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Windows Forum / Windows XP / Windows Messenger / September 2006

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Operating System requirements remote assistance

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~DLC~ - 27 Sep 2006 19:57 GMT
I am running XP Home SP2 with MSN Messenger 7.5.

Do I need XO Pro ?

Need to initiate Remote Assistance.

Should I upgrade to MSN Live ?
Jonathan Kay [MVP] - 28 Sep 2006 02:28 GMT
Greetings,

Nope, Home is fine.  But you need Windows Messenger installed (just having MSN Messenger or
Windows Live Messenger is not good enough).  You can find Windows Messenger here:
http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-915
7a3b3d774


Keep in mind it just has to be installed, then you can use Remote Assistance in 7.5 as per
normal.

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Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
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I am running XP Home SP2 with MSN Messenger 7.5.

Do I need XO Pro ?

Need to initiate Remote Assistance.

Should I upgrade to MSN Live ?
Ian - 28 Sep 2006 09:05 GMT
You could also take a look at VNC.  It's slightly slower, but a lot more
dependable. If you take this route then do install the Mirage driver on the
controlled machine, it makes a big difference to performance.

The problem I find with Remote Assistance is its dependencies - if certain
services aren't installed and running (services which ostensibly have no
connection whatsoever with it!) then it just won't work.
 
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