Hello,

Looks like the CD has gone bad. Try making a copy of it using another PC and
use that in place of the original and see whether that works.

If not, you will need to request for replacement media.
http://support.microsoft.com/kb/326246

Hi DBoone,

Before we begin troubleshooting the issue, if you have more than one
DISC player (CD/DVD/CDRW/DVDR/ETC) in your system, I've seen
this type of problem resolved by simply using the other DISC player. :-)

Here are some other more involved solutions which have worked:

1.  Before we begin, please save a restore point for your system.
    How to use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp

2.  You might be affected by problems similar to the Insert CD error.
   - Try the advice and DL at: http://support.microsoft.com/?kbid=228985
   Another trick that I found sometimes works is to make the limited account an
   administrator account and run that game once.  This should create the registry
   settings and permissions for that user to be able to properly run the game.

3.  Kazaa or Kazaa light is installed on your system.
    - Uninstall the game(s) and Kazaa, and reinstall from original CD.

4.  Multiple CD drives on your system including Virtual CD drives.
   -  Disconnect all but the main CD drive and try the game.  You
       might have an older drive, or a CD Writer which is incompatible
       with the Safe Disk copy protection on the CD.  (Contact Vendor).

5.  Your antivirus or application firewall might be conflicting with it.
    - Disable the software temporarily.

6.  There might be a patch available for your game to correct the issue.
   - Skip this step DBoone, since you're in the installation phase ...

7.  Your desktop may need to be set at least 800x600 and 16 colors.
   - Click Start / (Settings) Control Panel / Click Display

8.  Your Video, Sound, or Monitor drivers may need updating.
   - Try updating your Video drivers using the instructions at:
      http://mvps.org/nibblesnbits/Video.html#drivers

9.  To see if it's a software conflict:  Temporarily disable Startup
   programs one at a time, starting with Firewall, Antivirus, and ad
   blockers using this utility: http://www.mlin.net/StartupCPL.shtml
   or this method: http://www.pacs-portal.co.uk/startup_content.php

10.  If you created other drive letters on your system by installing another drive,
       creating partitions or virtual drives you may need to change the CD back
       to the same drive letter it was originally.  Usually the CD uses the letter D:
       - Click Start / Run / type:  diskmgmt.msc < to access the tool to change it.

11.  Maybe a Microsoft Security patch is the culprit.  The only way to be sure is
    to Unplug from your Internet connection, and then repair Windows using
    this method: http://michaelstevenstech.com/XPrepairinstall.htm

   After you reboot, try the game again.  If it works, save a new restore point.

   Lastly, boot up your system, turn on your XP Internet Firewall, plug back
   into your Internet connection and install all Critical and Recommended updates
   from: http://windowsupdate.microsoft.com one at a time.  Test the game after
   each update to find which is causing the game not to start on your PC.  :-)

--
Cheers,                                 Windows XP MVP Shell / User
Jimmy S.                               http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty;  nor do I confer any rights.
_________________________________________________________

DBoone Wrote:
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