideo Decoder DMO,0x00800001,1,1,, Mpeg43 Decoder DMO,0x00800001,1,1,, Mpeg4 Decoder DMO,0x00800001,1,1,, DivX Decoder Filter,0x00800000,1,1,, Full Screen Renderer,0x00200000,1,0,quartz.dll,6.05.0001.0907 DV Muxer,0x00400000,0,0,qdv.dll,6.05.0001.0904 Color Space Converter,0x00400001,1,1,quartz.dll,6.05.0001.0907 WM ASF Reader,0x00400000,0,0,qasf.dll,10.00.0000.3802 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,10.00.0000.3802 AVI Splitter,0x00600000,1,1,quartz.dll,6.05.0001.0907 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.05.0001.0907 Indeo® video 5.10 Compression Filter,0x00200000,1,1,,5.2562.0015.0055 Windows Media Audio Decoder,0x00800001,1,1,msadds32.ax,8.00.0000.4487 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.05.0001.0900 ArcSoft Mpeg MPlex Filter,0x00200000,2,1,ArcMplexFilter.ax,2.04.0000.0000 Arcsoft Mpeg MPlex Filter,0x00200000,2,0,MplexFilter.ax,1.00.0000.0005 Arcsoft Source Buffer Filter,0x00200000,2,0,SrcBuffer.ax,2.01.0000.0010 StreamBufferSink,0x00200000,0,0,sbe.dll,6.04.2600.1106 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.05.0001.0907 Indeo® video 5.10 Decompression Filter,0x00640000,1,1,,5.2562.0015.0055 Microsoft Screen Video Decompressor,0x00800000,1,1,msscds32.ax,8.00.0000.4487 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.05.0001.0907 Arcsoft Mpeg Encoder Filter,0x00200000,2,0,ArcMpegCodec.ax,2.04.0000.0003 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.05.0001.0907 CyberLink Video Regulator,0x00200000,1,1,CLRGL.ax,1.00.0000.0001 MPEG Layer-3 Decoder,0x00810000,1,1,l3codecx.ax,1.05.0000.0050 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.05.0001.0900 ACELP.net Sipro Lab Audio Decoder,0x00800001,1,1,acelpdec.ax,1.04.0000.0000 Render Dib New,0x00200000,1,1,ezrgb24.ax,1.00.0000.0000 CyberLink SlideShowLT Source Filter,0x00200000,0,1,SlideShowLT.ax,1.00.0000.0826 Arcsoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0001.0004 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.05.0001.0907 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.05.0001.0907 File Source (Netshow URL),0x00400000,0,1,wmpasf.dll,10.00.0000.3802 DV Splitter,0x00600000,1,2,qdv.dll,6.05.0001.0904 Windows Media Video Decoder,0x00800000,1,1,wmvds32.ax,8.00.0000.4487 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.05.0001.0907 Windows Media Video Decoder,0x00800000,1,1,wmv8ds32.ax,8.00.0000.4000 Windows Media Multiplexer,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASX file Parser,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASX v.2 file Parser,0x00600000,1,0,wmpasf.dll,10.00.0000.3802 NSC file Parser,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ACM Wrapper,0x00600000,1,1,quartz.dll,6.05.0001.0907 Windows Media source filter,0x00600000,0,2,wmpasf.dll,10.00.0000.3802 Video Renderer,0x00800001,1,0,quartz.dll,6.05.0001.0907 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.04.2600.1106 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.05.0001.0904 Video Port Manager,0x00600000,2,1,quartz.dll,6.05.0001.0907 WST Decoder,0x00600000,1,1,wstdecod.dll,5.03.0000.0900 Video Renderer,0x00400000,1,0,quartz.dll,6.05.0001.0907 WM ASF Writer,0x00400000,0,0,qasf.dll,10.00.0000.3802 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,5.03.0000.0900 Microsoft MPEG-4 Video Decompressor,0x00800000,1,1,mpg4ds32.ax,8.00.0000.4487 File writer,0x00200000,1,0,qcap.dll,6.05.0001.0900 Arcsoft DV Transition,0x00200000,1,1,DVTransition.ax,2.01.0000.0004 DVD Navigator,0x00200000,0,2,qdvd.dll,6.05.0001.0904 Overlay Mixer2,0x00400000,1,1,qdvd.dll,6.05.0001.0904 AVI Draw,0x00600064,9,1,quartz.dll,6.05.0001.0907 .RAM file Parser,0x00600000,1,0,wmpasf.dll,10.00.0000.3802 