CD drive problems

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Mary Martin - 30 Nov 2005 16:14 GMT

My CD drive stopped reading CD's. The drive was listed in Explorer.
I checked Device Manager and there was no conflict but the troubleshooter
suggested uninstalling the driver, rebooting and letting the system find it.
I did that, the system found the drive and installed the driver.
I went back into the Device Manager and it has a conflict. It is not
enabled with a Code 22. When I try to enable it I just get a message that
Windows was not able to enable the device.
I am using WinXP Professional Version 2002 Service Pack 2.
Then I came here to see if others were having a similar issue. I went to
the recommended KB article and followed the steps. My registry did not have
the settings so I used Method two. This did install the correct drive and
now there is no conflict but it still won't read any CD's.
I have run the Windows Update and there are no new updates for my operating
system.
Any assistance would be greatly appreciated.
Thank you
Mary

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Malke - 30 Nov 2005 16:40 GMT

> My CD drive stopped reading CD's. The drive was listed in Explorer.
> I checked Device Manager and there was no conflict but the
[quoted text clipped - 16 lines]
> Thank you
> Mary

With the computer off and unplugged, open the case. Reseat the ribbon
cable and the power supply connector to the drive. Restart. If that
doesn't help, swap out the drive for a known-working one. If that drive
works, replace the original drive. CD-ROM drives don't last forever.

If the substitute drive doesn't work, then the issue is on the
motherboard. If this is the case, you can try attaching the optical
drive as slave on IDE0. It is common for IDE1 to fail on older
motherboards.

Malke

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