game will not install

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Dick C - 23 Jan 2008 20:52 GMT

I recently bought Company of Heros- Opposing Fronts and it will not install.
The error details says that the game install evidently has a problem with
Kernel32.dll Offset: 00012a5b. I have no idea what that means.

Looking at some help files it sounds like an edit of the registry is needed.
Should I reload Windows xp?

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Jimmy S. - 26 Jan 2008 06:51 GMT

Hi Dick C,

Let's try a couple of things to get that working for you:

1. Startup your system in SAFE MODE by pressing F8 repeatedly
while your system is booting up after you've shut down your system

2. Log in with an account you've created as a "Computer Administrator"
account that you'll use to play the game, but don't use a Limited account.

--
Cheers, * Windows XP MVP Shell / User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Dick C Wrote:
=================

| I recently bought Company of Heros- Opposing Fronts and it will not install.
| The error details says that the game install evidently has a problem with
| Kernel32.dll Offset: 00012a5b. I have no idea what that means.
|
| Looking at some help files it sounds like an edit of the registry is needed.
| Should I reload Windows xp?

Reply to this Message

Dick C - 28 Jan 2008 21:36 GMT

I tried reloading from the Safe Mode and I got the same error message. I
tried it under the Administrator and my PC Name. Any other suggestions?

> Hi Dick C,
>
[quoted text clipped - 23 lines]
> | Looking at some help files it sounds like an edit of the registry is needed.
> | Should I reload Windows xp?

Reply to this Message

Jimmy S. - 29 Jan 2008 06:33 GMT

Hi Dick C,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Dick C Wrote:
=================

| I tried reloading from the Safe Mode and I got the same error message. I
| tried it under the Administrator and my PC Name. Any other suggestions?
[quoted text clipped - 26 lines]
||| Looking at some help files it sounds like an edit of the registry is needed.
||| Should I reload Windows xp?

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Dick C - 31 Jan 2008 17:26 GMT

I went through your suggestions and it would'nt install. - The same error
problem. For #1, it didn't get rid of the McAfee firewall. Should I
uninstall it?

#2 got rid of several cookies after runing 3 times. #3, I had no file
problems, but I didn't see the end of the process. #4, I updated the windows
downloads with the files up to date. And for #5, I think I got all of the
updates for the drivers. I couldn't find the update connections on
Avault.com so it tried out your web site.

Any other suggestions?

> Hi Dick C,
>
[quoted text clipped - 66 lines]
> ||| Looking at some help files it sounds like an edit of the registry is needed.
> ||| Should I reload Windows xp?

Reply to this Message

Jimmy S. - 10 Feb 2008 06:21 GMT

Hi Dick C,

Try creating a new profile / user account with administrator
priviledges and install the game for "all users".

Signature

Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Dick C Wrote:
=================

| I went through your suggestions and it would'nt install. - The same error
| problem. For #1, it didn't get rid of the McAfee firewall. Should I
[quoted text clipped - 78 lines]
||||| Looking at some help files it sounds like an edit of the registry is needed.
||||| Should I reload Windows xp?

Reply to this Message