G.711 Codec,0x00200000,1,1,g711codc.ax,5.01.2600.0000 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.05.0001.0900 DV Video Decoder,0x00800000,1,1,qdv.dll,6.05.0001.0904 Indeo® audio software,0x00500000,1,1,,2.00.0005.0053 Windows Media Update Filter,0x00400000,1,0,wmpasf.dll,10.00.0000.3802 ASF DIB Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF ACM Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF ICM Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF URL Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF JPEG Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF DJPEG Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 ASF embedded stuff Handler,0x00600000,1,1,wmpasf.dll,10.00.0000.3802 Arcsoft Realtime Capture Encoder Filter,0x00200000,2,0,ArcCaptureEncoder.ax,2.04.0001.0001 WIA Stream Snapshot Filter,0x00200000,1,1,wiasf.ax,1.00.0000.0000 CyberLink DxVA Filter,0x00200000,0,3,Cldxva.ax, SampleGrabber,0x00200000,1,1,qedit.dll,6.05.0001.0900 Null Renderer,0x00200000,1,0,qedit.dll,6.05.0001.0900 MPEG-2 Sections and Tables,0x005fffff,1,0,mpeg2data.ax,6.05.0001.0900 IVF source filter,0x00600000,0,1,ivfsrc.ax,5.10.0002.0051 StreamBufferSource,0x00200000,0,0,sbe.dll,6.04.2600.1106 Smart Tee,0x00200000,1,2,qcap.dll,6.05.0001.0900 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.05.0001.0904 RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,6.00.0012.1208 AVI Decompressor,0x00600000,1,1,quartz.dll,6.05.0001.0907 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.05.0001.0907 QuickTime Movie Parser,0x00600000,1,1,quartz.dll,6.05.0001.0907 Wave Parser,0x00400000,1,1,quartz.dll,6.05.0001.0907 MIDI Parser,0x00400000,1,1,quartz.dll,6.05.0001.0907 Multi-file Parser,0x00400000,1,1,quartz.dll,6.05.0001.0907 Lyric Parser,0x00400000,1,1,quartz.dll,6.05.0001.0907 File stream renderer,0x00400000,1,1,quartz.dll,6.05.0001.0907 XML Playlist,0x00400000,1,0,wmpasf.dll,10.00.0000.3802 ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0001.0011 Arcsoft AC3 Audio Decoder,0x00800001,1,1,AC3Dec.ax,2.04.0001.0001 CyberLink Line21 Decoder Filter for Dell,0x00200000,0,2,CLLine21.ax,3.05.0000.3226 CyberLink Audio Decoder for Dell,0x00601000,1,1,claud.ax,3.05.0000.3226 CyberLink Video/SP Decoder for Dell,0x00600000,2,3,clvsd.ax,3.05.0000.3226 CyberLink DVD Navigator for Dell,0x00600000,0,3,CLNAV.AX,3.05.0000.3226 AVI Mux,0x00200000,1,0,qcap.dll,6.05.0001.0900 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.05.0001.0907 File Source (Async.),0x00400000,0,1,quartz.dll,6.05.0001.0907 File Source (URL),0x00400000,0,1,quartz.dll,6.05.0001.0907 ArcSoft MPEG Video Decoder,0x00400000,1,1,mpgvideo.ax,2.04.0000.0013 Windows Media Pad VU Data Grabber,0x00600000,1,0,wmmfilt.dll,1.01.2427.0001 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.05.0001.0900 BDA MPEG2 Transport Information Filter,0x00200000,1,0,psisrndr.ax,6.05.0001.0900 QT Decompressor,0x00600000,1,1,quartz.dll,6.05.0001.0907 ShotBoundaryDet,0x00200000,1,1,wmmfilt.dll,1.01.2427.0001 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.05.0001.0907 Indeo® video 4.4 Decompression Filter,0x0009c400,1,1,,4.51.0016.0003 Indeo® video 4.4 Compression Filter,0x00030d40,1,1,,4.51.0016.0003 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,,5.03.0000.0900 WDM Streaming Data Transforms: Microsoft Kernel Acoustic Echo Canceller,0x00200000,2,2,,5.03.0000.0900 Microsoft Kernel GS Wavetable Synthesizer,0x00200000,1,1,,5.03.0000.0900 Microsoft Kernel DLS Synthesizer,0x00200000,1,1,,5.03.0000.0900 Microsoft Kernel DRM Audio Descrambler,0x00200000,1,1,,5.03.0000.0900 Video Compressors: WMVideo Encoder DMO,0x00600800,1,1,, MSScreen encoder DMO,0x00600800,1,1,, WMVideo9 