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Windows Forum / Windows XP / Hardware / March 2005USB Graphics Tablet won't work via docking station
I bought a new USB Graphics Tablet (Wacom Intuos2) because I wanted to be able to plug it in quickly. My machine is a Dell Inspiron 8500 with docking station ("port replicator"). The laptop has an "Alps" touchpad plus keyboard pointing stick built-in, and I use a Microsoft USB Trackball. It all works fine when I undock the laptop. However, whenever it's docked, the other devices work fine, but the graphics tablet only works until the pen is first lifted from the tablet - then the pointer stops responding, even though the tablet led reacts appropriately. I've been trying to get this to work for months. Wacom blame Dell, and Dell blame Wacom, of course. I've downloaded all the latest relevant drivers I can find, and uninstalled the docking station, all HID and pointer devices and all USB hubs etc, then allowed the system to find them again. No luck. I have noticed that the tablet continues to react until the tablet driver loads (noticeable because until then the tablet/display mapping is wrong). Also, if I disable the entry for the touchpad under HID devices (no disable" option under "Mice", where they also appear) in Device Manager, the tablet continues to react after the pen is lifted, but nothing can get it to map the screen correctly. I'd really appreciate some informed suggestions!  Signature#################### ## PH, London #################### SignatureTreeman Your posting was empty! Signature#################### ## PH, London #################### Philip Herlihy Wrote: > Your posting was empty! > [quoted text clipped - 5 lines] > -- > Treeman- Sorry about that. I have the same setup as you. Have been using th Intuous ll for awhile. Since you have 3 pointing devices, (mouse thouchpad, and the tablet) I would like to see you disable th touchpad. The reason is, the more devices you have in control of you cursor (drivers) the more likely you'll have conflicts. I assume th touchpad is the least used device. Try simply disableing the touchpad drivers in Start, run, msconfig start-up tab. (uncheck it's box, reboot) You'll get a verificatio screen that you are booting into a new msconfig configuration, say o.k You can always go back and enable the drivers for the touchpad if thi doesn't help. Best, Treema -- Treeman Thanks! I tried disabling the touchpad but not using Msconfig. I'll try it as soon as I get the chance and post the outcome. Signature#################### ## PH, London #################### > > Philip Herlihy Wrote: [quoted text clipped - 21 lines] > Best, > Treeman I've had an email from Wacom tech support saying "...That's right the tablets don't work via docking station, hubs and adapters. ..." so, in view of the fact that the tablet does work with all three pointing devices (touchpad, pointing stick and trackball) while undocked, there doesn't seem much point in trying to isolate a conflict between them. Wacom also have someone looking into it via their user forum, so I may yet get a surprise. Meanwhile, I've ordered a PCMCIA USB adapter - the laptop's USB ports are obscured by the docking station but the PCMCIA slot isn't, so although I'm not that hopeful it's worth a punt. Signature#################### ## PH, London #################### > Thanks! I tried disabling the touchpad but not using Msconfig. I'll try > it as soon as I get the chance and post the outcome. [quoted text clipped - 23 lines] >> Best, >> Treeman In fact I did try using msconfig to disable the touchpad. The problem merely changed - instead of losing the pointer when lifted from the screen, the tablet couldn't be persuaded to map correctly to the screen - no better off. When I re-enabled it (apoint.exe) then the mapping was correct but the tablet lost the pointer again. It does all work when the machine is undocked, but that's a faff - I have to reroute power, mouse and Ethernet cables - the whole point of having a docking station. It does seem that the Wacom driver is inadequate. It's a beautifully made tablet, but I wish I'd bought another make. Signature#################### ## PH, London #################### > I've had an email from Wacom tech support saying "...That's right the > tablets don't work via docking station, hubs and adapters. ..." so, in [quoted text clipped - 33 lines] >>> Best, >>> Treeman Philip Herlihy Wrote: > I've had an email from Wacom tech support saying "...That's right th > tablets don't work via docking station, hubs and adapters. QUOTE] [quoted text clipped - 10 lines] > Best of luck, > Treema -- Treeman |
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