two dvd/cd drives not reading discs

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edward8676 - 08 Dec 2005 03:39 GMT

I have 2 dvd/cd drives that have stopped reading any discs. Upon
checking the drives under "my computer" I see no disc data. When I
double click a drive under my computer a box comes up and says please
insert a disc, altough a disc with data is already there! I know this
is not a drive/laser issue because both drives went down at the same
time. This must be a software issue?Apparently I have accidently done
something to cause this.
Please HELP!!!
Thanks,
Craig

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edward8676

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ANONYMOUS - 08 Dec 2005 03:49 GMT

See if this kb helps:

http://support.microsoft.com/default.aspx?scid=kb;en-us;321641

Regards,

> I have 2 dvd/cd drives that have stopped reading any discs. Upon
> checking the drives under "my computer" I see no disc data. When I
[quoted text clipped - 9 lines]
> --
> edward8676

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