Encoder DMO,0x00600800,1,1,, WMVideo8 Encoder DMO,0x00600800,1,1,, WMVideo Advanced Encoder DMO,0x00600800,1,1,, MSScreen 9 encoder DMO,0x00600800,1,1,, Arcsoft Mpeg Encode Filter,0x00200000,0,0,ArcMpegCodec.ax,2.04.0000.0003 Arcsoft Realtime Capture Encoder Filter,0x00200000,0,0,ArcCaptureEncoder.ax,2.04.0001.0001 DV Video Encoder,0x00200000,0,0,qdv.dll,6.05.0001.0904 Indeo® video 5.10 Compression Filter,0x00100000,1,1,,5.2562.0015.0055 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.05.0001.0907 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.05.0001.0900 Intel 4:2:0 Video V2.50,0x00200000,1,1,qcap.dll,6.05.0001.0900 Intel Indeo(R) Video R3.2,0x00200000,1,1,qcap.dll,6.05.0001.0900 Intel Indeo® Video 4.5,0x00200000,1,1,qcap.dll,6.05.0001.0900 Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.05.0001.0900 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.05.0001.0900 Microsoft H.261 Video Codec,0x00200000,1,1,qcap.dll,6.05.0001.0900 Microsoft H.263 Video Codec,0x00200000,1,1,qcap.dll,6.05.0001.0900 Microsoft RLE,0x00200000,1,1,qcap.dll,6.05.0001.0900 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.05.0001.0900 VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.05.0001.0900 VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.05.0001.0900 Microsoft Windows Media Video 9,0x00200000,1,1,qcap.dll,6.05.0001.0900 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,, WMAudio Encoder DMO,0x00600800,1,1,, IAC2,0x00200000,1,1,quartz.dll,6.05.0001.0907 IMA ADPCM,0x00200000,1,1,quartz.dll,6.05.0001.0907 PCM,0x00200000,1,1,quartz.dll,6.05.0001.0907 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.05.0001.0907 ACELP.net,0x00200000,1,1,quartz.dll,6.05.0001.0907 DSP Group TrueSpeech(TM),0x00200000,1,1,quartz.dll,6.05.0001.0907 Windows Media Audio V1,0x00200000,1,1,quartz.dll,6.05.0001.0907 Windows Media Audio V2,0x00200000,1,1,quartz.dll,6.05.0001.0907 GSM 6.10,0x00200000,1,1,quartz.dll,6.05.0001.0907 Microsoft G.723.1,0x00200000,1,1,quartz.dll,6.05.0001.0907 CCITT A-Law,0x00200000,1,1,quartz.dll,6.05.0001.0907 CCITT u-Law,0x00200000,1,1,quartz.dll,6.05.0001.0907 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.05.0001.0907 Audio Capture Sources: SoundMAX Digital Audio,0x00200000,0,0,qcap.dll,6.05.0001.0900 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.0001.0907 Microsoft GS Wavetable SW Synth,0x00200000,1,0,quartz.dll,6.05.0001.0907 WDM Streaming Capture Devices: SoundMAX Digital Audio,0x00200000,2,2,,5.03.0000.0900 WDM Streaming Rendering Devices: SoundMAX Digital Audio,0x00200000,2,2,,5.03.0000.0900 BDA Rendering Filters: BDA IP Sink,0x00200000,1,1,,5.03.0000.0900 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,msdvbnp.ax,6.05.0001.0900 Microsoft DVBC Network Provider,0x00200000,0,1,msdvbnp.ax,6.05.0001.0900 Microsoft DVBS Network Provider,0x00200000,0,1,msdvbnp.ax,6.05.0001.0900 Microsoft DVBT Network Provider,0x00200000,0,1,msdvbnp.ax,6.05.0001.0900 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,1,0,psisrndr.ax,6.05.0001.0900 MPEG-2 Sections and Tables,0x00600000,1,0,mpeg2data.ax,6.05.0001.0900 WDM Streaming Mixer Devices: Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,, BDA CP/CA Filters: Decrypt/Tag,0x00200000,0,0,encdec.dll,6.04.2600.1106 Encrypt/Tag,0x00200000,0,0,encdec.dll,6.04.2600.1106 XDS Codec,0x00200000,0,0,encdec.dll,6.04.2600.1106 Device Control Filters: ArcSoft Mpeg Mplex Filter,0x00200000,0,0,ArcMplexFilter.ax,2.04.0000.0000 Arcsoft Source Buffer Filter,0x00200000,0,0,SrcBuffer.ax,2.01.0000.0010 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,,5.03.0000.0900 Audio Renderers: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.0001.0907 