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Windows Forum / Windows XP / Games / July 2006mystery case files
ive purchased a really good game called mystery case files but it wont download the addional info it requires preventing me from going any further, ive turned of my firewall,ive tried downloading directx and java but even these fail, any advise. please. Hi bella, Please provide more detail if possible about the following: 1. What additional info are you downloading? 2. How are you initiating the download? 3. Where are you downloading from? 4. What error message are you encountering? Thanks. :-)  SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ bella Wrote: ================= | ive purchased a really good game called mystery case files but it wont | download the addional info it requires preventing me from going any further, | ive turned of my firewall,ive tried downloading directx and java but even | these fail, any advise. please. > Hi bella, > [quoted text clipped - 13 lines] > > Hi Jimmy s The additional info we are trying to download takes you to the next level of the game.To go on, this message appears in a box.The game downloads additional content while you play.make sure you have an active internet connection. > We then press the start key, and we have also tryed it by pressing the ok key. whatever we do from there nothing happens. also i have tryed to download java and directx but get the same message, cannot download due to internet proxy settings?. thanks for the help. bella. Hi bella, Can you download and install DirectX from this direct URL? http://www.microsoft.com/downloads/details.aspx?FamilyId=9226A611-62FE-4F61-ABA1 -914185249413&displaylang=en SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ bella Wrote: ================= | || Hi bella, [quoted text clipped - 35 lines] | thanks for the help. | bella. Hi jimmy s yes i was able to do that download from that link, thank you. but i still cant get any futher access, could it be my firewall? > Hi bella, > [quoted text clipped - 39 lines] > | thanks for the help. > | bella. Hi bella, Yes, your firewall installation may have become corrupt. Turn on your Windows firewall, uninstall your existing firewall, and then try to download those applications / updates again. Some agressive Antivirus software can block you as well. SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ bella Wrote: ================= | Hi jimmy s | yes i was able to do that download from that link, thank you. [quoted text clipped - 55 lines] ||| thanks for the help. ||| bella. Hi jimmy s uninstalled my firewall and managed to have a go on the game.yipee. then the game started playing up for my daughter.after reading problems with the game from the website i decided to uninstall and start agian. now i cant get on it due to a message saying script error do you wish to continue, say yes and it repeats the message and thats it, so im stuck agian.? bella. > Hi bella, > [quoted text clipped - 63 lines] > ||| thanks for the help. > ||| bella. Hi bella, It sounds like the game didn't uninstall completely from Add-Remove programs. Here's how to uninstall a game when using Add-Remove programs fails: Step A: Start your computer in Safe Mode by holding down the F8 key. Step B: Reinstall the game to the same folder it was installed to originally, and then try to uninstall it again using Add-Remove programs. If that fails, delete it's folder and any save games in My Documents. Step C: Install and Run Regcleaner and if it finds any stray registry keys for the game, delete them: http://www.majorgeeks.com/download460.html SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ bella Wrote: ================= | Hi jimmy s | uninstalled my firewall and managed to have a go on the game.yipee. [quoted text clipped - 82 lines] ||||| thanks for the help. ||||| bella. Hi jimmy s you are a gem, managed to get back on the game after following your advise on downloading regcleaner and cleaning away any unwanted items.just waiting to see whats happens when the freetrail runs out. thank you for sharing your knowledge. bella. > Hi bella, > [quoted text clipped - 97 lines] > ||||| thanks for the help. > ||||| bella. Hi bella, My pleasure. I'm glad we got that sorted out. :-) bella Wrote: ================= | Hi jimmy s | you are a gem, managed to get back on the game after following your advise [quoted text clipped - 115 lines] ||||||| thanks for the help. ||||||| bella. Saw this thread. I have installed the game and removed it again. Whe installing it again I get the same savegames and not the possibility t login as a new user. What can I do ?. Where does the savegames go on th pc ?? -- thunderspik www.techarena.i Hi thunderspike, They could be in My Documents\My Games Also, you could have references to your username in the registry. Use the RegCleaner solution referenced in my previous post. ;-) SignatureCheers, *Windows_XP_MVP_Shell/User* Jimmy S. http://mvp.support.microsoft.com Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org MS Games Help and Support Center: http://support.microsoft.com/?pr=gms My advice is donated "AS IS" without warranty; nor do I confer any rights. _________________________________________________________ thunderspike Wrote: ================= | Saw this thread. I have installed the game and removed it again. When | installing it again I get the same savegames and not the possibility to | login as a new user. What can I do ?. Where does the savegames go on the | pc ??. |
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