Yet another failed Fujitsu Hard Drive

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Microsoft - 20 Jan 2004 23:24 GMT

My second Fujitsu hard drive in a year has just failed on me. This drive is
fairly old (6Gb) therefore not under warranty but I feel there is an issue
with Fujitsu hard drives which make them fail quicker than other brands.

Last year I had a 10Gb fujitsu hard drive, yet again not under warranty, and
yet again this failed on me (in a different machine).

I wrote to Fujitsu via the web site about the failed drives, but got the
following reply:

Dear Si,

As you have confirmed the hard drive is fault please may I ask you to
contact
your reseller to claim any replacement under the warranty terms/conditions
as
this is not dealt with by Fujitsu directly, I enclose our Warranty Policy
Document statement below for your information in a pdf format.

(See attached file: warranty image.pdf)

Andre Mxxxxxx
Hotline Technical Support
Fujitsu Europe Ltd.

As usual, warranty is valid for 1 year.

What would you recommend my next course of action is (apart from not buying
any more Fujitsu hard drives)?

Anyone else had issues with Fujitsu hard drives failing?

Regards,

Si.

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Jupiter Jones [MVP] - 21 Jan 2004 00:38 GMT

Have you checked any user groups that may have an interest in those
drives?
2 drives does not mean there is a problem with the drives, especially
so far out of warranty.
It may be two for you, but what of all the others.
All hard drives eventually fail.
Lifespan is determined by many things, manufacturing is only one of
them, the rest are up to the user.
Environment, movement (shock) etc.

There is really nothing you can do since warranty is ended.
Even not buying that brand again is questionable unless you get some
better statistics.

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Jupiter Jones [MVP]
An easier way to read newsgroup messages:
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> My second Fujitsu hard drive in a year has just failed on me. This drive is
> fairly old (6Gb) therefore not under warranty but I feel there is an issue
[quoted text clipped - 31 lines]
>
> Si.

Reply to this Message

Richard Urban - 21 Jan 2004 01:54 GMT

Wonder what course of action he expects as an alternative on such old
drives?

Signature

Regards:

Richard Urban

aka Crusty (-: Old B@stard :-)

> Have you checked any user groups that may have an interest in those
> drives?
[quoted text clipped - 54 lines]
> >
> > Si.

Reply to this Message

JAX - 21 Jan 2004 03:14 GMT

Hey Richard,

Do they even sell drives of that size anymore? I've thrown away larger ones.

Cheers, JAX

> Wonder what course of action he expects as an alternative on such old
> drives?
[quoted text clipped - 57 lines]
> > >
> > > Si.

Reply to this Message

JAX - 21 Jan 2004 03:11 GMT

Three years is about all you can expect from a HD. Some live longer, most
don't. Go buy a new HD, they don't cost all that much these days.

JAX

> My second Fujitsu hard drive in a year has just failed on me. This drive is
> fairly old (6Gb) therefore not under warranty but I feel there is an issue
[quoted text clipped - 31 lines]
>
> Si.

Reply to this Message