CyberLink Audio Renderer for Dell,0x00200000,1,0,cladr.ax,3.05.0000.3226 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.0001.0907 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.0001.0907 DirectSound: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.0001.0907 WDM Streaming System Devices: SoundMAX Digital Audio,0x00200000,13,2,,5.03.0000.0900 BDA Receiver Component: BDA Slip De-Framer,0x00600000,1,1,,5.03.0000.0900 > Hi TH, > [quoted text clipped - 14 lines] > | could be the problem. I am running XP and have no other modifications Any > | help would be greatly appreciated. ------------------ System Information ------------------ Time of this report: 1/29/2004, 04:38:40 Machine name: D2Q35B41 Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.050301-1526) Language: English (Regional Setting: English) System Manufacturer: Dell Computer Corporation System Model: Dimension 4600i BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08 Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, ~3.0GHz Memory: 510MB RAM Page File: 344MB used, 906MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.0001.0904 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful. Sound Tab 1: DirectSound test results: All tests were successful. Music Tab: DirectMusic test results: All tests were successful. Input Tab: No problems found. Network Tab: No problems found. DirectPlay test results: All tests were successful. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: 128 DDR ATI Radeon 9800 Pro Manufacturer: ATI Technologies Inc. Chip type: Radeon 9800 AGP (0x4E48) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_10021002&REV_00 Display Memory: 128.0 MB Current Mode: 1024 x 768 (32 bit) (75Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6334 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 3/30/2003 23:22:54, 290048 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 3/30/2003 23:22:32, 624256 bytes Device Identifier: {D7B71EE2-0D08-11CF-0C6B-0830A1C2CB35} Vendor ID: 0x1002 Device ID: 0x4E48 SubSys ID: 0x10021002 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled DDraw Test Result: All tests were successful. D3D7 Test Result: All tests were successful. D3D8 Test Result: All tests were successful. D3D9 Test Result: All tests were successful. ------------- Sound Devices ------------- Description: SoundMAX Digital Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01741028&REV_02 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: smwdm.sys Driver Version: 5.12.0001.3600 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 5/6/2003 10:14:34, 580992 bytes Other Files: Driver Provider: Analog Devices HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: All tests were successful. --------------------- Sound Capture Devices --------------------- Description: SoundMAX Digital Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: smwdm.sys Driver Version: 5.12.0001.3600 (English) Driver Attributes: Final Retail Date and Size: 5/6/2003 10:14:34, 580992 bytes Cap Flags: 0x0 Format Flags: 0x0 ----------- DirectMusic ----------- DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK Test Result: All tests were successful. ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No Registry: OK ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x24D2 | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 7/16/2003 15:49:18, 51968 bytes | Driver: usbd.sys, 7/16/2003 15:49:17, 4736 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard 101/102-Key or Microsoft Natural PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | Driver: i8042prt.sys, 7/16/2003 15:29:46, 51072 bytes | Driver: kbdclass.sys, 7/16/2003 15:31:12, 23424 bytes + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: termdd.sys, 8/29/2002 04:46:42, 38024 bytes | Driver: kbdclass.sys, 7/16/2003 15:31:12, 23424 bytes + HID-compliant mouse | Vendor/Product ID: 0x046D, 0xC01B | Matching Device ID: hid_device_system_mouse | Service: mouhid | Driver: mouhid.sys, 7/16/2003 15:27:31, 12160 bytes | Driver: mouclass.sys, 7/16/2003 15:46:14, 22016 bytes + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 8/29/2002 04:46:42, 38024 bytes | Driver: mouclass.sys, 7/16/2003 15:46:14, 22016 bytes ---------------------------- DirectPlay Service Providers ---------------------------- DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900) DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900) DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900) DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900) Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904) IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904) Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900) Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900) DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run DirectPlay Test Result: All tests were successful. Registry: OK ------------------- DirectPlay Adapters ------------------- DirectPlay8 Modem Service Provider: Communications cable between two computers DirectPlay8 Modem Service Provider: Conexant SmartHSFi V.9x 56K DF PCI Modem DirectPlay8 Serial Service Provider: COM1 DirectPlay8 Serial Service Provider: COM3 DirectPlay8 TCP/IP Service Provider: Local Area Connection 2 - IPv4 - ----------------------- DirectPlay Voice Codecs ----------------------- Voxware VR12 1.4kbit/s Voxware SC06 6.4kbit/s Voxware SC03 3.2kbit/s MS-PCM 64 kbit/s MS-ADPCM 32.8 kbit/s Microsoft GSM 6.10 13 kbit/s TrueSpeech(TM) 8.6 kbit/s ------------------------- DirectPlay Lobbyable Apps ------------------------- ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 49.3 GB Total Space: 76.2 GB File System: NTFS Model: ST380011A Drive: D: Model: HL-DT-ST DVD-ROM GDR8162B Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.1106 (English), 7/16/2003 15:25:10, 47488 bytes Drive: E: Model: HL-DT-ST CD-RW GCE-8483B Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.1106 (English), 7/16/2003 15:25:10, 47488 bytes -------------- System Devices -------------- Name: Intel(R) 82865G\PE\P Processor to AGP Controller - 2571 Device ID: PCI\VEN_8086&DEV_2571&SUBSYS_00000000&REV_02\3&172E68DD&0&08 Driver: C:\WINDOWS\System32\DRIVERS\AGP440.SYS, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 25472 bytes Name: Intel(R) 82865G\PE\P Processor to I/O Controller - 2570 Device ID: PCI\VEN_8086&DEV_2570&SUBSYS_00000000&REV_02\3&172E68DD&0&00 Driver: n/a Name: Intel(R) 82801EB USB Universal Host Controller - 24DE Device ID: PCI\VEN_8086&DEV_24DE&SUBSYS_01741028&REV_02\3&172E68DD&0&EB Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:21, 19328 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:19, 135552 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:18, 51968 bytes Driver: C:\WINDOWS\System32\usbui.dll, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 67072 bytes Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_8086&DEV_24DD&SUBSYS_01741028&REV_02\3&172E68DD&0&EF Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:17, 19328 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:19, 135552 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:18, 51968 bytes Driver: C:\WINDOWS\System32\hccoin.dll, 5.01.2600.1106 (English), 7/16/2003 15:29:15, 5120 bytes Driver: C:\WINDOWS\System32\usbui.dll, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 