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Windows Forum / Windows XP / Games / November 2006

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Black Screen, no help from ATI

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Sparx100 - 21 Nov 2006 19:47 GMT
I desperately want to play Ahriman's Prophecy and games that are similar.
However, when I download them and start them up they crash my computer and
briefly flash a message saying there is a problem with the ati2dvag driver
and that "device driver is stuck in an infinite loop." I have Windows XP with
ATI Radeon xpress 200m series. I attempted to update or fix the problem at
ATI's website but I am somewhat simple when it comes to computers and cannot
find where and what to download exactly. Could someone help?
Jerry - 21 Nov 2006 22:16 GMT
You go here http://ati.amd.com/support/driver.html and select the
appropriate items and download the latest drivers

>I desperately want to play Ahriman's Prophecy and games that are similar.
> However, when I download them and start them up they crash my computer and
[quoted text clipped - 5 lines]
> cannot
> find where and what to download exactly. Could someone help?
Sparx100 - 22 Nov 2006 04:10 GMT
> You go here http://ati.amd.com/support/driver.html and select the
> appropriate items and download the latest drivers
[quoted text clipped - 10 lines]
>
> Well, it didn't work... when I tried to install it, it said "Try to setup your display adapter with a standard VGA driver before running setup"... what does this mean and what do I do?
Jimmy S. - 22 Nov 2006 06:09 GMT
Hi Sparx100,

Updating video card drivers can solve most gaming issues.  Here's some
simple abc's to always keep in mind. a. Shut off download accelerators,
firewalls and antivirus programs when downloading or installing updates;
b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
c. Make sure you meet the game's minimum video and system requirements;
d. Check for known issues with your video card at the game's web site.  :-)

1.  Before you update your drivers, I recommend that you update DirectX
from: http://www.microsoft.com/windows/directx/default.aspx

Please look over the ATI articles about their latest driver on the download page.
They list Installation Tips, Fixes, and Release Notes with important information.

2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card:

Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html
Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html

3. Save the .exe driver in My Documents\My Drivers\ATI

4. Restart the computer in Safe Mode by pressing the F8 key
   about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
   Device Manager / expand +Display Adapters / right click on
   the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
   previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
   about once every second as it's rebooting to pick Safe Mode.

8. If Windows prompts you to install the adapter, click "Cancel".

9.  Double click the ATI driver we saved to My Documents\ My
    Drivers\ATI folder in step 3 to install.it.  If it complains about
    Windows Logo Certification just click "Continue".  This is normal.

10.  After you reboot, go to Control Panel / Display / Settings and
   choose 32 bit Color Quality, and 800x600 or higher Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag:  Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers.  Even your
motherboard's  BIOS may need to be updated for compatibility with
your Video card.  These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old ATI drivers did not completely uninstall.  If that's the
case, use these utility to completely uninstall the drivers and go to step 7:
http://www.driverheaven.net/cleaner/ (works for all cards including nvidia)

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

       BETA Drivers:  http://download.guru3d.com/
       OMEGA Drivers: http://www.omegadrivers.net

There you have it, if you have any questions feel free to post them! :-)

--
Cheers,                                Windows_XP_MVP_Shell/User
Jimmy S.                               http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty;  nor do I confer any rights.
_________________________________________________________

Sparx100 Wrote:
=================

|| You go here http://ati.amd.com/support/driver.html and select the
|| appropriate items and download the latest drivers
[quoted text clipped - 11 lines]
|| Well, it didn't work... when I tried to install it, it said "Try to setup your display adapter with a standard VGA driver before
|| running setup"... what does this mean and what do I do?
Sparx100 - 22 Nov 2006 07:30 GMT
> Hi Sparx100,
>
[quoted text clipped - 100 lines]
>
> Jimmy S.
... No offense, but now I'm royally screwed. I have uninstalled my ATI
display driver, and when I tried to install the update it said i needed a
standard VGA drive. Now my display on my compute is vertically stretched and
fuzzy. I really would appreciate it if you helped me fix it.
Jimmy S. - 22 Nov 2006 17:45 GMT
Hi Sparx100,

If the new drivers are not working on your system, you can roll them back:
Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, select Properties > select Driver tab and then click:
Roll Back Driver.

