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Windows Forum / Windows XP / Windows Messenger / September 2006Remote Assistance - Problems
Hello... I was trying to Remote Assistance with a family member...we both have the latest Windows Live Messenger...one of us accepts the invite and and starts to connect and then says: Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again. How can we fix this? Thanks, Brian Hello, I suspect your family member is using a router which is not forwarding your request to their computer. Your family member needs to configure their router to forward port 3389 to their machine. How to Port Forward - http://www.portforward.com You may also need to use the "Save as File" method and edit the IP address in the file to point to their real Internet address, as it would be pointing to a LAN IP.  SignatureSingapore Computer Service http://www.bootstrike.com/ComputerService/ > Hello... > [quoted text clipped - 9 lines] > Thanks, > Brian If you are behind a router, enable UPnP...No need to forward port 3389 when UPnP is enabled. > Hello... > [quoted text clipped - 9 lines] > Thanks, > Brian |
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