67072 bytes Name: Intel(R) 82801EB Ultra ATA Storage Controllers Device ID: PCI\VEN_8086&DEV_24DB&SUBSYS_01741028&REV_02\3&172E68DD&0&F9 Driver: C:\WINDOWS\System32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 7/16/2003 15:41:08, 3328 bytes Driver: C:\WINDOWS\System32\DRIVERS\pciidex.sys, 5.01.2600.1106 (English), 7/16/2003 15:41:09, 23680 bytes Driver: C:\WINDOWS\System32\DRIVERS\atapi.sys, 5.01.2600.1106 (English), 7/16/2003 15:24:25, 86912 bytes Name: Intel(R) 82801EB USB Universal Host Controller - 24D7 Device ID: PCI\VEN_8086&DEV_24D7&SUBSYS_01741028&REV_02\3&172E68DD&0&EA Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:21, 19328 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:19, 135552 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:18, 51968 bytes Driver: C:\WINDOWS\System32\usbui.dll, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 67072 bytes Name: SoundMAX Integrated Digital Audio Device ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01741028&REV_02\3&172E68DD&0&FD Driver: n/a Name: Intel(R) 82801EB USB Universal Host Controller - 24D4 Device ID: PCI\VEN_8086&DEV_24D4&SUBSYS_01741028&REV_02\3&172E68DD&0&E9 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:21, 19328 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:19, 135552 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:18, 51968 bytes Driver: C:\WINDOWS\System32\usbui.dll, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 67072 bytes Name: Intel(R) 82801EB SMBus Controller - 24D3 Device ID: PCI\VEN_8086&DEV_24D3&SUBSYS_01741028&REV_02\3&172E68DD&0&FB Driver: n/a Name: Intel(R) 82801EB USB Universal Host Controller - 24D2 Device ID: PCI\VEN_8086&DEV_24D2&SUBSYS_01741028&REV_02\3&172E68DD&0&E8 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:21, 19328 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:19, 135552 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.1106 (English), 7/16/2003 15:49:18, 51968 bytes Driver: C:\WINDOWS\System32\usbui.dll, 5.01.2600.0000 (English), 7/16/2003 15:27:31, 67072 bytes Name: Intel(R) 82801EB Ultra ATA Storage Controllers Device ID: PCI\VEN_8086&DEV_24D1&SUBSYS_01741028&REV_02\3&172E68DD&0&FA Driver: C:\WINDOWS\System32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 7/16/2003 15:41:08, 3328 bytes Driver: C:\WINDOWS\System32\DRIVERS\pciidex.sys, 5.01.2600.1106 (English), 7/16/2003 15:41:09, 23680 bytes Driver: C:\WINDOWS\System32\DRIVERS\atapi.sys, 5.01.2600.1106 (English), 7/16/2003 15:24:25, 86912 bytes Name: Intel(R) 82801EB LPC Interface Controller - 24D0 Device ID: PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&172E68DD&0&F8 Driver: C:\WINDOWS\System32\DRIVERS\isapnp.sys, 5.01.2600.0000 (English), 7/16/2003 15:30:52, 35840 bytes Name: Intel(R) 82801EB PCI Bridge - 244E Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&172E68DD&0&F0 Driver: C:\WINDOWS\System32\DRIVERS\pci.sys, 5.01.2600.1106 (English), 7/16/2003 15:41:07, 62976 bytes Name: Intel(R) PRO/100 VE Network Connection Device ID: PCI\VEN_8086&DEV_1050&SUBSYS_01741028&REV_02\4&1C660DD6&0&40F0 Driver: C:\WINDOWS\System32\DRIVERS\e100b325.sys, 7.00.0026.0000 (English), 3/4/2003 12:56:26, 145408 bytes Driver: C:\WINDOWS\System32\Prounstl.exe, 7.00.0005.0000 (English), 7/11/2003 12:15:48, 118784 bytes Driver: C:\WINDOWS\System32\e100b325.din, 6/27/2002 06:53:38, 5110 bytes Driver: C:\WINDOWS\System32\IntelNic.dll, 2.04.0000.0000 (English), 12/29/2002 05:00:02, 24064 bytes Driver: C:\WINDOWS\System32\e100bmsg.dll, 2/3/2003 06:26:18, 12288 bytes Name: Conexant SmartHSFi V.9x 56K DF PCI Modem Device ID: PCI\VEN_14F1&DEV_2702&SUBSYS_8D881028&REV_01\4&1C660DD6&0&08F0 