If that doesn't work for you use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp

Signature

Cheers,                                *Windows_XP_MVP_Shell/User*
Jimmy S.                               http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty;  nor do I confer any rights.
_________________________________________________________

Sparx100 Wrote:
=================

|
|| Hi Sparx100,
[quoted text clipped - 105 lines]
| standard VGA drive. Now my display on my compute is vertically stretched and
| fuzzy. I really would appreciate it if you helped me fix it.
Sparx100 - 22 Nov 2006 18:02 GMT
Yeah, I used system restore last night and it worked. Sorry, I freaked out a
little when my screen was messed up. Thank you for your help. I really
appreciate it. Now that I'm back to square one, any ideas on where to go from
here? What about getting a standard VGA?


> Hi Sparx100,
>
[quoted text clipped - 115 lines]
> | standard VGA drive. Now my display on my compute is vertically stretched and
> | fuzzy. I really would appreciate it if you helped me fix it.
Jerry - 22 Nov 2006 22:48 GMT
When you uninstall the manufacturer's provided video drivers and then start
the computer and Windows starts Windows will, by default, install the VGA
drivers it has in its database. So, that means if you are at a desktop, you
have standard VGA already installed. While it may look crappy that's what it
is and what you get.

> Yeah, I used system restore last night and it worked. Sorry, I freaked out
> a
[quoted text clipped - 157 lines]
>> stretched and
>> | fuzzy. I really would appreciate it if you helped me fix it.
Sparx100 - 23 Nov 2006 00:09 GMT
If this is so, then why does it keep asking for a standard VGA when I try
to install? And, I don't have a desktop, I have a laptop, Toshiba Satellite

> When you uninstall the manufacturer's provided video drivers and then start
> the computer and Windows starts Windows will, by default, install the VGA
[quoted text clipped - 163 lines]
> >> stretched and
> >> | fuzzy. I really would appreciate it if you helped me fix it.
adam bishop - 23 Nov 2006 04:27 GMT
YES I HAVE AN IDEA TAKE THE LAPTOP TO BEST BUY AND PAY THEM to updATE YOUR
DRIVER FOR YOU WILL END UP f***ING YOUR PC UP AND THEN YOUR BLAME SOMEONE
ELSE

> If this is so, then why does it keep asking for a standard VGA when I try
> to install? And, I don't have a desktop, I have a laptop, Toshiba
[quoted text clipped - 191 lines]
>> >> stretched and
>> >> | fuzzy. I really would appreciate it if you helped me fix it.
Jerry - 24 Nov 2006 21:41 GMT
In this case, by desktop I meant what you see on the screen, the 'desktop'
not the type of system you are using.

> If this is so, then why does it keep asking for a standard VGA when I try
> to install? And, I don't have a desktop, I have a laptop, Toshiba
[quoted text clipped - 191 lines]
>> >> stretched and
>> >> | fuzzy. I really would appreciate it if you helped me fix it.
Jerry - 24 Nov 2006 21:43 GMT
Also, on the ATI web site there are different downloads for laptops with
built in video sub-systems as opposed to home tower type systems with
PCI/AGP/PCIe video cards.

> If this is so, then why does it keep asking for a standard VGA when I try
> to install? And, I don't have a desktop, I have a laptop, Toshiba
[quoted text clipped - 191 lines]
>> >> stretched and
>> >> | fuzzy. I really would appreciate it if you helped me fix it.
Katy Pluta - 25 Nov 2006 02:01 GMT
> If this is so, then why does it keep asking for a standard VGA when I try
>to install? And, I don't have a desktop, I have a laptop, Toshiba Satellite

If you have a laptop then you need to update the video drivers with
the ones available from the Toshiba web site, not ATI...

===
All the best!
Katy Pluta, MS_MVP
www.projectmagenta.com
 
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