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 6.02.0009.0001 (English), 7/2/2003 11:25:24, 631680 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 6.02.0009.0001 (English), 7/2/2003 11:26:20, 202368 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 6.02.0009.0001 (English), 7/2/2003 11:24:16, 1063936 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0002 (English), 4/9/2003 14:48:08, 11043 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\del8D8x.cty, 5/27/2003 06:02:38, 174700 bytes Driver: C:\WINDOWS\System32\mdmxsdk.dll, 1.00.0002.0002 (English), 4/9/2003 15:01:32, 90112 bytes Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2702\HXFSetup.exe, 2.01.0002.0000 (English), 4/10/2003 21:24:28, 495616 bytes Driver: C:\WINDOWS\System32\HSFCI006.dll, 0.00.0000.0000 (English), 4/14/2003 19:53:54, 27765 bytes Name: Video Controller Device ID: PCI\VEN_1002&DEV_4E68&SUBSYS_10031002&REV_00\4&1246FE7B&0&0108 Driver: n/a Name: 128 DDR ATI Radeon 9800 Pro Device ID: PCI\VEN_1002&DEV_4E48&SUBSYS_10021002&REV_00\4&1246FE7B&0&0008 Driver: C:\WINDOWS\System32\DRIVERS\ati2mtag.sys, 6.14.0010.6334 (English), 3/30/2003 23:22:32, 624256 bytes Driver: C:\WINDOWS\System32\ati2dvag.dll, 6.14.0010.6334 (English), 3/30/2003 23:22:54, 290048 bytes Driver: C:\WINDOWS\System32\Ati2mdxx.exe, 4.13.0001.0003 (English), 8/28/2002 18:17:32, 28672 bytes Driver: C:\WINDOWS\System32\ati3d1ag.dll, 6.14.0010.3762 (English), 3/30/2003 22:40:28, 953752 bytes Driver: C:\WINDOWS\System32\ati3d2ag.dll, 6.14.0010.3762 (English), 3/30/2003 22:53:32, 1158808 bytes Driver: C:\WINDOWS\System32\ati3duag.dll, 6.14.0010.0162 (English), 3/30/2003 23:06:44, 826993 bytes Driver: C:\WINDOWS\System32\ATIDDC.DLL, 5.13.0001.0003 (English), 3/30/2003 23:12:36, 49152 bytes Driver: C:\WINDOWS\System32\atitvo32.dll, 6.14.0010.3003 (English), 3/30/2003 22:29:02, 32768 bytes Driver: C:\WINDOWS\System32\ativcoxx.dll, 6.13.0010.0005 (English), 8/28/2002 18:17:34, 24064 bytes Driver: C:\WINDOWS\System32\ati2evxx.exe, 6.14.0001.4070 (English), 3/30/2003 23:13:06, 249941 bytes Driver: C:\WINDOWS\System32\ati2evxx.dll, 6.14.0001.4070 (English), 3/30/2003 23:13:12, 69632 bytes Driver: C:\WINDOWS\System32\atipdlxx.dll, 6.14.0010.2479 (English), 3/30/2003 23:13:22, 77824 bytes Driver: C:\WINDOWS\System32\Oemdspif.dll, 6.14.0001.0008 (English), 3/30/2003 23:13:18, 73728 bytes Driver: C:\WINDOWS\System32\atioglxx.dll, 6.14.0010.3681 (English), 3/30/2003 23:55:02, 4780109 bytes Driver: C:\WINDOWS\System32\atiiiexx.dll, 6.14.0010.3007 (English), 3/31/2003 01:05:44, 290816 bytes > Hi TH, > [quoted text clipped - 14 lines] > | could be the problem. I am running XP and have no other modifications Any > | help would be greatly appreciated. Hi TH, Dude! You bought a DELL! (just kidding) :-) But seriously TH, I immediately notice that your driver for the ATI 9800 dates all the way back to 2003. I'm sure that they have a more recent driver you can install, which could very likey stop your blue screens. :-) Updating video card drivers can solve most gaming issues. Here's some simple abc's to always keep in mind. a. Shut off download accelerators, firewalls and antivirus programs when downloading or installing updates; b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a c. Make sure you meet the game's minimum video and system requirements; d. Check for known issues with your video card at the game's web site. :-) 1. Before you update your drivers, I recommend that you update DirectX from: http://www.microsoft.com/windows/directx/default.aspx Please look over the ATI articles about their latest driver on the download page. They list Installation Tips, Fixes, and Release Notes with important information. 2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card: Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html 3. Save the .exe driver in My Documents\My Drivers\ATI 4. Restart the computer in Safe Mode by pressing the F8 key about once every second as it's rebooting to pick Safe Mode. 5. Click Start / (settings) Control Panel / System / Hardware Device Manager / expand +Display Adapters / right click on the adapter, pick "Uninstall", and click No if asked to reboot. 6. Use Control Panel / Add-Remove programs to uninstall the previous driver (exe)software which may have been installed. 7. Restart the computer in Safe Mode by pressing the F8 key about once every second as it's rebooting to pick Safe Mode. 8. If Windows prompts you to install the adapter, click "Cancel". 9. Double click the ATI driver we saved to My Documents\ My Drivers\ATI folder in step 3 to install.it. If it complains about Windows Logo Certification just click "Continue". This is normal. 10. After you reboot, go to Control Panel / Display / Settings and choose 32 bit Color Quality, and 800x600 or higher Resolution. TROUBLESHOOTING: Test your drivers using DXDiag: Click Start / Run / type: DXDIAG Click the "Test" buttons in the Display, Sound, Music & Network Tabs; If any of the Display options are Disabled and you cannot Enable them, your most likely solution would be to update your Chipset Drivers as per my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11 Your program might not support dual monitors, or "dual head" video cards You can disable the extra video output in your display properties control panel. Click Start>Settings>Control Panel>Display>Settings>Advanced. Along with your Video card, Sound Cards, Motherboard Chipsets, and Video Monitors may also require updated drivers. Even your motherboard's BIOS may need to be updated for compatibility with your Video card. These steps are listed at: http://NibblesNbitsVideo.tk Perhaps the old ATI drivers did not completely uninstall. If that's the case, use these utility to completely uninstall the drivers and go to step 7: http://www.driverheaven.net/cleaner/ (works for all cards including nvidia) The latest video drivers sometime don't work with a particular game. (Check the Video suggestions in the readme.txt file in your game folder/CD) If there's no suggestions, try an older (WHQL) driver, and/or if you still experience problems try a Beta driver, or even an Omega driver instead: BETA Drivers: http://download.guru3d.com/ OMEGA Drivers: http://www.omegadrivers.net There you have it, if you have any questions feel free to post them! :-) SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ TH Wrote: ================= | ------------------ | System Information [quoted text clipped - 530 lines] ||| could be the problem. I am running XP and have no other modifications Any ||| help would be greatly appreciated. > So far twice while playing guild wars my computer will stop and the screen > goes blue no message just blue just installed a new video card Radeon 9800 > and the drivers are new and good. Card is installed properly I believe > what > could be the problem. I am running XP and have no other modifications Any > help would be greatly appreciated. If updating the driver doesn't work - which it probably will - but if it doesn't next time a blue screen pops up record the error message - should be a string of numbers and maybe some files that end in .dll that would help troubleshoot the problem too. SignaturePaul Smith, Yeovil, UK. Microsoft MVP Windows Shell/User. http://www.windowsresource.net/ *Remove 'nospam.' to reply by e-mail* |
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